[Resolved]  access 125 — Bad Service

Address:Pune, Maharashtra

Its been 40 days i have taken the delivery of my bike from MATRIX MOTORS PVT LTD(SWARGATE SUZUKI).
I have visited their SERVICE station 12 times for battery problem which is not yet solved.
The mechanics and manager are not at all co operating in this matter and do not know the definition of SERVICE.
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Aug 14, 2020
Complaint marked as Resolved 
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access 125 — not delivering as per promise

i would like to bring to your notice that inspite of my regular follow and promised by advaith automation pvt ltd - BANGALORE SOUTH and the time of booking for the deliver of acess vehicle till today they have not delivered vehciled where as my friend who booked vehicle in same period has been deliverd

BOOKING REF NO 5286 DT 26-02-08 AMT 1000/-

Further i would like to bring to your notice that they are degrading the brand image of suzuki and person without booking enjoying the ride by paying premuim to the person incharge and puttting has into hardship inspite of booking and waiting for long period hope that keep your japanese standards and look into the matter imm and respond
this sis to bring to your attension that i ahve booked a Access 125 on 26-09-08 STANDARD MOTORS, COIMBATORE til now i have not recEived, they told me that vehicle will be delievered on 19-10-08 and keep saying s its coming coming now it has passed 2 months and i have taken personal loan and paid the full amount, now i have paid interest to the bank without using the vehicle. i never expect this from the company. They should have told me while booking that the vehicle will be delievered after 2 month etc, so that i would have arranged the loan accordingly. This will spoil the delares name in the market and Suzuki will too and people will switch over to some other vehile though your vehicle performance is good.

access 125 — DAMAGED TYRE

I PURCHASED AN ACCESS 125 FROM THE SUZUKI ON 31JANUARY 2009. NOW I FOUND THAT THE REAR TYRE IS HAVING A BIG CUT ON ITS SIDE. I COMPLAINED TO THE DEALER AT KANNUR. BUT THEY SAID IT IS NOT UNDER THEIR RESPONSIBILITY. THE TYRE WAS FROM MRF AND IT OUGHT TO BE A SUPPLIER FOR ACCESS. KINDLY DO SOMTHING TO GET IT REPLACED. THE TOTAL KILOMETER RUN BY MY VEHICLE IS 5238.
MANOJ A

access 125 — delay in delivering the above mentioned product

Respected sir,
Recently i had been to a Dealer of Suzuki M/S AKSHAY AUTOMOBILES PVT. LTD 1&2,william compound, 33 marve road,mith chowke Malad(west) mumbai 400064 Sub maharashtra, booked an access 125 (Red). At the time of booking they have imposed me no. of mandatory conditions like full accessory of Rs. 3500, Teflon coating, insurance etc. from dealer, only also he said that if i pay the whole amount including the full charges for the accessories he will deliver the vehical(access 125 scooter red colour) within 15 days with vehical registration and also he confirmed the availability of red coloured vehicle in his godown i want to put this in the management notice that inspit of me fulfilling all the condition the dealer has delayed the delivery of my vehical and since i have opted for loan for the said vehical i am paying interest to the organisation.so that means i m not recevied the scootor so far but i m paying the interest and the principle amount. , isn't it a secondary way of black marketing, can the Suzuki management take a notice of it so that a customer like me who like to own a Suzuki vehicle should not go for some other alternative.I'll be so greatful i[censored] immediately take some action.
we had booked the vehical on 19th feb 2010 and as per commitment the dealer was suppose to deliver the vehical 15 days after from the date of booking.bt now he is not abiding
as per his commitment and delaying for the same.thanking you


yours faithfully
Mr Anil Sawant
M number [protected]
e mail address- [protected]@gmail.com
They used bad words to costumer.

Please check link
http://www.suzukimotorcycle.co.in/customer_feedback.aspx

This is a cunsumer Feedback form.
Just Fill up a form and you get a call from (HEAD OFFICE GURGAON).

Thanks,
Vedant Goel

access 125 — Delivery is delayed

Hi,

I booked the Access 125 in Aryan Auto Agencies in Bangalore, while booking they told that it will be delivered in 60-80 days. Even the full amount was paid, still they are not in a position to deliver the vehicle.

The showroom people are not able to give any date as when they can deliver the vehicle.
Still i am getting the same answer 3rd time as as in another one week we will deliver.

Please don't go and book this vechicle as you are not sure when you will get this vechicle.

Thanks,
Sekaran

access 125 — not working well instead of regular service

hi this dr rajesh panchal had taken my new bike in feb 2010 instead of my regular services since feb 2011 its givin trouble i.m doing my service frm malad akshay service centre i did my last service in Augest 2011 bt since thn my both wheels jam i'v hav drag bike its engine is fast, bike give average of 25km/litre. I inform service centre regardin same they did somethi bt stil no improvement. I request u to either replace my Bike or do Needful

access 125 — very long period after booking

sir i have book my acess in September in ahmedabad.sir i have complain against very long waiting time after booking. till date i have not receive my vehicle i already many time contact direct company site but not any response for my complain.and company dealer want to extra money for deliver our vehicle .
many dealers are in ahmedabad but they all are different price and different accessories.

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