[Resolved]  access 125 — FOUL PLAY BY THE DEALER

Address:

South West Delhi, Delhi

From
Dr.R S Babra
Z-27, Kashmiri Colony,Najafgarh, Tele:[protected] dated:28 Aug 2011
New Delhi-110 043 email [protected]@yahoo.com

To
Sales/Service Manager
Messrs Suziki Motorcycles
New Delhi

(Sub: COMPLAINT SUSPECTED FOUL PLAY BY THE DEALER)
Chesis No. MB8CF4CAM98300838 Engine No.F[protected] Regn.No.DL 9S AB3042)

Dear Sir,

I have the honour to state the following for your kind consideration and prompt remedial action

I purchased Access 125 owing to its good reputation on 31 Dec 2009 from Dwarka Suzuki (Dealer Code:097108). I was soon disillusioned when the newly purchased vehicle started giving me a mileage of 25Kms/ltr. I frequently had to visit dealers workshop for tuning and only after about two months I could get some what satisfactory mileage. I even doubted that the dealer has palmed me off with some old vehicle or some parts replaced with old ones before the delivery because other make vehicles do give the mileage specified by the manufacturers, right from the start.

A few months ago the vehicle was left in dealer's workshop for an accidental claim due to damage occured during an accident. After about a week or so, I was handed over the vehicle back as "repaired" with damaged parts 'replaced' with new ones. When I drove the vehicle I found the steering handle was
misaligned and was shaky & unstable. I also found that the brakes were inadequate.

I took the vehicle to the workshop where it was attended for a short time and was told that the handle was aligned but front shockers required refilling of oil at an exhorbitant cost of Rs 400/- and required replacement of brake shoe.

I was shocked to hear about the re-filling of shocker as the maintenance manual does not state any such requirement and also I had noticed that enough margin existed for tightening the brake shoe when I had left my vehicle in dealer's workshop. I had no option but to comply with the workshop staff and go for replacement of brake shoe.

On my return journey from the workshop the brakes became again slippery on applying brakes a couple of times and I also found that the steering was still misaligned and vulnerable to accident.

Time and again I had to visit the workshop for the Steering handle and brakes but nothing improved .

Meanwhile I started doubting whether the brake shoes replaced were genuine or were they of some local made, substandard ones. This doubt prompted me to ask for the Company engineer's verdict. The condition of brakes till then were tightened to full extent.

Suzuki Company's Engineer Mr Gaurav Chehl arrived in the workshop on 20 July 2011.The engineer was told about the defects who took the vehicle for a trial along with some mechanic and said that the handle had been set right during trial, he also said that shockers needed refill after 8000 Kms.
I then requested him to see if the brake shoes replaced were the genuine ones.

The rear wheel was opened, and it was found that the Drum of the wheel had been completely worn out and needed replacement, the condition of the brake shoe appeared very old. Now the picture started becoming clear to me that some old Drum had been installed and so was the brake shoe. In order to
confirm the same I asked to open the front wheel. When the front wheel was opened, the comparision of both the front and the rear revealed that the rear Drum and brake did not belong to the vehicle having ridden about 16000Kms.

The Engineer did not agree for the replacement of Drum and brake shoe, as the Brake system, he said is not covered in the guarantee period. I pointed out to him the comparative condition of the front and rear Drums to which he said that the rear drum was very filthy because of muddy rain water etc. at this I again pointed out to him that both the front and rear Drums were subjected to identical conditions. I then told him that I would write the entire matter to the company.

The Engineer on sensing that I would bring the matter to the notice of the company he started discouraging me by saying that I should not write to the company as the letter would ultimately reach to him and no action would be taken but advised the dealer to replace the Drum without shoe. I insisted that the shoe also should be replaced at dealer's cost, as it was not done when dealer was paid to do so.

The Engineer apparently was more supportive towards the dealer for the reasons best known to him. This painted a very bad picture of him. Though he happens to be on the pay roll of Suzuki and not dealer's, he appeared otherwise.

In view of the above I request you to depute a team of engineers to investigate the FACT AS TO HOW THE BRAKE DRUM AND NEWLY REPLACED BRAKE SHOE WOULD GET WORN OUT WITHIN LESS THAN 1000 KMS DRIVE. I also request you to get my vehicle re-examined for all other parts too including engine/gearbox parts so as to ensure that there has been no foul play by the dealer.

I finally request that the Steering, replacement of brake drum along with brake shoe may please be got carried out at the dealer's cost, as I have already paid the dealer and this may please be gpt done before any accident takes place as the vehicle is likely to meet accident owing to its handle and without the rear brake. It may please also be ascertained that all engine/gear box parts are not tampered with, such that at the end of two years ie at the end of guarantee period my vehicle is subjected to not beyond the normal wear and tear.

Thanking you,

Yours faithfully
Dr R S Babra