[Resolved] Air Asia — FRAUD: Money not being refunded | |
Hi, My booking ID is EYJETN and I was to fly on 25 April 2011. Now, I've got a mail from AIR ASIA stating that the fligh timings have been changed. I am sorry but these new timings don't suit me and I want to cancel this ticket but these buggers are not listening me to and its been over 10 days I am daily dropping mails and calling these guys but all in vain. Some day they tell me that this will be refunded, some day I hear that this will be given to you as a coupon which you can use later, and NOW THEY ARE SAYING WE CAN'T CANCEL IT. Can you please help me here? Warm Regards, Sahil Chopra Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
cheating by airasia- after issuing tickets they cancel flight
For sake of clarity kindly confirm if the following pnr numbers
I6CIJZ, LB32YN and AD9L6B
are subject matter of a valid contract as set out in your terms as 3.1.
kindly clarify whether 5.3 is applicable when customer cancels booking or vendor cancels flights unilaterally after entering into a contract
and the meaning of route as set out should normally be that
"Route" means the flight from the airport at the point of origin to the airport at
the point of destination.
in the case of flights in the said pnr numbers
I6CIJZ, LB32YN and AD9L6B
please explain clearly
about the
circumstances beyond your control or for reasons of safety
or commercial reasons that have prompted you to unilaterally violate the contract unilaterally
what are your obligations in case you fail to
carry the stranded passengers
at the earliest opportunity on another of your scheduled services on which space is available
what other remedies are available to innocent passengers in case they are unwilling to accept to
travel at another time,
or retain the value of their fare in a credit account for your future travel ?
For sake of clarity kindly confirm if the following pnr numbers
I6CIJZ, LB32YN and AD9L6B
are subject matter of a valid contract as set out in your terms as 3.1.
kindly clarify whether 5.3 is applicable when customer cancels booking or vendor cancels flights unilaterally after entering into a contract
and the meaning of route as set out should normally be that
"Route" means the flight from the airport at the point of origin to the airport at
the point of destination.
in the case of flights in the said pnr numbers
I6CIJZ, LB32YN and AD9L6B
please explain clearly
about the
circumstances beyond your control or for reasons of safety
or commercial reasons that have prompted you to unilaterally violate the contract unilaterally
what are your obligations in case you fail to
carry the stranded passengers
at the earliest opportunity on another of your scheduled services on which space is available
what other remedies are available to innocent passengers in case they are unwilling to accept to
travel at another time,
or retain the value of their fare in a credit account for your future travel ?
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
7%
Complaints
689
Pending
0
Resolved
48
View all 689 Air Asia reviews & complaints
+91 80 3300 8000
#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India - 560025
View all Air Asia contact information
AIRASIA — cheating money
i had booked a ticket for malaisia through online on 16.02.11.in first attempt i was tried to pay the ticket amount via my indian overseas bank debit card.my bookinf was unsuccessful and the error message was appeared.thereafter i was tried to pay the amount through credit card and my booking was completed.But unfortunately for very same passenger and for very same date two tickets have been booked because of an error committed by airashia.the booking nos is 1.BCWYTH,2.DC9WSX.there after i received a mail regarding duplicate booking and i had replied immediately to conforming the duplicate booking and i requested to cancel the duplicate booking and refund of money.but unfortunately no response from airshia.till date they a are not refund my money wantonly.