Cognizant — pre joining formality mail not received

Respected sir/ma'm,
I got the offer letter mail on 30th july 2019, but did not get any mail of
Pre-joining formalities after that mail, although all my friends have got that mail. I havent receive prejoining formality so thats why i cant upload the document. Please kindly revert back.
Candidate id[protected]
E-mail id - sanghamitra. [protected]@gmail.com
Thanks & regards
Sanghamitra
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I have accepted the offer sent by Cognizant and submitted all required documents in BGV. But I submitted the onboarding process prejoining forms and photos after a month of accepting the offer and submitting BGV documents .
My query is -
Is there a completion date of pre joining form fill-up and photo upload in 1C portal ?
Please assist me.
I too have the same problem ..
Manon12347's reply, Aug 8, 2019
Im also facing the same issue ...what might be the reason n what's the solution for this

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