Cnbc Awaaz — asus laptop

Dear sir/ ma'am

Greetings of the day!

On[protected] i purchased a laptop named asus s510un-bq217t. I have enclosed a copy of the receipt for your reference.

Unfortunately, from the february month the laptop does not work properly at all. Then on[protected] i make a call to the asus toll free and register my complaint. My complaint number is a[protected]. Then on same day i took the laptop to the service centre centre they checked the laptop and told me that there is a problem in touchpad and harddisk and we have to change it. On[protected] i received the laptop but the issue was not resolved. On next day i once again deposit the laptop at service centre and in evening i received the laptop but the issue still persists. The same thing will happen till[protected]. After that lockdown was happened in the whole country.

During the lockdown the laptop was in no use as the laptop will not work properly. I miss all my online classes, all my internship opportunities which is a very heavy loss for me in near future. I decided to do ms office online course but that opportunity was also slip from my hand. I have purchase this laptop for my studies if i can't do the above mentioned then what is the advantage of purchasing this laptop.

After lockdown, i once again submitted the laptop on service centre on[protected]. They once again change all the parts including hard disk, main board, touch pad and returned me the laptop on[protected] but the problem is there. I once again submitted the laptop on[protected] they told us that we have to change another part of laptop and kindly wait for some more time. Now, today is[protected] but issue remains same. Every day i continuously mail to the company executives but they are ignoring me sometime they replied and tell wait for some more time. I have waited for long months now i can't wait anymore.

From next month my online classes has to be started and once again i think i miss all my online classes. I said to company executive please forward my complaint to the top level management but they are ignoring me.
They are relaxing. I spent rs. 56000 on this laptop.

Now, i want my refund and company has to pay me the fine of rs. 20000 for all the losses which i have faced.

Kindly help me as soon as possible.

Thanks and regards,

Kshitiz goel.
Mobile no. [protected]