Cognate Health Services — reimbursement delayed and non supportive customer care

Address:

Gurgaon, Haryana

I bought a policy for the 4 members of my family at 12000/- for 2 years in April 2018. They promised to repay some part of every bills and even promised to get 50% discount on dental checkups and all the tests. But now when we have submitted our bills on 10th May 2019 and 24th May 2019, they are not willing to pay a single amount moreover their customer care is not willing to listen to our plea. They just reply in so unprofessional manner which is really pathetic. They are just looting the money of common man. I just need my reimbursement in time but they are not willing to pay it. Policy ID for my mother is [protected]. Please help to take action against this fraud company.

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I am attaching the below mail conversation for your reference:

From: Karanpreet Singh Bhatia
Date: Sat, May 18, 2019, 8:36 PM
Subject: Skin specialist appointment
To:

My son, Karanpreet Singh Bhatia, is also covered under this policy. His id no is [protected]
He is going to a skin specialist (Dr. AK Singh) tomorrow at SDM Multispeciality Diagnostic Centre, Tilak Nagar.
We are informing you this time 12 hour prior to appointment.
Thanks

On Thu, May 9, 2019, 1:16 PM wrote:
It's all our pleasure...

Thanks & Warm Regards,
Service Delivery Team

Cognate Health Services Pvt.Ltd

[protected] Original Message[protected]
Subject: Re: Re: Re: Re: Prescription and bill
From: "Karanpreet Singh Bhatia"
Date: 5/9/19 1:10 pm
To: [protected]@cognatehealthorganisation.com

Ok, thank you.

On Thu, May 9, 2019, 1:09 PM wrote:
Dear Member,

Greetings of the day,
As per your query it is to clarify you that there is a duration of 15-20 working days for the whole process of reimbursement.So it'll be done at its time if not delay in any process.
And as the process will completed we'll let you know.

Thanks & Warm Regards,
Service Delivery Team

Cognate Health Services Pvt.Ltd

[protected] Original Message[protected]
Subject: Re: Re: Re: Prescription and bill
From: "Karanpreet Singh Bhatia"
Date: 5/9/19 12:48 pm
To: [protected]@cognatehealthorganisation.com

Thanks got your message. So how much time would I wait for this reimbursement? And I will update that list too in one or two days.
Thanks
Mohinder Kaur

On Thu, May 9, 2019, 12:42 PM wrote:
Dear Member,

Greetings of the day,
This is to inform you that your account details has been received successfully and they are updated in our records.


Thanks & Warm Regards,
Service Delivery Team

Cognate Health Services Pvt.Ltd
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After getting our bank details they stopped replying to our phone calls on the customer care number and also on the mail.
Further I have sent mails to check with them but their response was so pathetic. I am attaching the below response here:

manpreet singh
Jul 3, 2019, 8:24 PM (1 day ago)
to service, Karanpreet

Before sending any email kindly cross check the senders and receivers address. Don't send this automatic reply if you are not willing to read the full subject and the mail.

Don't worry now IRDA will take this forward and I will make sure on the social media that your pathetic response get a kind attention.

Best of luck for the future.

Regards
Manpreet Singh

Regards

Manpreet Singh

On Wed, Jul 3, 2019 at 6:17 PM wrote:
Dear Member,

Greetings of the day,
We are hereby requesting you to send your requests or queries only on "[protected]@cognatehealthorganisation.com", will try our best to solve your every queries.

And please use "[protected]@cognatehealthorganisation.com" for sending new reimbursements requests only.

Thanks & Warm Regards,
Service Delivery Team

Cognate Health Services Pvt.Ltd

[protected] Original Message[protected]
Subject: Re: Re: Skin specialist appointment
From: "manpreet singh"
Date: 7/1/19 5:23 am
To: [protected]@cognatehealthorganisation.com
Cc: "Karanpreet Singh"

It's been 10 days. How long would it take to transfer the amount?

I am going to lodge a complaint against you guys. This is seriously unprofessional handling of customers.

Let IRDA will See the matter if you are not able to handle this.

Regards
Manpreet Singh

On Fri, Jun 21, 2019, 12:23 wrote:
Dear Member,

Greetings of the day,
We are sorry that you have not yet received payment of your bills.We recently found an error in our account and didn't able to send the payment until the error resolved.
As the problem resolved the reimbursement will transferred to you immediately.
We are assuring you that the circumstances that led to the oversight are unusual and it is unlikely that this will ever happen again.

Thanks & Warm Regards,
Service Delivery Team

Cognate Health Services Pvt.Ltd

[protected] Original Message[protected]
Subject: Re: Skin specialist appointment
From: "manpreet singh"
Date: 6/18/19 1:53 pm
To: [protected]@cognatehealthorganisation.com
Cc: "Karanpreet Singh"

Hi Team,

Is there any ETA for the release of the reimbursement? We have been told by the customer care that the release date was 10-11th June 2019 but till now we have not got any payment amount. This is so unprofessional from your side as we keep on waiting and waiting.

Please confirm the date when the reimbursement amount will be released.

Regards
Manpreet Singh