Shopping Corner / Ecom Express — not received my parcel since 15 days

Hi,
We are from neighbourhood motors and we order liquid transfer pump × 3 at 13th feb 2019 from shopping corner. They delivered our order via ecom express pvt ltd. Our order no is[protected] and awb no is-[protected]. After 15 days we still not receive our parcel or even not receive any update also.
We made payment via credit card and the payment is rs-4497.
This is our payment detail.

"alert: you've spent rs.4497.00 on credit card xx2548 at xpress seo solutions on[protected]:21:59:52."

Now we want our payment back because this is cheater company and not fullfill our satisfaction.

Our contact no is-[protected]
Was this information helpful?
No (0)
Yes (0)
Ecom Express customer support has been notified about the posted complaint.
Feb 26, 2019
Updated by Nhhyundai
It is a stand alone building on a major cross road and cannot be missed. Please ask the delivery person to call the above mobile number to seek guidance.
Kindly find the attachments

Mar 09, 2019
Updated by Nhhyundai
I got my parcel so I withdraw my complain
Complaint comments 

Comments

Dear Sir/Mam,

Greetings From Ecom Express

We regret for the inconvenience caused to you, we shall cross check with our center and try to get issue resolve

Regards,
Team Ecom Express
Nhhyundai's [Complaint's author] reply, Feb 28, 2019
After 2 days of my complain still not receive any call for my parcel update.
From when it will process?

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ecom Express
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    35%
    Complaints
    6402
    Pending
    3646
    Resolved
    1262
    Ecom Express Phone
    +91 11 3021 2000
    +91 11 6659 8800
    Ecom Express Address
    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
    View all Ecom Express contact information