Ecom Express Complaints & Reviews

I have odered earpods from croma and it has been messaged to me that on 11april i will get my parcel and it has come to the nearest store and it has been showed that the parcel is out for delivery and i was waiting when the parcel will come at 16.40pm i got message that your parcel is undelivered at that time only i conatct to the phone number given below but it was showing that not reachable and i mailed also at company but no response has...

I have ordered a green aeropress and was supposed to receive that on 13 feb and now it’s been more than 7 days and the customer care of ecom express, there’s no one to receive any call or anything . Ecom Tracking Id - [protected]

Please look into the issue,

I am writing to express my concern regarding an issue with my recent order (Order Number:[protected] placed on Amazon. According to the tracking details provided by Ecom Express (AWB: [protected]), my package was marked as delivered on January 26, 2025. However, I have not received the package, and the expected delivery date was listed as January 28, 2025.
No Contact Details About Final Delivery Point (Its Ecom Express Razole),...

Respected site,
My AWB no is[protected]
And my order was shipped on 10JAN and i didn't receive any call or the shipment was not brought to my address and I just received a message that you are not available during the delivery please reschedule your delivery. I rescheduled the delivery but there isn't any update. So, I have dialed to the number in queries section and I have rescheduled my delivery but when I checked the tracking...

I order a product from flipkart, after one week i recieved message from Ecom express that product is out for delivery but when i call the delivery boy he told me sorry tommarow it will be delivered, but then i contact him again but not receive my call, After that i check my status it shows parcel RTO locked. I don't know why they do this thing even the distance was not too much. Kindly resolve my query Awb Number is [protected]...

My parcel has been showing 'out for delivery' since 23rd December. The delivery boy has been saying every day that he will deliver it the next day, but he didn't deliver it even by yesterday evening and now he is not picking up the phone. And today morning it is showing 'attempt restricted ofd lock'. Please resolve the issue. I need that parcel urgently."...

My Campus shoes have not been picked up since a month despite 6-7 return requests which I have put on shopsy app. Every time I put return request which gets approved and cancelled within few hours. Ecom Express sends me sms that it will be picked up today and within few minutes it gets cancelled from Ecom Express. I want urgent refund and pickup done....

My order shows out for delivery then failed delivery attempt and no attempt is made. On 7th December( sat) and 8th December (sun). I received this message on Sunday and on calling the number 10 times. The person with this number [protected] picked up and then rudely cut the call saying it’s Sunday and not to disturb him. When I asked for his name he cut the call abruptly. On Truecaller it’s shows Abdul Rahuf. He then switched off his phone altogether. And after turning it back on kept cutting the call. What kind of professionalism is this? If the delivery is not done on Sundays why is it showing attempted ? And why send a message to call certain number if the person has no interest in working.

Hi Team,

I am writing this message with regards to the delivery of my parcel. It has been over 7 days that the parcel has not been delivered to me. I contacted both meesho and ecomexpress multiple times for this parcel. This is not the way to provide service to the customer. Neither the delivery partner have tried contacting me neither they have visited my place. Whenever i try to contact the person for the delivery of my parcel, they block my number. This behaviour has caused a significant change in trust issues on ecom express.

I would request you please get my parcel delivered within next 24 hours. Orelse your team will be liable for the legal expenses and charges while filing the case with consumer court. I hope this is notification brings changes to your services and commitment.

Thanks & Regards
Aman Shaw
[protected].

I have been receiving daily messages stating that my product is out for delivery. However, by the end of each day, I am notified that the delivery has not been completed due to unspecified reasons and now the status is OFD lock (AWB No. [protected])

The primary issue appears to be that the delivery agent is not contacting me for delivery. Despite having the contact numbers of both the delivery agent and the DC manager of Ecom...

My package hasn't been delivered yet its been 7 days. Its delivery date was 28 Sep 2024. There was no call from delivery agent. Now it's 5 October 2024. But it is not delivered yet. I had called customer carein reality I got no call from their side. They are baggingand debagging my order in my city for a week. This is so pathetic for a company like ecom express
They're fraud and won't deliver your order
Even...

My Order is in the Ecom Express Delivery Center from september 16. Till now nobody from Ecom Express called or came to deliver it. After one week also in the Order Tracking Link it is showing that the order is still in the Delivery Center and OFD Lock is applied to the order. It is a Prepaid Order, so if you are not going to deliver it, please Cancel the Order and return it to the Supplier, so that I will get the Refund for the Order. If...

My order was out for delivery at 14 sep 2024 and till now undelivered and ofd lock applied delivery restricted deliver my product as soon as possible
Aw no =[protected]...

Courier was suposed to deliver health critical medicines yday - He didnt bother to come??

Today when he visited he deliberately did not deliver the shpt saying they have system issues due to which they can not get OTP - simply left off - my wife literally requested to take money and deliver - but this guy spoke rudly and said to us go and talk to tata 1mg, dont bother him and ran off - this is so poor and hurting way??

We want the delivery today - if something happen to patient we are going to suffer badly and this will get escslated to police and judiciary - help us!!

AWB No: [protected]
Package reached in destination city on 3rd September 2024. But it is not delivered yet. Why?

Customer care phone only gives recorded message that they will try to deliver the package in next 24 hours but it is not delivered yet.

We are the seller on Meesho and our products are picked and delivered to customer by Ecom Express, Firozabad. In the same manner the parcel returned by the customer are picked up from them and returned to us by Ecom.

But we noticed so many cases in which the parcel was marked as delivered but it was not actually delivered to us. They mentioned the reason in the POD that seller refused to accept the return, but we did not do so.

Our Panel Name - Shri Chintamani Traders

Dear team,

I had placed an order for a product to be shipped on 26th July 2024 with a vendor and in a couple of days I had received a confirmation from the vendor that the order/shipment with the AWB # was dispatched via Ecom Express. Upon regularly checking ECom Express' website to track the AWB, finally on 10th Aug 2024, the status was updated as 'Out for Delivery'. Subsequently, around 7:30 PM IST, I had received an SMS containing a 4 digit code from ECom Express that the shipment from SHIPZONE was arriving the same day. However, in less than a hour from the time the SMS was received, I received a Whatsapp message from Ecom Express business account that I had refused to take the delivery of the package. This was absolutely wrong as no one from Ecom Express had contacted me. In the SMS a mobile # was mentioned and I had tried calling that #. However, it's been 24 hours since then, no one had bothered to answer to my several calls nor they had returned my calls. There was another # from ECom Express from where I had received a call yesterday night, but when I picked the call up, it was disconnected. I trued calling that # but it was out of service each time I had called that number. Ecom Express's customer care # is never working. I had even sent an email to their email address with the details and the issue that had happened, however, no response was provided from their end yet.

Since, afternoon on 11th Aug, the status indicates "Attempt Restricted-OFD lock". I have no idea what this status mean and whether I will get the shipment anytime soon.

Please help me to get the shipment delivered to my address asap. Thank you.

I ordered a product on 28th june 2024. The order was out for delivery on 3rd aug but courier boy never ever called me and when I am trying to reach they never picked my call. The product was out for delivery again on 5th aug and again no one contact with me the again on 6th aug out for delivery but same no one contact with me and i am trying to call the never picked my call. I am also updating my address and number but nothing happening. And now OFD LOCK is applied on my product plz resolve my problem I need my product as soon as possible.

We have not received our two documents 1. AWB NO.[protected] AND[protected]

no body came to deliver the document and return with note undeliverd

OREDERED 0N 20TH JULY The INTIAL delivery date was 29TH JULY LATER 4TH AUG NOW 7TH AUG, but courier boy never ever called me and when i am trying to reach they never picked my call while i am tracking my product their always showing tomorrow will be deliver daily i am updating my address and my number but nothing happening plz improve your performance and someone is waiting for there product but your are always delaying my order and awb is [protected] today is showing ofd lock applied plz resolve my prob i need my product as soon as possible