[Resolved] DishTV — fraud during recharge and pack selection

Karan Singh Bhawra

from Srinagar, Jammu and Kashmir

Address:

Pathankot, Punjab, 145001

I had recharged my dishtv vc number [protected] for rs. 100/- on 09/03/2019 but dishtv had sent me a message of recharge date 06/03/2019 and switch off date 09/03/2019 which means for rs. 100/- dishtv had not given a single day validity. I had contacted their customer service via phone and email but they haven't given me proper response.
Email from them shows that we have received rs 100/- from you on 09/03/2019 and you switch off date is 09/03/2019. Their answer is much controversial as it could not be possible. But they are not giving me any response/solution/billing invoice after repeated requests. I had also requested to change my pack to my apna pack but they haven't given any response for that while their system showed that your request will be processed in 15 minutes. I am attaching the screenshots of their mail and system produced message with token number

+2 photos

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Apr 14, 2019

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2019

DishTV Customer Care's response Dear Karan,

We are sorry for the experience you had. Please share your registered mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Verified Support

Mar 13, 2019

DishTV Customer Care's response Dear Karan,

Hope you are doing good.

Thanks for sharing the details with us. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

Mar 13, 2019

Updated by Karan Singh Bhawra Moreover, it has been informed that Rs. 48.65 was utilised against pay
later charges (Connection was activated on pay later service from
18/08/2018 to 20/08/2018), Rs. 25 as a processing fee and rest of amount
utilized for subscription 08/03/2019 to 09/03/2019. As of now there is an
outstanding pending of Rs. 7.82 on your VC [protected].
The above quoted reply shows that dishtv is hiding his fraud behind the outstanding pending in my account which is totally wrong because I had never been requested for any such service . This statement is to Justify their fraud only .
The other question of showing recharge date 06/03/2019 is unsolved/impossible as nobody can go back into the past.
The reply by the dishtv is is another form of fraud to justify their mistakes and I totally reject that answer as nobody can visit through past.

Verified Support

Mar 14, 2019

DishTV Customer Care's response Dear Karan,

Hope you are doing good.

We have re-escalated your concern to our team. Request your patience in the interim.

Regards,
Online Team
DishTV

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Comments

Samir Shirwalkar

from Pune, Maharashtra

Sir,

Dish TV has added lot o[censored]nwanted services to my A/c.
Now ther are not reponding in any manner. I have sent them SMS, tried to call them, sent lot of missed call alerts to them. But they are not responding. Now My subscription is over. What shaii I do?

DishTV Customer Care's response, Mar 15, 2019

Verified Support

Dear Samir,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your concern with your VC number and registered mobile number at write2us@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

DishTV Customer Care's response, Mar 23, 2019

Verified Support

Dear Samir,

Information about your complaint is still awaited from you. Please contact us on write2us@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV

Atul Wayaphale

Dear sir,
My mobile number till not registered in my dish TV please register my mobile number is [protected] and my DISH TV vc no [protected]

DishTV Customer Care's response, Mar 15, 2019

Verified Support

Dear Atul,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on write2us@dishtv.in.

Regards,
Online Team
DishTV

DishTV Customer Care's response, Mar 15, 2019

Verified Support

Dear Atul,

As per our records, your VC is in de-active status from last 19 days. Kindly recharge your VC with a minimum of Rs 100 in order to update RMN on your VC.

Regards,
Online Team
DishTV