[Resolved]  Aircel — NO SERVICE

Address:Andhra Pradesh

HI .

i did mobile number portability from vodafone to AIRCEL.. as usuall i got date and time of activation (25 aug 11pm). once my sim is activated i need to send an SMS "AIRCEL " to 121, to get portability benefits. i am sending since 2 days but "message fail" error. i called aircel customer service, they said, the broblem will be solved in 2 hrs, till date it is not solved. i cannot receive call cant topup my mobile cant send SMS.

please help ..tired of calling them(aircel)

cheers
Sridhar
[protected]
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

I applied for MNP from Vodafone to Aircel on 15th feb-2011 and on 22nd feb i got a message that my number-[protected] will be activated on 22nd feb 10 pm. more than 24 hours have passed and my number has yet not been activated. whenever i am trying to contact their customer care i am getting a reply to contact some other number. on few rare occasions when someone did talk, he just gave me a timeline of 24 hrs. at one occasion i was kept on hold for more than 7 minutes and after that their customer care executive hung up on me. being in IT industry my mobile is the second most important tool after my laptop for me. in this last 24 hrs i have missed client calls of immense importance. i tried to mail to their authorities but got nothing in reply. i am totally frustrated. they are still saying that it will take still more 24 hrs. i dont know what is their point of reference. moreover i have wasted more than 100 bucks just to contact theis customer care. i want something to be done ASAP.
stay with Voda, aircel sucks
Aircel New Connection purchased on 5th Jan through GLOBEL VENTURES till date not activated and the monthly bill sent to my place.After trying to contact customer care more then 50 times no reply.All the documents were submitted at the time of perchase,even the physical verification done on7th Jan.The contact numbers given on the receipt of GLOBEL VENTURES reply this number does not exist.I suggest the concerned AIRCEL officers should be given arms and be left on road that way they will collect more money.My Mob No is [protected] R/O Ch-10 Vindhyanchal apartment Kaushambi Ghaziabad.E Mail [protected]@gmail.com.
My Message to the people Be aware because precautions are better then cure.
Dear Customer,

We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. Please do get back to us at [protected]@aircel.co.in for any other assistance.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team
Dear Customer,

Our team is trying to get in touch with you, however there is no response on the number shared by you. Kindly let us know a suitable time to get in touch with you.You can also write to us at [protected]@aircel.co.in.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team
aircel costumer care didn't respond .and when i said that i complain to consumer forum he said do whatever u want.
Dear Customer,

We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. We shall get back to you on the same shortly. You can also write to us at [protected]@aircel.co.in for any further clarifications.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team
No sim signal today my nbr [protected]
Dear [protected]@gmail.com,

We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

Signal Bars:
Alternate No.:
Specific location/everywhere (address required for specific location):
Indoor / Outdoor/ Basement/ Any particular time interval or through the day
Duration since facing issue:

Warm Regards,
Aircel Social Care Team
Hello [protected]@gmail.com,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.


Warm Regards,
Aircel Social Care Team
Tommorrow i get a sim with my old number. He told me my sim card will start within 2 hour. But my sim card is not start. when i insert sim in mobile it showing no service.. Please help me. Its very urgent. what i have to do??
Dear Deepakprasad,

We regret for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No.:
Alternate No.:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Hi,

This is my aircel number [protected]. suddenly it came to no service mode. am not able to get or make any calls. i tried my sim with other handsets also but that doesn't help for me.

Please do provide a solution for me.
Aircel Customer Care's response, Dec 27, 2016
Verified Support
Dear keerthanaRaj,

We are forwarding your issue to the team. Meanwhile please share the below-mentioned detail:

Alternate no.:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team
Aircel Customer Care's response, Jan 5, 2017
Verified Support
Dear keerthanaRaj,

We request you to kindly share the exact location where the issue is being faced so that we can assist you in best possible manner.

Thanks and Regards
Aircel Social Media Team
[protected] aircel no not working no network
Aircel Customer Care's response, Feb 2, 2018
Verified Support
Dear Arunkumar Mohan Indirani,

We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

Alternate No.:
Complete address:
Landmark:
Specific location of issue (indoor/outdoors):

Warm Regards,
Aircel Social Media Team
[protected] aircel no not working no network
Aircel Customer Care's response, Feb 5, 2018
Verified Support
Dear Arun Kumar,

We would like to inform you that there is some temporary issue at your location and the same will be rectified shortly.

Warm Regards,
Aircel Social Media Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Aircel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    10591
    Pending
    1906
    Resolved
    5247
    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
    View all Aircel contact information