[Resolved]  ABN AMRO, Credit Card — Mental torture

I am a 66 year old senior citizen. the details of my complaint are mentioned in the open letter below:

Operations Manager
ABN Amro Bank
India

Dear Sir,

I am the account holder of credit card no.’s, 5425 0513 **** **** and 5425 0517 **** ****. This e-mail is with regard to the treatment meted out to me by your staff. Firstly, please have a look at the regularity and length of my payment record. I am a senior citizen, an old customer with a good track record. I have lost my job in the month of January 2008, I also had a severe personal loss of my savings of Rs. 15 lacs which were lent in good faith to a friend who is now untraceable. These circumstances have brought me to the ground. Since I have always had the good intention of honoring all my dues, I have reached a settlement with two banks and I have approached you with the same solution. Again, this is my good intention. I received a call from your Bank personnel on the 9th of May, a young man called Aman spoke to me shockingly rudely. I was appalled at his behaviour and I promptly lodged a complaint as any decent citizen would. My complaint was registered by a Mr. Rajat on May 10th, the Ref. no. for which is [protected]. Thereafter I received a call from a Noida number and the caller was very polite and confirmed the said complaint. They also informed me that suitable action was being taken and no further harassment will take place. Yet to my utter disappointment I received another rude and abusive call, the young man insisted he was from ABN Amro Bank and not a collection agency. Are you really employing such poorly qualified and rude people? He told me that he didn’t care if I was a PM or CM and no complaint can stop him, it was complete verbal assault. I was taken to the local doctor due to a rise in my blood pressure and I have a prescription that shows an increase in my medical dosage for heart and BP related conditions. If I succumb to this pressure, you will not receive any money, here I am trying to make a settlement while I am still alive and you are driving me to my grave. The phone number I received these calls from is 66183998. Today (15th May), after this nasty experience I called your customer care and spoke to Shiv, who registered yet another complaint under Ref. no.[protected]. I wish to settle in a peaceful manner. When have international banks resolved to such muscle wielding, it is shameful and seriously damaging to an institutions reputation and a customer’s health.
I hope this mail reaches an employee that has regard for their company, its values and its patrons. When I was doing fine, you wooed me with services, today I am in duress and you are treating me this way. I wish to inform you that if I receive any such calls again I will be forced to take legal action as well as approach ‘senior citizens commission’ and other human rights organizations and media to bring attention to my plight. They will address the issue of harassment, mental torture, verbal abuse and destruction of a person’s health. This can happen to anyone! Believe it or not after all this talk and suffering, I received yet another call at 10:50, 15th May from a Rohit, telephone number (Noida) 4237128 and he was worse than the so called Aman. Please stop playing these muscle games, be corporate like you are and approach me in the manner I deserve, that of a customer. For my safety, this letter is being forwarded to Sub Editor of a local daily and a senior consumer rights activist, who will get involved if no action is taken from your end. Please keep me apprised and confirm receipt of this mail.

Regards,

Rajendra Pratap