[Resolved] PayUMoney — merchant payment settlement | |||
I am sankar from mettupalayam, tamilnadu. i download the payu money app and registered my details. they verified my bank account . after that i create the payment link to send the customer for Rs.14000/-. at 17.05.2019 8.35am. customer open the link and paid successfully at 17.05.2019 8.43am. payu money assured transfer the amount to my bank account within 3 working days. but till date it was not transferred. I sent many mails to the company. they does not response it. they send auto response mail only. it does not contains any details. my transaction id:[protected]. s.sankar [protected]@gmail.com Was this information helpful? | |||
Jun 24, 2019 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. May 23, 2019 Updated by Sankar Mtp Now, They are called me and told customer doing transaction not successfully. but, the customer and me also denied this. i have evidence, the transaction was paid successfully. the evidence photos are attached here.s.sankar [protected] [protected]@gmail.com      Verified Support May 23, 2019 PayUMoney Customer Care's response Hey, Apologies for the trouble you had with our services. We'd like to inform you that our team is already assisting you via Ticket ID 05117612, kindly revert on the same in case of any further assistance and our team will get back to you. Regards, Team PayU | |||
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I am contacting them from last 3 weeks but they are not entertaining me.
Please help me.
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU