[Resolved]  Abn Amro — BLOCKED ADD ON CREDIT CARD USED

Respected sir,
I have the honour to state the following few lines for your kind consideration and sympathetic action.
I, Gagan Ahuja, state that I was the credit card holder of ABN AMRO bank, my credit card number is [protected] as well as an add on card in the name of my wife Bhawana Ahuja (add on card number [protected]). Due to some family dispute, I got blocked the said add on card, in September, 2007.
On 13/7/2008(Sunday), I got a call from one of your office in Noida that someone had made purchase, amounting Rs. 13639/-on yesterday, against the said add on card. (There are eleven entries of purchase made on the particular day i.e. 12/7/08). I got shocked to know about all these purchases made and told that person, how can it be possible that the add on card became active after its blockage. After this, the caller of the phone call said that any how I will check and call you latter, but there was no phone call from him after that.
After this I made a contact with the customer care of the bank on 13/7/08 at 1215hrs and told regarding the call received. Madam Mehak Bhatia was on the line and told that it cannot be possible as, as per our record, your Card has been already closed since long back and it is not possible for me to give you any more information, as there is problem in the server. In case if you require any information, please contact tomorrow morning only. Any how, I will again block your add on card now, to avoid its misuse. I requested to block my primary card also. (Kindly verify the same from the recorded conversation recorded by you)
Next day, on 14/7/08at 1255hrs, again I confirmed the same from the customer care. Mr. Pranjil Sharma was on the line and told that it is correct that as per our record your add on card was blocked long back by you and I am not getting, the date of blockage of add on card as it was blocked, more then six months back and any how just hold the line, I will check it again and after that he told your card has been closed on 30/9/2007 and as per the record seven entries of purchase made on 12/7/08 with me.
On the same day i.e. 14/7/2008, I filed the complaint with the Branch Manager of ABN_AMRO Bank. They told that they cannot do any thing as this bank is not dealing with the credit cards. We have received your complaint and sent an e-mail to the concerned department.
Next day on 15/7/08, I received a call from the Fraud ant Cell of the bank and told about that all facts to the person concerned and he told that he will give me, tomorrow morning, after collecting all the information’s, but I did not get any response from him.
Then I tried by best to contact the Nodal officer of the credit card cell, but failed. Then lastly, operator connected me to a senior executive, Shri Neeraj ji on 16/7/08, when I told him about all the above facts and requested him to verify the same from the records as well as from recorded conversation of the bank record. Then he asked me to give the ticket number for that, I told as non one gave me the ticket number and he told that it is not possible for me to find out, without the ticket number, whereas I gave him the correct day and time of the contact.
In vi ew of the above, I request your honour to kindly investigate the matter and necessary action may please be taken against the defauler.