[Resolved]  ABN-AMRO Bank — Personal Loan Problems

ABN-AMRO Bank Complaints - Personal Loan Problems

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ABN-AMRO Bank

mukesh kumar 24/9 old bungalow street chintadripet chennai 600002
Personal Loan Problems
Dear Sir,

I had applied for personal loan from ABN Amro Bank for 2.7 lacs. The promised rate of intereset at the signing of document was 18% per anum with a processing fee of 1%.
To my surprise the following charges were stated in my loan disbursal leter from the bank:

1. Rate of interest : 21.21 (this is increased without my consent and any prior notice).
2. Voucher fee : Rs. 3.1%(This is totally new entry and huge amount. I never asked for any voucher from the bank, nor the team leader Mr salim who was in contact with me during negotiation told me)
3. Joining fee : Rs. 7917 (Again a new entry without any prior intimation)&old loan settle charge 3715+995
4. Insurance premium charges : Rs. 11411(I had not asked for any loan insurance as I have adequate insurance cover already. I had told the bank executive not to put insurance).
5. Date of disbursebent : oct16 (I received the letter only on 19june)
I not want insurace
Now the worst part of it all, I am supposed to pay the first EMI on 1st nov 2008! It means even before I understand the terms and call bank for clarification before depositing the cheque.
That I have not been given 1 complete month for starting the EMI is totally unfair. All the above mentioned charges were added without prior notice and without my consent.

I tried to contact the company several times, but no one lifts the phone. On 19nov to 30th nov after a long try, I could get one executive on line but he refused to call Mr salim. I tried again, but she did not come herself and phone promising that she would call me back.
Even today I am waiting for him call but he never called me back. he used to call me several times in the day before loan disbursement, suddenly how can she become so busy? It is very difficult to get them on line, you have to call 10-15 time to get someone on line, and it is impossible to reach the person you were in contact to clarify and remind her of the original terms and conditions agreed upon by the bank. Can I approach any consumer forum to get justice? Please help me. I have not yet deposited the cheque.
please call me and sole my problum after ideposite my cheque
Loan account number: 9492923

Name: mukesh Kumar
Tel:[protected]mobile no [protected]

Dated: 22.10.2008
The Manager
ABN AMRO Bank
(Personal Loan Deptt.)
Barakhamba Road,
New Delhi – 110 001.

Subject: ‘Cancellation of Loan Care from my P.L.A/c No.9491683’
‘Customer Relationship No.1847990’

Dear Sir/Madam,

I’ Vishal Gupta S/o Sh. S.K.Gupta R/o 1/7054, Govind Marg, Shivaji Park, Shahdara, Delhi – 110 032, applied a Personal Loan for Rs.1, 25, 000/- (Rupees One Lac Twenty Five Thousand only).

Your representative Ms. POOJA (Mobile No.[protected]) committed me that my loan sanction for Rs.1.25 Lac on 18% P.A. (Reducing), E.M.I. for the same is Rs.3, 175/- P.M. for 5 Years. No Processing Fee and Insurance will be charged from your sanction loan amount, because Insurance is optional and waiver of processing fee also approved by our senior officers.

After that my loan is sanction for Rs.1, 65, 000/- (Rupees One Lac Sixty Five Thousand only), on Rate of Interest is 18.50% P.A. E.M.I. for the same is Rs.4, 235/- P.M. for 5 Years.

Rs.3, 606/- as Processing Fee etc. and Rs.9, 741/- as Insurance Premium Charges, total amount comes to Rs.13, 347/- (Rupees Thirteen Thousand Three Hundred & Forty Seven only) which is deduct from my loan amount, and balance amount is Rs.1, 51, 653/- sent me through D.D. No.295813 dated 30.09.2008 drawn on ABN-AMRO Bank.

After all the transactions, she said that I’m also misguide by my Senior Officers, then what can i do.

Kindly look into the matter personally and cancelled my Loan Care (Insurance Charges) against my loan and release a fresh D.D. for Rs.9, 741/- (Rupees Nine Thousand Seven Hundred & Forty One only), which is deduct from my Personal Loan amount.

If i've not received D.D. for the insurance reversal amount Rs.9741/- before 10th Dec.' 2008, i will stop all the further ECS against my personal loan payment.

Thanks with regards
Vishal Gupta
Mobile No.[protected]
E-mail ID: [protected]@rediffmail.com
Thanking You

i am closing personal loan ac/loan 9395794 pl sent security cheqe and noc