Coindcx.com — Deposit problem

I Transferred INR.9800 to my coin dcx wallet (Neblio technologies private limited)on May 11th 2022, the amount was deducted from my bank account however it’ was not added to coin dcx wallet. It’s been 1 day now, the money is still not reflecting in coin dcx wallet nor it has been refunded back to my bank account.
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