Cocacola Company — Talk-value not credited under rgb national utc promotion

Address:

Meerut, Uttar Pradesh, 250001

Hi team,

I was participated in rgb national utc promotion & send message from 23-apr-2017 to 03-may-2017 from my 2 postpaid no. But still winning amount not credited on my postpaid no. S. Details are below : —

Connection type postpaid
Mobile no. [protected]
Mobile no. [protected]
Messages sent duration 23-apr-2017 to 03-may-2017
Mobile no. Billing date 05-may-17 (Every month of 5th)

Quantity talk-value total
Winning crown from [protected] 34 20 680
Winning crown from [protected] 8 20 160
840

Also called up on your helpline no. [protected]/[protected] & they had provide complaint no.02010762 on 05-may-2017 but still not get any resolution against complaint no. & executive on helpline not able to provide any satisfactory resolution & not share any timeline for credit amount on my account, every time they said complaint already forward to concern team & they will be in touch with you to obtain further details about this query or wait for your billing cycle the winning amount should be credited on your bill-cycle.

Now executive on your helpline no. [protected] asking unnecessary questions like
- share crown no. Sent on [protected] on various dates
- which coldrink do you take thumup, limca, maaza, coke, fanta

When i send a message on particular promotion no. Than automatically a record generates like
- when a message send
- what is the crown no
- any winning amount get or not
- winning amount credited or not
So why should they ask these unnecessary question to me just for time pass

Kindly do the needful & credit whole the winning amount from the period of 23-apr-2017 to 03-jun-2017

Regards,
Praveen
[protected]
[protected]