Cnbc Awaaz — Complaint Regarding Air India Ticket[protected] Refund

Address:	Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi
Website:	www.airindia.in

Dear Team,

This is regarding complaint against Air India where they have not refunded ticket despite following up for an 1.5 year now

Ticket no[protected]
PNR H2T1F

Case ids 10265663, 0959771, 03288131 registered with Air India

Air India Webportal reference( Www.airindia.in/feedback-form.htm)

WB-IDEL[protected] and WB-IDEL[protected]


I (Vaibhav Sharma) had my flight on 17th March 2020 ( from Delhi to Copenhagen) and when contacted Air India office in lucknow one time waiver was given waiver (18/INT/2020) and it was told to me I can get my flight rescheduled on any other day till May end.

I checked for Flights in April, May, June 2020 atleast 50 times but flight was never scheduled from Delhi to Copenhagen.

After following up for a year I received 30 % of the ticket amount and rest has been deducted as cancellation charges.
How come cancellation charge is deducted and I received 30 % ticket fare (496 dkk as refund) when actual cost of ticket was 1700 dkk( approx)

It was return ticket (4091 dkk )

1) 2300 dkk from Cph to Del 27 Feb 2020
2) 1791 dkk (approx) from Del to CPH 17 Mar 2020

I was never informed about cancellation charge while giving waiver on 17th March 2020. If one time waiver option has not been given to me I would have travelled on 17th March. This was never communicated to me that if flight will never be scheduled in future cancellation charges will be deducted.

After waiver has been given, flight has never been scheduled from Delhi to Copenhagen and the flight has been cancelled by Air India and deducting cancellation charge is not right and remaining amount should be refunded .

I have connected customer care multiple times and receiving response your case has been taken and refund has been processed and amount will be credited in sometime but still not received 70% of my ticket amount.

I have already waited for 15 months and I am feeling cheated and definitely this questions the credibility of Air India and type of service they are providing.

I understand covid situation has brought several challenges with it and that’s why patiently waited enough time but not refunding customer hard earned money is unfair and not appreciated.

I humbly request you that my case will be taken forward and I hope to my voice will be heard via this platform.

Thanks & regards
Vaibhav