Cognate Health Services — false promise during selling the policy, now not responding to the emails not cancelling the registration


I have purchased a family health package for my family based on the few good features described by the Cognate Health Service sales guy, however after receiving the policy document it seems that it’s a complete misguide and misled by Cognate Health and it’s a complete wastage of money (Rs.6000). I have emailed to them twice (1st on 27th July, 31st August) however they have not responded on any of my emails. After that I called to the customer care help-desk today and the representative told me that my query will be addressed soon but no luck. According to their policy document I can cancel my registration and relationship with them within 45 days of policy booking, still they are not responding to my requests nor cancelling my requests and refunding my money back. My policy details are as below:
Arindam Konar - Customer id - CHS0000534
Plan Type - Coral Preventive Family Health Package
Premium amount – Rs.6000/-
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    +91 96 5408 7775
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    Plot No-Y 9-10 2nd Floor, Vipin Garden, Main Nazafgarh Road, Piller No-801, New Delhi, Delhi, India - 110059
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