Ecom Express Complaints & Reviews

Ecom Express is one of the worst courier company in India, it is full of fraud peoples committing fraudulent activities. If you are planning to use their service then think before sending as they will steal your product and deliver an empty or fake product. I have been a victim of this fraud company, Don't use their service at any cost, even for free. Recently I was supposed to receive 2 shirts in a package but I have received an empty package with nothing inside, Packet id: BS[protected]

Still not getting product your delivery person not called n put up the false remark on your tracking

The delivee company ecom express didnot deliver my parcel and put the OFD lock. They didn't even call me for once and put my number to the blocked list if i called them. Every deliver company deliver every parcel in my area.. The only issue is with this ecom express company.. Every time i ordered something they had issue to with them to deliver, ( not our area to deliver thepl parcel) said by them.. Iam tired of this nonsense.. Every time i ordered something and if my parcel comes to them, i have to complaint about them evey time.. I need my parcel as soon as possible.. And take strict action against them. Thanks

Today, when I track my order, it seems as delivered but I did not get any OTP or call from ecom agent, please resolve it, my money and product was lost

I have ordered a product from portronics and the shipment is also ready from 22nd Nov, but still the order is not dispatched yet.

A delivery boy come to my address to deliver my order and i picked his call he said i am here to deliver your order and i told him that i am not in home please deliver the parcel in the ground floor he said ok. When i return the home after 3-4 days i get to know that the delivery boy didn't deliver any parcel he just fooled me. Please help me regarding this.
Delivery boy name is- mukesh kumar
Phone number- +[protected]
And he is working in- ecom express delivery centre delhi

It's been more than 15 days since my shipment arrived at my nearest ecom express but it's still not delivered . I connected with multiple delivery agents none of them picked up my call and they are simply marking the shipment as undelivered due to "customer refused to accept" or " customer is not reachable". This is not acceptable at all Ecom.

I had ordered a sunglass from Ajio and it reached the depot on November 11. It has not been delivered yet and when on asking the office they are telling lame excuses that sufficient delivery boys are not there. AWB-[protected]. Had send WhatsApp message with AWB number and it has not been seen yet. Kindly resolve the issue ASAP

These courier company boys are not come to pick up the parcel and mentioned fake remarks of parcel not reddy i had a pick up Request i had seat all day on 16 November and after that no one come to pick up the parcel and mentioned shipment not pick up boy are fraud in these company i like to say if you don't have resources check the fake remarks then why you take a work in the areas like that
The awb number is : [protected], [protected]

Due to not being able to say OTP, the delivery boy hasn't delivered my order. Due to some mistake, the seller gave some others mobile number regarding this my order...so OTP is not coming to my number but to someone else...but the delivery boy came to my door step...and I shared all the order ID and tracking details which exactly matched with the delivery boy details He has.
But still he is not delivering the order to me as am not able to say OTP to him...
Please solve my this issue and deliver my order as soon as possible.

Tracking ID[protected]

I am an e-commerce seller on Amazon. I received an order and booked the shipment through Ecom Express using Shiprocket. The shipment was picked up on 01.11.2023 from Nagpur (PIN 440022) and was to deliver to Chennai (PIN 600041). Today it is 14.11.2023 and the shipment is still not delivered to the customer. The AWB no is[protected]. I tried to contact Ecom Express on their customer care no.[protected] but it is an IVR no and could not resolve my issue. My contact no [protected].

Delivery guy misbehaved on the call and denied to deliver the courier package is laying on the courier office from last to days as today is 12 November 2023 and package is arrived at karnal ecom office dated on 10 November 2023.

Already mailed to ecom customer care and ecom directors no one worried about customer complaints. Customer care numbers are just for numbers not for cares about customers.

My AWB No is [protected].

I have order 6 shirt but they delivered only 1

I have ordered 2 items in Nykaa
[protected]
[protected]

At first they rejected delivering my product saying that I have rejected the order at my doorstep. But I haven't even received any calls or messages in the first place .
Later on I raised a concern by giving alternative mobile number . Even after that they refused to deliver my order stating tha same reason as refusal of product.
But how can I refuse my order when I was sitting the whole day in the mentioned location patiently waiting for the order to be delivered.

Action has to be taken on why the delivery partner didn't try to reach out to me and simply saying that I rejected the order .

My product was out of delivery and I paid the amount through UPI to delivery boy. Amount got deducted from my account but he said he doesn't received the amount.I paid the amount and I didn't received the product.I am providing the payment receipt and order information.

Hi I ordered an item through an Instagram page and the delivery partner is ecomexpress. I am trying to contact the delivery agent to make them deliver my parcel to my neighbour as I am out of town now . But the company is not providing any details nor solving the issue . Their customer care number says doesn’t exist, if I try other dept number in the office they say they cannot help and their customer support is permanently closed . They r not updating my contact number to delivery person too . They are not sharing the delivery person number too

Hi I ordered an item through an Instagram page and the delivery partner is ecomexpress. I am trying to contact the delivery agent to make them deliver my parcel to my neighbour as I am out of town now . But the company is not providing any details nor solving the issue . Their customer care number says doesn’t exist, if I try other dept number in the office they say they cannot help and their customer support is permanently closed . They r not updating my contact number to delivery person too

I haven't ordered anything from Ecom express but still I'm receiving messages from Ecom express regarding delivery of product.
I got message like this-
Dear Customer, Your order with AwB [protected] will be delivered today by our delivery agent [protected]. Please keep Rs.800.0 ready - Ecom Express.
I do not want to receive this kind of messages again without any reason.
Please do see this kindly and urgently and reply me via message or email
Thank you

I had couriered my shipment to Chennai, it was undelivered. So I requested to return it to my banglore address, but in the tracking … it is showing as OFD lock applied.
AWB number is-[protected]

I ordered 4 dresses from Ajio platform, they transferred to courier partner ECOM express but ecom delaying my order last 7 days. I already register a complain regarding this. But no response. I placed order on 13th October but no resolution.
AWB Number [protected]