[Resolved] Air Asia — Denial for boarding the flight

abhishekabrol

from Darwha, Maharashtra

Address:

Mumbai City, Maharashtra

We had booked the ticket for mum -kul; kul-bali; bali-kul;kul-mum for 2 persons on 25th November'10 and return was on 5th December'10. The check in counter at the airport denied the boarding because they were asking for malaysian transit visa, as the company did not inform us in advance about the same there was no update made to us not at the time of booking also as we booked it 6 months ago, they took the amount 0f Rs. 55,000.00/- and cheating us for the same.

please do the need full at the earliest.

Abhishek Abrol

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related Air Asia reviews

View all 689 Air Asia Reviews

Comments

hdhindsa11

Same thing happened with me. My sister was not allowed to board from Delhi because she did not have transit visa to Malaysia. She had only hand bag. There is a transit route to departure hall. Also air asia web infroamtion says that you can check in at departure hall. I lost her ticket and she could not attend the function at my place. On the other hand, my dad with Indian passport was allowed to use the transit route to departure hall on his way back from Brunei to India. He also had only hand bag. I strongly believe this is due to lack staff training on the part of Air Asia. Air Asia should not only Pay the money back but also should compensate for the inconvenience they have created to us.

I am still waiting for reply to my complaint.

Prof. Dr. Dhindsa, H.S.