[Resolved]  Aircel — customer service

i wants to complain against aircel cust care.
i have called them more than 100 times to deactivate my services but all in vain.
-> they keep on deducting my balance
-> i asked for refund and they are not giving me refund as well.

Dear Customer,

We regret the inconvenience caused to you. Please share with us your 10 digit Aircel number with an alternate contact number for us to be able to get in touch with you at [protected]@aircel.co.in.We shall get back to you with assistance on the same.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team

Dear Sir/Madam,

I am Solaiappan using Aircel number ([protected]) for past 7 years. I have given the request to activate the International Roaming will all the documents on[protected] in Tambaram Aircel cell city. They said it will activate with in 72 hours, I informed them that i am leaving on[protected] to Bangladesh, so i have request them to activate before[protected] evening and they also agreed. When i reached Bangladesh on 8th evening service is not activated and i am unable to contact the person who came to pick up.

I have straggled for about 2 hour in airport and i have find the person.I have called them from hotel and informed about activation, the said they will activate with in 2 hours, but not activated. Then i have waited for hole day and next morning[protected] i have checked still not activated. I have they called 4, 5 times for Bangladesh and they have finally activated at night 10 o'clock.

Please take a necessary action on them to avoid such a problem at-least for other customer.

Regards

Solai.

Hi once a sales executive came to our office for sale of Aircel Postpaid & prepaid sim cards, i also purchased a prepaid sim card and he took photos on spot and charged Rs.50 for photos, next he asked me to pay him 40 rs. on account of FRC which i did, for 3 weeks my no. wasnt working, then i called him several times and then my number got activated.
i noticed he had not done any FRC on my no. which i had to do myself, and next he gave me a defective sim card which i had to change with pains on aircel center. for which they again charged me Rs.50..
i had trouble activating 3g on it.
yesterday i did 693 recharge from online and payment got dedeucted by 3g wasnt recharged.. i tried to call customer care of aircel which is the worst in the history of any cell phone providers...
they gave no response.. all i could hear was " sir, ur money cant be refunded and ur recharge is unsuccessful." i told them to transfer my call to their senior on which they have black listed me and i am unable to call customer care now. in my area 3g is served by aircel but its like 2g on bsnl.. irritatingly slow

now i went to a recharge shop and i did 997 10 gb recharge which gets disconnected after every two mins..
i am using aaircel sim [protected] in my micromax dongle.. and my alternate no. is [protected]..
i have tried calling customer care but i am barred from customer care.. . i have used airtel for 2 years in jammu and kashmir in the same dongle...and no one compares to its service.
my feed back for aircel is a thrid rate company where they employ dunce people with 0 IQ and an intelligence level of a 2nd grade student..
even while posting this complaint i had to reconnect 6 times..
my suggestion to a common man is to go for anything other than aircel.. worst worst worst