Cognizant Technology Solutions — PF withdrawal issue - Exithelpdesk Team cognizant technology solutions

Address:

Manyata embassy, Bangalore, Karnataka

On Wed, 13 Apr, 2022, 12:23 pm, wrote:
Dear Nivedhitha J,

Apologies for the inconvenienced, We yet to receive any update from EPFO office.

We will update you at the earliest, Once we get an update from EPFO office.

We are looking for your support and appreicate your patience.

Thanks & Regards,
Exit Help Desk-India

For any escalations please reach out to the below Point of contacts
Level 1: Selvaganapathy.[protected]@cognizant.com
Level 2: Abhishek.[protected]@cognizant.com
Level 3: Prakash.[protected]@cognizant.com
ReOpen Details

ReOpened By: Nivedhitha J
ReOpened Date: Apr 8 2022 3:40PM(UTC)
Comments:
From: [protected]@gmail.com
Received: Friday, April 08, 2022 09:10 PM (IST)
To: [protected]@cognizant.com
Cc:
Subject: TICKETID:EEQM[protected] - TICKETID:EEQM[protected] - TICKETID:EEQM[protected] - TICKETID:EEQM[protected] - TICKETID:EEQM[protected] - 323543 PF claim rejection - Urgent - Closed NID:2315674 - Closed NID:2358910
- Closed NID:2435040 - Closed NID:2536565...

[External]

Hi sir/mam,

Are you saying the issue is resolved with the contribution?
Shall I reinitiate the claim Please clarify.

Thanks & Regards,
Nivedhitha

On Thu, 7 Apr, 2022, 12:19 pm, wrote:
Dear Nivedhitha J,

Kindly reinitiate the request again through online.You can follow below procedure and check your claim status.

You have an option to check your PF balance, PF claim status and download your PF Statement in your PF passbook. You can login on below link using your UAN.

Link : https://passbook.epfindia.gov.in/MemberPassBook/Login = View Claim status ( Please select respective PF Account).

Thanks & Regards,
Exit Help Desk-India

For any escalations please reach out to the below Point of contacts
Level 1: Selvaganapathy.[protected]@cognizant.com
Level 2: Abhishek.[protected]@cognizant.com
Level 3: Prakash.[protected]@cognizant.com
From: [protected]@cognizant.com
To: [protected]@gmail.com
Subject: TICKETID:EEQM[protected] - TICKETID:EEQM[protected] - TICKETID:EEQM[protected] - TICKETID:EEQM[protected] - TICKETID:EEQM[protected] - 323543 PF claim rejection - Urgent - Closed NID:2315674 - Closed NID:2358910
- Closed NID:2435040 - Closed NID:2536565

Dear Requestor,

Thank you for reaching [protected]@cognizant.com

Your mail is important to us and will respond to your request in 3 business days. Please refer the below table for quick assistance

Resignation acceptance Letter (RAL) If there are no dues & Letter o[censored]ndertaking (LOU) is acknowledged, you will get your RAL within 2 business days from your LWD
Relieving Letter (RL) & Full & Final Settlement (FFS) Your Relieving Letters & FFS will be processed once all Cognizant & Client assets are surrendered and Clearance Closure is provided by relevant Stakeholders - within 45 days from clearance closure.
Non IT assets submission Associates can surrender Non – IT Assets in any of the nearby facility on all business days between 10:00 AM to 5:00 PM.
IT assets submission You will get an email with the details
Form 16 (FY[protected] Post generation of Form 16, it will be shared to Alumni personal ID updated earlier in HCM
Experience Letter Mails are being reverted on First in First out basis

Thanks for your understanding.

Please Note: For any additional support / inputs, kindly respond to this e-mail without changing the Subject Line and Ticket Id #. This is vital to have your request closed on time.

Employee ID can also be included in the subject line for easy tracking & speedy resolution in the format EmpId:{EmployeeId} followed by the subject line.

Thank You,
Exit Help Desk-India
From: [protected]@gmail.com
Received: Sunday, April 03, 2022 08:41 PM (IST)
To: [protected]@cognizant.com
Cc:
Subject: TICKETID:EEQM[protected] - TICKETID:EEQM[protected] - TICKETID:EEQM[protected] - TICKETID:EEQM[protected] - 323543 PF claim rejection - Urgent - Closed NID:2315674 - Closed NID:2358910 - Closed NID:2435040
- Closed NID:2536565

[External]

Hi sir,

Please provide update on this issue.


Thanks & Regards,
Nivedhitha

On Fri, 18 Mar, 2022, 12:59 pm, wrote:
Dear Nivedhitha,

We are still awaiting for the update from PF office regarding this rejection issue.

As we have high dependency with compliance team and PF office with regard to this issue, we are unable to share you the exact timeline for the resolution.

Once we get the update we will definitely share the update on the same.

Thanks & Regards,
Exit Help Desk-India

For any escalations please reach out to the below Point of contacts
Level 1: Selvaganapathy.[protected]@cognizant.com
Level 2: Abhishek.[protected]@cognizant.com
Level 3: Prakash.[protected]@cognizant.com
From: [protected]@gmail.com
Received: Tuesday, March 15, 2022 10:22 PM (IST)
To: [protected]@cognizant.com;abhishek.[protected]@cognizant.com
Cc:
Subject: TICKETID:EEQM[protected] - TICKETID:EEQM[protected] - TICKETID:EEQM[protected] - 323543 PF claim rejection - Urgent - Closed NID:2315674 - Closed NID:2358910 - Closed NID:2435040

[External]

Hi Abhishek,

Please provide an update on this.

Thanks,
Nivedhitha

On Wed 2 Feb, 2022, 10:38 AM, wrote:
Dear Nivedhitha J,

As discussed with you, We will update you once we get the inputs from EPFO office.

Appreciate your patience.

Thanks & Regards,
Exit Help Desk-India

For any escalations please reach out to the below Point of contacts
Level 1: Selvaganapathy.[protected]@cognizant.com
Level 2: Abhishek.[protected]@cognizant.com
Level 3: Prakash.[protected]@cognizant.com
ReOpen Details

ReOpened By: Nivedhitha J
ReOpened Date: Jan 28 2022 10:40AM(UTC)
Comments:
From: [protected]@gmail.com
Received: Friday, January 28, 2022 04:10 PM (IST)
To: [protected]@cognizant.com
Cc:
Subject: TICKETID:EEQM[protected] - TICKETID:EEQM[protected] - TICKETID:EEQM[protected] - 323543 PF claim rejection - Urgent - Closed NID:2315674 - Closed NID:2358910 - Closed NID:2428884

[External]

Hi sir,

Please contact me on +91 [protected]


Thanks & Regards
Nivedhitha

On Fri, 28 Jan, 2022, 3:47 pm, wrote:
Dear Nivedhitha J,

Please share your active contact details to reach you and discuss further.

Thanks & Regards,
Exit Help Desk-India

For any escalations please reach out to the below Point of contacts
Level 1: Selvaganapathy.[protected]@cognizant.com
Level 2: Abhishek.[protected]@cognizant.com
Level 3: Prakash.[protected]@cognizant.com
ReOpen Details

ReOpened By: Nivedhitha J
ReOpened Date: Jan 21 2022 7:26AM(UTC)
Comments:
From: [protected]@gmail.com
Received: Friday, January 21, 2022 12:56 PM (IST)
To: [protected]@cognizant.com;prakash.[protected]@cognizant.com
Cc:
Subject: TICKETID:EEQM[protected] - TICKETID:EEQM[protected] - TICKETID:EEQM[protected] - 323543 PF claim rejection - Urgent - Closed NID:2315674 - Closed NID:2358910 - Closed NID:2407959

[External]

Hi sir/madam,

Escalating to prakash sir, Since after several follow up for the update, i didn't get the solution for this please helpe to resolve this issue as soon as possible. Even phone number they have provided is not reachable since 3 days. Please find my details below.

This is NIVEDHITHA, I hope you are staying safe and healthy.

I'm an ex CTS employee, my emp Id - 323543

My UAN Id[protected]

My tenure with CTS was between 27th Jan 2012 to 7th July 2017.

I need some urgent assistance with regards to my provident fund withdrawal. I have been advised to reach out to employer.

My PF withdrawal request with epf has been rejected for the below reason. Please advise

Claim Rejected- pf Contribution NOT RECEIVED for 01/2012 HENCE EMPLOYEE&EMPLOYER SUB CLARIFICATION required.

NOTE : I have attached my passbook and Claim status.

Thanks & Regards,
Nivedhitha.

On Wed, 19 Jan, 2022, 6:32 pm, wrote:
Dear Nivedhitha J,

Kindly follow below procedure and share us the complete screenshot to proceed further.

You have an option to check your PF balance, PF claim status and download your PF Statement in your PF passbook. You can login on below link using your UAN.

Link : https://passbook.epfindia.gov.in/MemberPassBook/Login = View Claim status ( Please select respective PF Account).

Thanks & Regards,
Exit Help Desk-India

For any escalations please reach out to the below Point of contacts
Level 1: Selvaganapathy.[protected]@cognizant.com
Level 2: Abhishek.[protected]@cognizant.com
Level 3: Prakash.[protected]@cognizant.com
From: [protected]@cognizant.com
To: [protected]@gmail.com
Subject: TICKETID:EEQM[protected] - TICKETID:EEQM[protected] - TICKETID:EEQM[protected] - 323543 PF claim rejection - Urgent - Closed NID:2315674 - Closed NID:2358910

Dear Requestor,

Thank you for reaching [protected]@cognizant.com

Your mail is important to us and will respond to your request in 3 business days. Please refer the below table for quick assistance

Resignation acceptance Letter (RAL) If there are no dues & Letter o[censored]ndertaking (LOU) is acknowledged, you will get your RAL within 2 business days from your LWD
Relieving Letter (RL) & Full & Final Settlement (FFS) Your Relieving Letters & FFS will be processed once all Cognizant & Client assets are surrendered and Clearance Closure is provided by relevant Stakeholders - within 45 days from clearance closure.
Non IT assets submission Associates can surrender Non – IT Assets in any of the nearby facility on all business days between 10:00 AM to 5:00 PM.
IT assets submission You will get an email with the details
Form 16 (FY[protected] Post generation of Form 16, it will be shared to Alumni personal ID updated earlier in HCM
Experience Letter Mails are being reverted on First in First out basis

Thanks for your understanding.

Please Note: For any additional support / inputs, kindly respond to this e-mail without changing the Subject Line and Ticket Id #. This is vital to have your request closed on time.

Employee ID can also be included in the subject line for easy tracking & speedy resolution in the format EmpId:{EmployeeId} followed by the subject line.

Thank You,
Exit Help Desk-India
From: [protected]@gmail.com
Received: Monday, January 17, 2022 03:15 PM (IST)
To: [protected]@cognizant.com
Cc:
Subject: TICKETID:EEQM[protected] - TICKETID:EEQM[protected] - 323543 PF claim rejection - Urgent - Closed NID:2315674 - Closed NID:2358910

[External]

Hi mam,

Please provide update on this.

Thanks & Regards
Nivedhitha

On Wed, 22 Dec, 2021, 5:30 pm, wrote:
Dear Nivedhitha J,

We will check with EPFO office and update you regarding on the same. Post that, you can initiate the new request.

Please reach us at [protected] from Monday to Friday- between 9.00 am to 6.00 PM IST for further communication.

Thanks & Regards,
Exit Help Desk-India

For any escalations please reach out to the below Point of contacts
Level 1: Selvaganapathy.[protected]@cognizant.com
Level 2: Abhishek.[protected]@cognizant.com
Level 3: Prakash.[protected]@cognizant.com
From: [protected]@cognizant.com
To: [protected]@gmail.com
Subject: TICKETID:EEQM[protected] - TICKETID:EEQM[protected] - 323543 PF claim rejection - Urgent - Closed NID:2315674

Dear Requestor,

Thank you for reaching [protected]@cognizant.com

Your mail is important to us and will respond to your request in 3 business days. Please refer the below table for quick assistance

Resignation acceptance Letter (RAL) If there are no dues & Letter o[censored]ndertaking (LOU) is acknowledged, you will get your RAL within 2 business days from your LWD
Relieving Letter (RL) & Full & Final Settlement (FFS) Your Relieving Letters & FFS will be processed once all Cognizant & Client assets are surrendered and Clearance Closure is provided by relevant Stakeholders - within 45 days from clearance closure.
Non IT assets submission Associates can surrender Non – IT Assets in any of the nearby facility on all business days between 10:00 AM to 5:00 PM.
IT assets submission You will get an email with the details
Form 16 (FY[protected] Post generation of Form 16, it will be shared to Alumni personal ID updated earlier in HCM
Experience Letter Mails are being reverted on First in First out basis

Thanks for your understanding.

Please Note: For any additional support / inputs, kindly respond to this e-mail without changing the Subject Line and Ticket Id #. This is vital to have your request closed on time.

Employee ID can also be included in the subject line for easy tracking & speedy resolution in the format EmpId:{EmployeeId} followed by the subject line.

Thank You,
Exit Help Desk-India
From: [protected]@gmail.com
Received: Monday, December 20, 2021 11:40 AM (IST)
To: [protected]@cognizant.com
Cc:
Subject: TICKETID:EEQM[protected] - 323543 PF claim rejection - Urgent - Closed NID:2315674

[External]

Hi Sir,

I have raised a new claim as per ur suggestion and it has been rejected again for the same reason. Please do the needful.

Note : Kindly check the attached claim status for reference.

Thanks,
Nivedhitha

On Wed, Dec 1, 2021 at 4:28 PM wrote:
Dear Nivedhitha,

We have connected with EPFO with more number of similar cases for rejection reason.

As per their update, associates may reinitiate the claim request in online.

Hence, kindly do initiate the same to move forward.

Thanks & Regards,
Exit Help Desk-India

For any escalations please reach out to the below Point of contacts
Level 1: Selvaganapathy.[protected]@cognizant.com
Level 2: Abhishek.[protected]@cognizant.com
Level 3: Prakash.[protected]@cognizant.com
ReOpen Details

ReOpened By: Nivedhitha J
ReOpened Date: Nov 30 2021 8:14AM(UTC)
Comments:
From: [protected]@gmail.com
Received: Tuesday, November 30, 2021 01:44 PM (IST)
To: [protected]@cognizant.com
Cc:
Subject: TICKETID:EEQM[protected] - 323543 PF claim rejection - Urgent - Closed NID:2310613

[External]

Hi sir,

I couldn't find any update in passbook as of now. Kindly share the evidence as it is requested by EPFO team.

Thanks & Regards,
J Nivedhitha.


On Mon, 29 Nov, 2021, 12:28 pm, wrote:
Dear Nivedhitha J,

Kindly reinitiate your withdraw request. As per EPFO response, Issue is resolved and you can raise the new request.

Thanks & Regards,
Exit Help Desk-India

For any escalations please reach out to the below Point of contacts
Level 1: Selvaganapathy.[protected]@cognizant.com
Level 2: Abhishek.[protected]@cognizant.com
Level 3: Prakash.[protected]@cognizant.com
ReOpen Details

ReOpened By: Nivedhitha J
ReOpened Date: Nov 26 2021 7:25AM(UTC)
Comments:
From: [protected]@gmail.com
Received: Friday, November 26, 2021 12:55 PM (IST)
To: [protected]@cognizant.com
Cc:
Subject: TICKETID:EEQM[protected] - 323543 PF claim rejection - Urgent - Closed NID:2307144

[External]

Hi Sir,

I have enclosed Financial year 2011 to 2012.

Thanks & Regards,
J Nivedhitha

On Fri, Nov 26, 2021 at 12:27 PM wrote:
Dear Nivedhitha J,

Kindly reach us at [protected] from Monday to Friday- between 9.00 am to 6.00 PM IST for further communication.

Thanks & Regards,
Exit Help Desk-India

For any escalations please reach out to the below Point of contacts
Level 1: Selvaganapathy.[protected]@cognizant.com
Level 2: Abhishek.[protected]@cognizant.com
Level 3: Prakash.[protected]@cognizant.com
ReOpen Details

ReOpened By: Nivedhitha J
ReOpened Date: Nov 23 2021 11:33AM(UTC)
Comments:
From: [protected]@gmail.com
Received: Tuesday, November 23, 2021 05:03 PM (IST)
To: [protected]@cognizant.com
Cc:
Subject: TICKETID:EEQM[protected] - 323543 PF claim rejection - Urgent - Closed NID:2301011

[External]

Hi Sir/Madam,

I have enclosed the Claim Status and My CTS Passbook with this mail. Kindly do the needful.

Thanks & Regards
J Nivedhitha

On Tue, Nov 23, 2021 at 10:47 AM wrote:
Dear Nivedhitha,

Kindly share your CTS passbook & Claim status here to proceed further.

You have an option to check your PF balance, PF claim status and download your PF Statement in your PF passbook.

You can login on below link using your UAN.
Link : https://passbook.epfindia.gov.in/MemberPassBook/Login = View Claim status ( Please select respective PF Account).

Thanks & Regards,
Exit Help Desk-India

For any escalations please reach out to the below Point of contacts
Level 1: Selvaganapathy.[protected]@cognizant.com
Level 2: Abhishek.[protected]@cognizant.com
Level 3: Prakash.[protected]@cognizant.com
From: [protected]@cognizant.com
To: [protected]@gmail.com
Subject: TICKETID:EEQM[protected] - 323543 PF claim rejection - Urgent

Dear Requestor,

Thank you for reaching [protected]@cognizant.com

Your mail is important to us and will respond to your request in 3 business days. Please refer the below table for quick assistance

Resignation acceptance Letter (RAL) If there are no dues & Letter o[censored]ndertaking (LOU) is acknowledged, you will get your RAL within 2 business days from your LWD
Relieving Letter (RL) & Full & Final Settlement (FFS) Your Relieving Letters & FFS will be processed once all Cognizant & Client assets are surrendered and Clearance Closure is provided by relevant Stakeholders - within 45 days from clearance closure.
Non IT assets submission Associates can surrender Non – IT Assets in any of the nearby facility on all business days between 10:00 AM to 5:00 PM.
IT assets submission You will get an email with the details
Form 16 (FY[protected] Post generation of Form 16, it will be shared to Alumni personal ID updated earlier in HCM
Experience Letter Mails are being reverted on First in First out basis

Thanks for your understanding.

Please Note: For any additional support / inputs, kindly respond to this e-mail without changing the Subject Line and Ticket Id #. This is vital to have your request closed on time.

Employee ID can also be included in the subject line for easy tracking & speedy resolution in the format EmpId:{EmployeeId} followed by the subject line.

Thank You,
Exit Help Desk-India
From: [protected]@gmail.com
Received: Sunday, November 21, 2021 05:47 PM (IST)
To: [protected]@cognizant.com
Cc:
Subject: 323543 PF claim rejection - Urgent

[External]

Dear Cognizant team,

This is NIVEDHITHA, I hope you are staying safe and healthy.

I'm an ex CTS employee, my emp Id - 323543

My UAN Id[protected]

My tenure with CTS was between 27th Jan 2012 to 7th July 2017.

I need some urgent assistance with regards to my provident fund withdrawal. I have been advised to reach out to employer.

My PF withdrawal request with epf has been rejected for the below reason. Please advise

Claim Rejected- pf Contribution NOT RECEIVED for 01/2012 HENCE EMPLOYEE&EMPLOYER SUB CLARIFICATION required.

Thanks & Regards,
J Nivedhitha.

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient(s), please reply to the sender and destroy all copies of the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email, and/or any action taken in reliance on the contents of this e-mail is strictly prohibited and may be unlawful. Where permitted by applicable law, this e-mail and other e-mail communications sent to and from Cognizant e-mail addresses may be monitored.

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient(s), please reply to the sender and destroy all copies of the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email, and/or any action taken in reliance on the contents of this e-mail is strictly prohibited and may be unlawful. Where permitted by applicable law, this e-mail and other e-mail communications sent to and from Cognizant e-mail addresses may be monitored.

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient(s), please reply to the sender and destroy all copies of the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email, and/or any action taken in reliance on the contents of this e-mail is strictly prohibited and may be unlawful. Where permitted by applicable law, this e-mail and other e-mail communications sent to and from Cognizant e-mail addresses may be monitored.

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient(s), please reply to the sender and destroy all copies of the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email, and/or any action taken in reliance on the contents of this e-mail is strictly prohibited and may be unlawful. Where permitted by applicable law, this e-mail and other e-mail communications sent to and from Cognizant e-mail addresses may be monitored.

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient(s), please reply to the sender and destroy all copies of the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email, and/or any action taken in reliance on the contents of this e-mail is strictly prohibited and may be unlawful. Where permitted by applicable law, this e-mail and other e-mail communications sent to and from Cognizant e-mail addresses may be monitored.

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient(s), please reply to the sender and destroy all copies of the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email, and/or any action taken in reliance on the contents of this e-mail is strictly prohibited and may be unlawful. Where permitted by applicable law, this e-mail and other e-mail communications sent to and from Cognizant e-mail addresses may be monitored.

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient(s), please reply to the sender and destroy all copies of the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email, and/or any action taken in reliance on the contents of this e-mail is strictly prohibited and may be unlawful. Where permitted by applicable law, this e-mail and other e-mail communications sent to and from Cognizant e-mail addresses may be monitored.

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient(s), please reply to the sender and destroy all copies of the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email, and/or any action taken in reliance on the contents of this e-mail is strictly prohibited and may be unlawful. Where permitted by applicable law, this e-mail and other e-mail communications sent to and from Cognizant e-mail addresses may be monitored.

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient(s), please reply to the sender and destroy all copies of the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email, and/or any action taken in reliance on the contents of this e-mail is strictly prohibited and may be unlawful. Where permitted by applicable law, this e-mail and other e-mail communications sent to and from Cognizant e-mail addresses may be monitored.

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient(s), please reply to the sender and destroy all copies of the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email, and/or any action taken in reliance on the contents of this e-mail is strictly prohibited and may be unlawful. Where permitted by applicable law, this e-mail and other e-mail communications sent to and from Cognizant e-mail addresses may be monitored.

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient(s), please reply to the sender and destroy all copies of the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email, and/or any action taken in reliance on the contents of this e-mail is strictly prohibited and may be unlawful. Where permitted by applicable law, this e-mail and other e-mail communications sent to and from Cognizant e-mail addresses may be monitored.