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Ecom Express Complaints & Reviews

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Last updated May 18, 2024
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Ecom Express reviews & complaints(6405)

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R
ritikpate
from Indore, Madhya Pradesh
May 18, 2024
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Address:gunjali

On 18/05/2024 on delivery partner call me on my private no. with here
private no. and he is very abusive on call, i request him to cancel my
order so he update he cant cancel the order and delivery manager supporting delivery agent on call he update he never delivered my order on my address .
i just wanna he have to say sorry for his behavior

delivery agent contact details
name - Aakash Rathore
contact no. - [protected]
delivery manager - [protected]
Ecom Express - AWB [protected]
Ecom Express customer support has been notified about the posted complaint.
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    S
    Srinivas1983
    May 16, 2024
    May 17, 2024
    This thread was updated on May 17, 2024
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    ecom express shipment rto lock and revoked (wb number:3299616605)

    Hi Team - I have placed the order to Milton site on 29th April 2024.

    The product will be delivered through an Ecom Express courier partner.

    Product Name - Kool Rover Insulated Plastic Water Jug × 1

    Order Number:33265

    AWB Number:[protected]

    I have sent an email to Ecom Express and the Milton Support team, and followed up multiple times. Still, the product has not been...
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    YSatpute
    from Pune, Maharashtra
    May 14, 2024
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    This is regarding my shipment with AWB: [protected].

    I was expecting to receive the shipment on April 28th, 2024, and it has now been more than 15 days since the delivery failed. When I traced the AWB, it showed RTO lock and OFD Lock. Could you please explain what this means? Also, I have not received any notifications regarding this issue. The current status is 'Returned.' What does this mean, and when can I expect to receive my shipment? Additionally, when I tried contacting the customer care number at +91-[protected], it was not reachable.
    Ecom Express customer support has been notified about the posted complaint.
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      P
      Priyam101
      from Kanpur, Uttar Pradesh
      May 1, 2024
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      No delivery attempt made and ofd lock applied

      I have a product which had to be delivered by 20th April but is not delivered by 30th April
      In the first attempt the delivery agent has contacted me to deliver the package saying my area is too far he said he will make it delivered next day and had cancelled the delivery saying the user was not available but after that no delivery agent has contacted
      Every day it says product is out for delivery but no one contacts and at...
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      M
      Mohd Sheebu Ansari
      from Hyderabad, Telangana
      Apr 30, 2024
      Apr 30, 2024
      This thread was updated on Apr 30, 2024
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      Address:8-3-228/1280/205, Shop No. 1, Yousuf Guda Jawahar Nagar, Hyderabad, Telangana 500045

      Dear Sir/Ma'am,
      I'm getting a product from eCom-Express but I didn't do any order from any of the websites but a delivery boy was came from eCom-Express at my door steps and deliver the product and asking for money, Finally he take the charges of the product. And tell to us contact to official websites. So please let us know who sent it and how to return it. This is the ref no. AWB [protected].
      Ecom Express customer support has been notified about the posted complaint.
      Apr 30, 2024
      Updated by Mohd Sheebu Ansari
      How to return the wrong product?
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        K
        Krisam
        from Hyderabad, Andhra Pradesh
        Apr 26, 2024
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        rude behaviour of delivery agent

        Delivery Boy doesn’t know how to talk with customers, He refused to come to the location & said that he will return my shipment. Behaviour is very rude even Seller won’t Behave the way this delivery boys behaved. Without delivering a parcel he went. I request Ecom Express to trained there staff well. I hope I will get a prompt respond to my matter
        Here I am sharing contact detail of delivery agent who was assigned [protected]br...
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        B
        Binu K S
        Apr 22, 2024
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        Address:KRISHNAGADHA

        I have redeemed my Axis bank reward points and ordered for two products .
        One got delivered but the other one with No.[protected] did not reach my home.
        Your web tracking shows debagged at Aluva on 12th April 2024.

        please update me
        Ecom Express customer support has been notified about the posted complaint.
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          V
          Vijay2024
          Apr 16, 2024
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          Delivery delay and no response

          Hello my name is Vijay.
          I ordered food colors from meesho app and the supplier is Papilon.
          The product was shipped on 9th April and it reached in Bhiwandi at 11th April but after that no update or delivery till date in mumbai.

          Meesho app -
          Sub Order ID[protected]_1

          Ecom Express -
          Tracking no - [protected]

          Please check as the customer support number never worked and...
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          S
          Shamimahmedrtb
          from Karimganj, Assam
          Apr 4, 2024
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          Product not Delivered by charging money and returned

          Address:Vill Thalgaon PO Ratabari

          AWB [protected] from AVN BUSINESS. Call [protected] - Ecom Express
          Not delivered by charging money and returned....
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          S
          shubhhhhh
          Apr 2, 2024
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          Product undelivered | protein from amul

          What a pathetic service by ecom parterner. I have ordered amul whey protein. The delivery boy never called me. It is showing return to shipper. No response from ecom at all...
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          I was available to take my order but the delivery partner has not come and marked the shipment as customer refused delivery at doorstep.Please delivery my order I need my order today please help me out....
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          R
          rishaana
          from Thrissur, Kerala
          Mar 29, 2024
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          Havent got my order

          My order from nykaa NYK[protected] should have received day before yesterday bt still hasn’t got yet . got a text msg saying customer has requested to reschedule bt I haven’t requested any or didn’t I got any call from delivery agent . Also got a text yesterday saying products will deliver within 24 hrs but nothing happened . kindly deliver my product as soon...
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          A
          afobinika
          Mar 28, 2024
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          Shipment is debagged at location

          Address:Ground Floor, 13/16 min, 17 min, Samalka, Old Delhi-Gurugram Road, Kapashera, New Delhi – 110037
          Website:Ecom express

          I had ordered 2 bags from zouk on March 24th wroth Rs 3498/- . AWB no[protected] shipping partner - Ecom express.when I tracked my order it was showing like shipment is debagged at location....
          +1 photos
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          S
          Sree kumar varma
          from Bengaluru, Karnataka
          Mar 24, 2024
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          Package not delivered. Package is untraceable

          I Had Ordered Products Worth Rs 3198 From ZOUK Bags On 15/03/2024. I Received Tracking ID The AWB No[protected]. The Courier Partner Was ECOM EXPRESS. My Package Had Reached My City On 18/03/2024. My Package Reached Ecom Express Warehouse On 18th March. After That I Didn't Get Any Further Updates On My Package. I Have Been Continously Contacting Ecom Express On This Issue. I Got A Reply From Ecom Express That My Package Has Been Untraceable...
          +2 photos
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          S
          Swetha vp
          Mar 21, 2024
          Mar 21, 2024
          This thread was updated on Mar 21, 2024
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          No item received

          I have ordred item from Kalyani jewellers (instagram page) on 9th march still not received the item
          I did online payment while booking again they asking for cod...
          +2 photos
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          sreelakshmivishnu
          Mar 19, 2024
          Apr 17, 2024
          This thread was updated on Apr 17, 2024
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          Product at delivery center but not delivering

          Address:Ecom express ,thodupuzha

          My customer's product at delivery center for more than 3 days..but they not delivering it..please deliver the product

          Customer name - jose
          Tracking id - [protected]...
          +1 photos
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          R
          rajharshit2003
          Mar 18, 2024
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          OFD lock not returning the product

          I have an order of xiaomi pad 6 and i want to cancel it. Xiaomi is asking the delivery agent to cancel it and delivery agent is asking xiaomi to cancel and I am the one who is suffering in between. What am i supposed to do, no one is listening to me...
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          D
          Dhanya.M.K
          from Thrissur, Kerala
          Mar 17, 2024
          Mar 17, 2024
          This thread was updated on Mar 17, 2024
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          Product under OFD,want my refund

          Address:Plot no172 Parvati M.G.Nagar Mainlane Punkunnam Thrissur

          DHANYA.M.K, 17/03/24
          I had placed an order13/03/24.It was processed and out for delivery on 16/03/24.But I want to cancel my order. So I refused to collect that order. Nyka customer service told me to get my refund after it has been checked in warehouse. When I try to contact delivery manager from the message of ecomexhe didn't answer the call. I then called delivery boy, but all in vain.Now OFD lock applied to the product and sitting...
          +1 photos
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          R
          Rashmi G S
          Mar 14, 2024
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Tracking no: 5848255735 closed without completing the return pick-up

          I had raised a return pick up via Meesho for Order ID[protected]_1 and Ecom Express failed to pick the order. I agree I missed the call from the delivery person and within 10mins I call him back and requested to pick the item back but he denied. He promised that someone from Ecom Express assigned to my area will pick it up again, . But to my surprise, I checked the tracking details on their site with no: [protected] and the ticket is closed.br...
          +3 photos
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          Yash0718
          Mar 13, 2024
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          Delaying of order

          My order is with ecom express for days and everyday they give a new date for delivery and keeps delaying it and I need that order as early as possible but there is no customer service or exact location of the company for myself to go there and collect it and I have already paid almost full amount for the order but still no response from them please help....
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