[Resolved]  Against Loop Mobile — False Promises by Loop Mobile Officials about discontinuing unsolicited/unwanted advertising SMS's and voice calls

Dear Sir/ Madam

This is to bring to your notice that I have been using BPL Mobile (Cell No.: [protected]) for almost eight years. I complained to the BPL Mobile Gallery in Lokhanwala, Andheri(W) about not sending me unsolicited, unwanted SMS's and voice calls. This complained was filed on March 25, 2009. They told me that NDNC and DND will be activated on my cell phone number but not immediately.( I wonder why it takes so long. I think it's a delaying tactics on the company's part.) I was told that I will have to suffer those umpteen TM, TA, LM and many other SMS's and several voice calls trying to sell caller tunes and Mantras and stock investment tips and god knows what all for two more months. As the Effective Date for my NDNC and DND activation was given as May 9, 2009.

Much to my harassment it's well past May 9, 2009. But nothing has been done by the Loop Mobile people. The staff at the Lokhandwala Gallery in Andheri(W) refuses to give the contact numbers of the concerned authorities. They do not have any grievance hearing person appointed at the gallery. You have to go and spend hours at the gallery. They make you wait and wait and then give contrdictory answers to your questions. Some of the staff say that these SMS's and voice calls will never stop. Some say that every time you get these messages and calls you are expected to come to the gallery and give them the details of these messages and calls. They promise to stop further SMS's and calls from these particular numbers but these are false promises.

After much argument and isistence I was given a cell number which is [protected]. I was told by a staff that this number belongs to Ms. Esther who happens to be the Zonal Manager for this area for Loop Mobile. I spoke to her a couple of times. All she offered was false promises and assurances but the nuisance continued. And now if I try to call her she does not even have the decency to pick up the phone and talk to a subscriber who has been their customer for almost eight years.

I want you to please intervene the matter now. These mobile phone service providers have been taking their subscribers for granted. They are invading subscribers' cell phones( which is their private space) with so many unwanted advertisements. It is obvious that Loop Mobile is making a lot of money from these advertisers for allowing them to use their network. Loop Mobile is not bothered if the end user i.e. the subscriber is being bombarded with so many SMS's and voice calls at any or all time.

Their NDNC and DND services are a sham. The staff is clueless about the existence of a grievance cell at Loop Mobile.

I hope you will take up the matter with Loop Mobile people and haul them up for harassing me and many other subscriber like me.

Our cell phones are our private space. The service provider has no right to invade it with their revenue making exercises.

I request you to please stop this racket as early as possible.

Thanking you and hoping you will help. Not just me but hundreds and thousands of subscribers.

Yours faithfully

Sandeep Shrivastava
D 1104 Dheeraj Residency
Opp Oshiwara Bus Depot
Oshiwara Maalad Link Road
Goregaon (W)
Mumbai 400104
Conttact : [protected]
Email : [protected]@rediffmail.com