Aircel Complaints & Reviews

sir,
i am your old customer. my no is [protected].but it was deactivated on 21st February2013.
on 28th February i paid old balance 668/-rupees and activation charge 300/- rupees westmambalam aircel city office. till now my no has not activated.i am running post to pillar for activation.but the result is zero.your they are threatening me .can u help me activate this no.

thanking you
Rasmi Ranjan Mohapatra

Aircel is a cheat company,
My no. [protected] has recharged with Rs 22 roaming free voucher for 30 days on 13-feb-2013, but it stops working and incoming calls last week without any notice and also it has shows the left balance in it but no incoming & outgoing even i recharged it with rs 200 as per company rule 2 months ago. then why it says the number you called doesn't exist. Just start my number as by now.

I am using aircel internet plan of rs301 which gives unlimited data with no speed capping but aircel has capped my speed to 5kb/s. I have activated this plan because in this plan there is no speed capping and speed capping is only in plan 14 and 98....
I want justice.even they have marked on their official website that in plan 14 speed will be capped after 250mb and in rs 98 plan speed will be capped after 2gb but in other plan there will be no speed capping.
now low speed is frustrating. also in local stores there is a banner on which its written that speed capping is only in 14 and 98 rs plan.
please help me.

mobile no [protected].
mail [protected]@gmail.com

i'm a aircel user n my sim's been blocked bby mistake yesterday evening and its asking for puk no. so i need my correct puk no. please!! my no. is [protected] and sim no. is[protected].
please send my puk code no. to [protected]@gmail.com or to [protected]
please help me..its urgent!!

i bought AIRCEL 3G dongle few days back for Rs.1500 and done FRC Rs277 but after consuming 1GB data now unable to open any internet page.
it is getting connect through modem but page not opening, download speed is showing 0.

i want to return this dongle to AIRCEL and wants my money back.
NO-[protected]

I had purchased a post paid connection of Aircel pocket internet and have been using their service for the last 6 months. according to my plan 198 I was supposed to get a download speed of 3.1 Mbps for 1 GB and thereafter i was supposed to get a speed of 128 kbps. After 1 GB of download I am getting a speed of 25 kbps and I am not able to log on to most of the sites including Facebook and certain blogging sites. Even the Google page takes ages to load. I tried to call the company's help line at 198 from a registered Aircel account but no one would respond. The IVR would put me on long hold (duration ranging from 30 to 40 minutes) and then automatically disconnect. I tried to call several times but with same results. I need help to so that action can be taken against the erring company. The company promised 3.1 Mbps of speed but I never got more than 1.8 Mbps of speed. The norm the world over is the customer is guranteed a speed of 75% of which is promised. My post paid connection number is [protected].

i am not able to connect to 3g network from around 15 days because once i have deactivated my 3g by smsing stop 3g to 121 and after that when i am sending start 3g to 121 then reply is coming that your previous request is in process.this requst cannot be processed.i have talked to the customer care but they are not solving my problem. please help me.

AIRCEL discontinued their network coverage in my city on 4th Jan, 2013. The network provider hasn't informed anything about the network coverage. I have ported my number [protected] into another network. I have requested AIRCEL for the remaining talk time in my account through e-mail. They told that they will refund my amount as soon as possible but there isn't any refund of amount for me up to now. I lost 117 rupees talk time, 680 sms and 78 AIRCEL-AIRCEL minutes in my account.

[protected] air cel preapid#, they have deducted rs25/- un-ncessarily, when we try to contact customer services, they dis-connect the line, pl help me to get credited my money. santosh j gupta

Sir,
We have given a complaint about aircel no. [protected]. as per your request, I am giving my mobile no.is [protected].Please call us urgently.
Thank you.

I am getting disturb too much from a unknown Aircel number. I don't know who doing this. he is a male and disturb me by saying slang word in sms. i am feeling too much disturb in my studies. The aircel mobile number is [protected]. So sir please help me. I am begging you. Thank you.

Hello Aircel,

(I think this kind of complaint to you has become a regular TEMPLATE in my mailing list).

I am Deepak bearing Aircel prepaid mobile number ([protected]). I am very much annoyed with Aircel services.

ISSUE: Last Sunday (24, Feb, 2013), I was charged Rs 30/- for some 'IPLAY' contest even though I did not select or even I did not get info regarding that subscription. Immediately I spoke to customer care and asked to deactivate and refund the deducted amount; also informed that I had similar kind o[censored]nnecessary subscriptions again and again.

RESPONSE: The customer care rep assured deactivation and refund in 48 hours time.

ISSUE: I got deactivated message, but no refund even after 72 hours. When I called back customer care about the reason, I was really so surprised that they gave response like "You cannot get refund because you requested to just deactivate, so there will NOT BE ANY REFUND". They are putting me hold or just disconnecting without valid response and when I kept on calling again, they say "Do you have any proof that you requested for refund?"

Do you think is this customer care? If at all you need proof, check the call records or logs you have. You ask customer to show proof! So next time when ever I want to speak to you, should I get ready with a call recorder and should I call from a near by police station to show you evidence?

Why do you make automatic subscriptions and why again want to make customer himself reason for all these kind of nonsense? I have not subscribed wantedly or by mistake. It is definitely technical problem from your side. Rs 30 or Rs 1 is not a matter, but unnecessary service subscriptions is unbearable.

Kindly resolve this issue and refund my amount Rs 30/- and show your so called CARE for your customer. Otherwise, I would file a complaint to consumer court and definitely would proceed legally to any far extent.

Get back to me at the earliest before I get another subscription without my choice. I am fearing to recharge my mobile with higher amounts because the balance may cut off all of a sudden with these shocking messages!!!

Customer care reps are really bad at handling customers.

I loved and using Aircel from past 8 years (was at Chennai and now at Hyderabad) and I really like to stick with forever. I never thought to port to some other network even though I do not get proper signal in my native place. But now I started HATING you AIRCEL....!!!

I UNDERSTAND THAT MISTAKES HAPPEN, BUT SAME MISTAKE AGAIN AND AGAIN IS BAD!

Please respond to me immediately and refund, or else simply let me know so that I can switch to some other network.

I vikas minocha I am using the aircel mobile number [protected] for last 18months and company blocked my services without any prior notice due to which we faced lots of froblems like banking,businness,and financial my no contains more than 1300rs in main account we register complaint on aircel customer care but not getting any response from their side due to which I am facing lots of problem please solve my problem as soon as possible I shall be very thankful to you.

Thanks&regards,
Vikas minocha
557/25 Patel nagar rohtak
[protected]
[protected]@gmail.com
[protected]@yahoo.com

I subscribed for aircel 3G internet packs for a day (Rs.8) for 3 days (Rs.17) and for a week (Rs.37). Now it is getting auto renewed. I wanted 3G internet only for few days and hence i subscribed for it. Now if I try to deactivate autorenewal I couldn't do it. I tried calling 121 but the customer care executive does not speak. Now it had deducted all my balance and I couldn't recharge. The service to customers is poor. Now I regret for choosing Aircel.

Sir
I have given a complaint about phone no. [protected] from Aircel, karnataka circle. Please take it seriously and send me the details of this phone no owner, Please. Thank you

Sir,
the no. [protected] is called me on landline and was talking very very bad about my very loyal husband.I am mentally very disturbed by this call. so please take immediate action for this phone owner. this no. is from Aircel and located in karnataka circle.
Please please take very strong action.

I bought a new modem named: "aircel pocket internet SUPER PRO 3G upto 7.2mbps"
It's: HUAWEI 3G HSPA Data Card.
model: E303s
IMEI: [protected].

What the aircel shop dealer said about the offer is: you get 2GB of 3G internet on every month upto 3 months.
he sold the modem including new aircel sim connection about 1777 rs.
and said *122*122# to know about the 3G balance.

My date of purchase: 24 Feb with new Aircel sim connection also.
on 25 feb: i connected the modem to my laptop.
then i got a message like RS.177 recharge success.
and i dialed *122*122#.
what i got the message is:
Receive:Your number does not have any High Speed Data Quota attached. Recharge now with 3G PI Smart to get High Speed 3G Data, dial *122*3000# for plan details.

i just ignored
and firstly i connected to the internet, it's connected successfully and
I saw it's HSPA upto 1.5mbps aroung 30 minutes.

then in next day also i used to check the bal by using the above number, same msg i got!
and i ignored, and connected to the internet but this time it's connected in CDMA mode! speed is upto 30 kbps only.
nearly i used the internet lesserthan 500 mb data.

finally decided to call customer care, i'm explaining all this!
what those guys are telling is: sir your sim is activated with 277 /- (not 177 /-).
sir your 3G bal 2GB is finished.
now you are using 2G unlimited internet its speed is upto 30 kbps only!
that's why you are getting that message!!
there's another number sir it's *126*4#.
when i dialed that number i got:
3G Data:256000 EXP:09/03/2013
For More details Dial *133#

for this what those customer care guys are told is : sir you have 256 mb data that's usable in only mobile devise!

what the [censored] is this?
i used lesser than even 200 mb data!
where did i get cheated?
what the f##k with this WCDMA 30 kbps speed? ha..?
how dare to cheat customers?

I had bought an iPhone 3gs plan from Aircel, which offered a SIM with 6 months advanced rental plan. The advanced rental was to expire on 27th Jan 2013. I called Aircel multiple times before 27th Jan stating that I do not wish to continue on Aircel SIM and that it should be deactivated from 27th Jan onwards. In Dec 2012 the aircel representative told me that my SIM will automatically be deactivated post 27th Jan, but never the less I even called on 28th Jan 2013, requesting again for cancellation. Then the AIRCEL representative told me that i should pay my due and the SIM can be deactivated accordingly. I specifically told him that I do not wish to further use the SIM hence no further monthly rental should be levied. I removed the SIM from my phone and havent used it eversince. I paid my dues for Dec roaming charges but even till date despite multiple calls to AIRCEL, they have not deactivated my SIM and are claiming monthly rental to be paid by me post 27th Jan 2013.

AIRCEL SIM : [protected].

I wish to log a consumer court case for harrasing me and not taking the cancellation request instead fleesing the customer for rental charges.

My name is manish kumar i am using aircel since 2009 but on 12th feb 2013 a spoke to your customer service officer and he did not try to resolve my problem that time and disconnect my phone after say that system not working after 30 min i got massage caller tune activated on my phone which i never want to do after that i try to talk service team but all the time they replied same thing after 2 or 3 days a officer said i can discontinuous this service but can not reverse this money this is my money if i never put a request to get this service so how can company do that after that i have done so many mail to your nodal officer and service team but no one try to talk to me it is really bad to create hassle for customer.
Please help me out i hope after put a compliant here i will get solution.

Manish

[protected]

Dear CC Specialist

I am using Aircel cellular service from long time the complaint is about the irritating recorded ads when ever we call some one each and every time we they will waist our pricious time, In emergency we want to call someone the desired person's mobile does't ring untill we completely listen to their stupid
even if we are registered in DND list they force us to listen it now I don't know how to solve this problem.