colourful Vacations — I want to complaint against your employee who does not have manners to speak

I wanted to book a package for shimla and manali from mumbai hence i had filled the request form, i recived a call from some stupid lady from mobile no [protected] telling that she is calling me from tour office i informed her that i want package from mumbai and not from delhi and then she messaged me that i[censored] don't have money don't put query on our website, kabhi flight mein baitha hai kya, is this the way to speak with customers