[Resolved] Air Asia — Air Asia Poor Service
Hello, everyone! I was so angry and have no place to shout my angryness !!!
I have an urgent business meeting thus I would like to change my flight ealier back to KL.
I was trying to change my flight schedule through their oficial website (www.airasia.com.my). Due to the sloe internet connection in town (it's not a big city), some connection error occurred thus I submit and rerfill the information few times. Anyhow, after certain try, the record LOCKED !!! I call the service centre to ask for solutions BUT there are no ppl picking up the phone, I was holding the line for 20 minutest for each calls. After perhaps 1 hour, finally someone picking up the phone, I ask for solutions, they come back with the ans :"Sorry madam, once the record LOCKED, its LOCKED, you're NOT able to change anything online ANYMORE, you have to change at the airport counter/sales office/via phone, BUT we'll charge the prices HIGHER!!!
OMG, I was like...shocked and nothing to say coz I explained to him that today is SATURDAY, the nearest sales office are closed and the airport are REALLY far far away. Can he just help me unlocked so I can settle all this at home (at very efficient, reasonable and convenience way). He replied that :" sorry madam, We're unable to UNLOCKED it, either you pay higher price to change the schedule or stick with the purchased date."
I am so angry so I send lots of complaint letter to air asia online, HOWEVER, there're NO response at all. Obviously, they didn't treat the passangers well. Air Asia with Good Service, NO WAY !!!
Complaint marked as Resolved Aug 14, 2020
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