[Resolved] Max Life Insurance — fraud call - private personal details leak | |
Just like other these agents have been calling me for four years now everytime saying the following things: 1. They know my policy number and entire name 2. They will then say this is a service call from max life insurance. 3. Do you receive proper service from the agent (From whom you purchased your policy) 4. If i say 'yes' they disconnect the call. If i say 'no' then the following is said 5. They will say your there is a bonus that company has been declaring for so many years. I am calling you because your agent is claiming to be your relative and wants the bonus amount. Do you want to authorise. They will pressurize you saying that how come you let your agent claim so much amount. Didn't you read the policy properly before signing etc etc 6.. Obviously one would say 'no'. So did i. 7. Next they would say that they will forward the case to some department who will explain the steps to remove the agent code from your policy 8. Immediate next day you will receive another call from agency who will say that they have received your case saying that you do not approve agent claiming the amount. Is it true? If yes, then i would send your request to another team who will provide you the link and process to remove agent code 9. Within two days third call. This time they will explain the entire process. Note: for none of these conversations, will you receive an email or an sms detailing the complaint registration (1st clue) In my lifetime i haven't seen an agency working so fast and calling you for a complaint the very next day (2nd clue - desperation) Of course for the third caller, i used abusive language and asked her to prove she is genuine. On inquiring bank (Axis who forced me to buy the policy),, i came to know its a fraud call and it keeps happening. I have complaint against max for not protecting my policy details. The caller new my policy number, amount of premium i pay, my birthdate (Highly risky). Max is leaking my details to these fraud agencies. I have numbers and call recordings Was this information helpful? | |
Sep 28, 2019 Complaint marked as Resolved Max Life Insurance customer support has been notified about the posted complaint. Verified Support Aug 09, 2019 Max Life Insurance Customer Care's response Dear Sir, We apologise for the inconvenience you had to face. We request you to share with us your contact/policy number, and we shall get in touch with you to resolve this at the earliest. Regards, Team Max Life Insurance Verified Support Aug 26, 2019 Max Life Insurance Customer Care's response Dear Sir, We are unable to help you with your concern as we have not received your contact details. Do reach out to us in the future if we can assist you with anything. Regards, Team Max Life Insurance | |
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+91 11 2693 3610
Max House, 1 Dr. Jha Marg, Okhla, New Delhi, Delhi, India - 110020
Kindly help.
We request you to kindly mark an email on [email protected] having policy number in subject line. Do reach out if there's anything else we can help you with.
Regards, Team Max Life Insurance