[Resolved] Abn Amro — Serious Concern With ABN AMRO BANK (Credit Card Division)

[Resolved] Abn Amro — Serious Concern With ABN AMRO BANK (Credit Card Division)

V Vijay Kumar

Dear Concerned, It’s been around two months, my request haven't been resolved yet. You are requested to investigate the below mentioned points which are totally valid and need to be resolved on URGENT basis as delay in customer service doesn't give good impression of the bank to its customers. On 26th Aug'08, I had made a complaint to ABN AMRO BANK regarding the charges of Rs. 1307.34. This transition wasn't made by me and here I was failed to understand that why those charges were there in my billing statement. This goo[censored]p was reported to the customer service center through a call (Reference nos.[protected] & [protected]) and a hard copy was also sent through courier to the bank. Due to this pathetic customer service, I decided to cancel the credit card so i spoke to the customer care and made the cancellation call. Apart from that, another concern is a sums of 4000/- rupees which have been added to my account as a holiday package's charges. Actually few days back I got a sales call from ABN AMRO BANK for a holiday package but as I wasn't interested, I didn't even give any kind of confirmation to the sales call. Then, along with my card cancellation request I got to know that they have added Rs 4000/- in my account for the same holiday package which I never requested for. AS soon as I got to know the same mistake I made a call to the customer care (Request Ref.[protected]) and asked them to reverse the unnecessary charges. As you can understand, a sales call only is converted into the sale once the caller gets the confirmation from the customer side with clear communication. The Card cancellation request (Ref.:A23 /RTPO/ 29/09/2008 /[protected] was received by me today itself but it shows that I need to clear all the due to close my credit card. Please note that the same sales executive (Holiday package call) assured me that the sale won't be confirmed until unless the customer gives the card expiry date and the card number. As I was not interested in the same holiday package I didn't give any thing to him for the confirmation, then how can they charge for the same? As we all can understand that Rs. 4000/- is not a small amount, please help me to reversed tha same on URGENT basis. Please have your involvements to resolve the same issues with ABN AMRO BANK. Your kind consideration would be highly appreciated and would also be grateful. Many Thanks in Advance. Regards Vijay Kumar ABN AMRO CARD No. - [protected] Contact Number- [protected] Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Rajesh Bhasin

from Delhi, Delhi

Sir
I am Geeta Bhasin w/o Mr. Rajesh Kumar Bhasin from 669A/7, Govind puri, Kalkaji, New Delhi - 110019. My ABN AMRO BANK Gold credit card no. is [protected]. I have received your Account Summary statement for the month of 15.03.09 to 14.04.09 on date 16.04.09 with the three wrong & fraud transactions. First MMT MONEY SAVER FEE rupees 5000, second UPGRADE FEE DEBIT rupees 2500 & third is YESS FEE rupees 75. I have call your bank on same date to correct the wrong & fraud transactions. They have provide me the three compliant no. for the three wrong & fraud transactions. First compliant no.is [protected] for the MMT MONEY SAVER FEE, second is [protected] for the YES FEE & third is [protected] for the UPGRADE FEE DEBIT. After 15 days bank have call to me that only YESS FEE & UPGRADE FEE DEBIT will be canceled from your account & MMT MONEY SAVER FEE will not be canceled from your account. Your bank executive have told to me some vouchers will be send to your home address against the MMT MONEY SAVER FEE( 5000 rupees) without my permission. Your bank executive attitude is not positive. So i request to you plz. cancel my MMT MONEY SAVER FEE rupees 5000 & other two wrong transactions from my account immediately.I will not pay the single rupee to the bank for the above three wrong & fraud transactions. If bank will not be serious for this kind of wrong & fraud transactions, then i will go to consumer court against ABN AMRO BANK for this kind of fraud transactions . So i hope, you will be serious & take immediate action for the above three fraud transactions. No need for that kind of credit cards for the fraud transactions & mentally disturb to the customer.So cancel the credit card also. thanks

Rajesh Bhasin

from Delhi, Delhi

Yogesh Gupta

from Delhi, Delhi

ABN AMRO BANK Credit Card Division — Fraud Transactions

Dear Sir,

I am a Freedom Credit Card holder of ABN AMRO bank since 2005. On 13th December 2008, my card was forged by someone over the internet and made payments to different mobile service providers and same was confirmed by Bank's executive during the verification call at the same time. The card was used for full limits till that time but some transactions were declined by the bank, however transactions worth Rs 21399 were not reversed. I have paid all my outstanding as on statement date except the amount of fraud transaction. I have lodged the complaint in the bank about the same and received the new card along with few papers to complete the formalities for reversal of fraud transactions.

The required papers were sent to the bank two three times by fax and mail, but till date said transactions are not reversed by the bank, further in every statement late payment and interest is charged. I have called up many times but every time I was told that your transactions will reversed with in 60 days time period.

I am continuously receiving the calls from the bank's recovery division for the outstanding payment and every time I have to tell them the same thing. This is creating a status of defaulter on my name, which is not true…. in any case…

Now I have received an e-mail from ABN AMRO bank which is as follows;

"We refer to your dispute regarding the following transaction(s) debited to your card account:

We will like to clarify that the transactions conducted on your card are all internet transactions. They have been successfully done by using the CVV number that is available to the Card holder only. Hence the transactions are being deemed as valid transactions on your card account.

We regret that we will not be able to reverse the same and we request you to pay the said amount.

Please note that late fees are levied due to non payment of at least minimum amount due within payment due date. The finance charges are levied due to non payment of total outstanding within payment due date.

We regret that we will not be able to reverse the charges levied on your account.

We would like to inform you that total outstanding on your card account is Rs 30, 806.79 which is payable by you. The account is suspended due to non payment of the dues within the stipulated time.

Therefore, we would request you to clear your dues immediately to avoid any further charges and collection follow up."

I request you to please advice me on this matter.

Harmeet Singh

from Gurgaon, Haryana

ABN AMRO Bank — 3rd Request for Yes Fees

I am allredy give u 2 complaitn's for Reversal of YESS fess charges & i was allready explain your bank every thig & after 2nd mail your bank give me a mail on my id & say that u can take back these charges but till yet it will be added (Show) in my statement so i[censored] can't do any thing then tell me so i will go for legal process

Harmeet Singh
C/No. [protected]
Ph No: [protected]
[protected]
[protected]
E.Mail: [protected]@yahoo.com

sssssssssss

100% agree with Geeta, these stupid banks create disturbance in the already hectic life.

I faced the same issue from this bank.

I cancled all my 3 bank cards to be peacful my self,