Ecom Express Complaints &amp; Reviews

I buy some stuff from decathlon and the delivery date was 10 august 2022. The delivery guy came from Ecom Express and ask for otp which is from ecom express. But Ecom Express didn't send me any otp, the delivery boy tried multiple attempts but i didn't receive any. They check my phone but nothis is helping. The only otp i get is from decathlon itself, but they say this otp doesn't fit our ecom express one.
I kindly request you to look into this matter and resolve it as soon as possible

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Dear sir
Regarding delivery of shipment no. [protected] and [protected] . The delivery boy denied to deliver the order even after showing original oder slip on mobile. He insisted to cancel the order and misbehaved.the oder was important and I had already paid all the amount through online payment. it is therefore requested to consider the matter seriously and take necessary action.

Bhupendra Sharma

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I have been delivered wrong product, I ordered boat misfit trimmer from flipkart but I got sweet company's trimmer.

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Ecom Express customer support has been notified about the posted complaint.

Aug 11, 2022

Verified Support

Dear Rana,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Team Ecom Express

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Order ID [protected] has been undelivered, i want the product today itself

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Ecom Express customer support has been notified about the posted complaint.

Aug 11, 2022

Verified Support

Dear Ananya,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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My shipment [protected] reached the delivery center on 27th July 2022.Since then I have called the customer care service 6 times and no proper answer or solution was give. It is 2 weeks and Ecom service doesn't have the courtesy to tell what the actual problem is. Everyday they are giving the same reply that your package will be delivered within 24 hours. It is sad that you can't even contact your delivery center. What kind of service are...

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In davanagere DC Ecom express office supervisor Rakesh torturing in sc category employes.and he is creating casteism in DC please suspend it

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Ecom Express customer support has been notified about the posted complaint.

Aug 8, 2022

Verified Support

Dear James,

Greetings from Ecom Express.

We sincerely apologize on the behavior of our DC supervisor Rakesh. We as an Organization do not discriminate any employee due to caste or creed. We evenly respect each employee at ECOM Express and will surely investigate the matter and take strict action as per company policy.

Regards,
Team Ecom Express

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Courier company very poor services

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Ecom Express customer support has been notified about the posted complaint.

Aug 8, 2022

Verified Support

Dear Bilal,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Dear Sir,

This has the reference to your above mentioned AWB number, for which the delivery is still pending. Kindly not that as per the tracking status provided on your website, two attempts were made to deliver the consignment and every time it was returned back stating delivery failed. When, I enquired about the status from on your customer care number, we were informed that there was no one to take the delivery and next...

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My name is Akash my AWB no. [protected] my courier is in the shipment Center of Hyderabad from the day of 19 July and today’s date if 6 August and I didn’t get it till now I have complained 5 times to Costmur service Center they telling me day after days...

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Sir/Mam, Kindly Speed up My Order ( AWB NUMBER: [protected] ) and Deliver it to me today itself as soon as possible also, Kindly Update the Status of my shipment....

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I have booked products so many times through indiashoppe. India shoppe given ecom express courier services, but my order not given intime and return to my order . Poor services in srikakulam district, A. P...

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My order AWB NUMBER : [protected] had been "in Transit" for almost a few days and Today when I opened the tracking site, none of the details are displayed. What is this supposed to mean?
I want to know the status of my order and I need it delivered asap....

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Sir/Mam, Kindly Speed up My Order ( AWB NUMBER : [protected] ) and Deliver it to me as soon as Possible and also Kindly Update the Status of my shipment ....

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I think delivery boy don't know how to r speak with customers. Even the manager is supporting him. Worst experience. Rating -100/10.

The Case is:
The delivery boy told me to take the order from warehouse. He said that the package(which is packed with 3 shampoo bottles) is not fit into the bike & also he said that phonepe the package money and get your package from office.
So I went to office and I spoke with...

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Your service of delivery is very bad and I am facing problem in everytime while I received product in Ecom Express. Particularly in Villupuram branch

Compared to other couriers, this Ecom Express service is too bad. I never recommend anyone to use Ecom Express for shipping.

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Ecom Express customer support has been notified about the posted complaint.

Aug 2, 2022

Verified Support

Dear Sriram,

Greetings from Ecom Express.

Thank you for writing to us. Request you to kindly share 9 or 10 digit AWB/Tracking number to assist you on the same.

Regards,
Team Ecom Express

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I have ordered my product on thu 21 july and the delivery date was 27 but courier boy never ever called me and when i am trying to reach they never picked my call while i am tracking my product their always showing tomorrow will be deliver daily i am updating my address and my number but nothing happening plz improve your performance and someone is waiting for there product but your are always delaying my order id is #[[protected]] and awb...

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Have ordered my product on thu 13 feb and the delivery date was 16 but courier boy never ever called me and when i am trying to reach they never picked my call while i am tracking my product their always showing tomorrow will be deliver daily i am updating my address and my number but nothing happening plz improve your performance and someone is waiting for there product but your are always delaying my order id is #[[protected]] and awb is...

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Hi,
I have shipment pending from past 10 days and same is not delivered and not even moving forward. Same status is getting posted everyday I.e. " Unable to connect to pune " Please do take some action and give me my package ASAP.

Tracking no - [protected]...

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