[Resolved]  ABN AMRO Credit Card — OVER CHARGING

Say whether the mail is ok or not .

I am Praveen Kumar M holding abn amro credit card ([protected]). I had made a purchase of rs 13186.00 in the month of October and converted that into a six month emi. I made my first emi on 10th of dec ie 2354. Next month I made the same emi with my normal purchase and asked ur customer service executive to preclose my emi and they calculated the total amount as 11470 rupees and they asked me to send a mail to delhi office before putting the chq bcz once the letter has not been received and I deposited my cheque of rs.11470 on 09.01.2008. On 21.01.2008 I received from delhi branch saying I still need to pay a amount of rs.140 due to wrong calculation from our (customer service ) side. I called ur customer service executive and stated why should I have pay 140 for your miscalculation and asked to transfer to the concern manager. But they didn’t do so. Again on 25.01.08 they called and gave a new amount of 172 rs which is outstanding in my preclosing emi’s. I totally don’t know whether iam a ATM machine to give u money whenever u ask. For doing error from your side I have to bare the compensation amount. Do u people think that the customers are fool and stupid ,so we can charge whatever we want and customer will pay for it.

Are u running bank or doing some mafia activites of sucking human blood(money). We are earning money by our hardworker and paining ourselves. So each paise is very important to us and we have all the right to ask you.

But your customer service persons putting charges against us for their mistakes.

I hope this mail is being read by a person who has good soul and know the customers value.

Pls take necessary action against this complaint and reverse the charge which was stated in my account statement.

Hoping u will reverse the statement charges Iam not doing the payment which was told.