Airtel Complaints & Reviews

I used ICICI Bank Online to recharge my phone. Amount has been deducted my account but it is not yet credited to my cell phone.

I received an SMS from airtel that due to some technical problem it could not recharge this time, how ever they accepted the money.

I agree some times there could be few problem in systems. but WORST PART IS ...


I have been trying to call their customer support number which no one picks up .. Me and my wife have tried at least 40 times.

on their website they say write email to [protected]@airtelindia.com.
I am writing daily emails but no reply.

I searched for escalation channer an through their website found the email of 'Nodalofficer.[protected]@airtel.in' as an authority ot escalate the matter.

Unfortunately this guy is also not responding. I received one email from him that he will do some thing, but no further emails from him inspite of daily remainder ..

I have been searching google ..

But can any one give me some email ID or phone number of any higher authority in airtel mobile like 'Customer Support Head' or so?

Thanks and Lot in advance
Pavitra

customer care responce is too thirdclass and disconnecting call without lisning to customer query..
its hite of irritating to customer.

respected sir
i have taken a new sim card on 5/01/08 and i have made an activation for gprs for one month trans id[protected] but ihave not yet got the activation yet the customer care is also not responding properly if i ask them they r saying like u have activated one day gprs hence the one month will be deactivated please do something needful to me my email id is [protected]@yahoo.com

As i fond maximum number of complaints being loged in agaist the Airtel i think we all should form a group and take some serious action against the company as a whole.

Interested people may please reply me @ "jasmeena.[protected]@kotak.com"

I think we should avoid being couted in fools list

Hi Nodal Officer

I am one of the foolish customer of Airtel.My numbers are [protected] and [protected].

I have both these numbers and have frequent issues calling out as well as receiving calls from both of these numbers and outsiders number also from 1st Jan 2008.

We have exchanged SIM of both the numbers and mobile equipment changed also.After that we called your customer Service and they have raised a complaint.This was on 5th January.But no records of it.

On 7th early morning at 3:00 am one of my friend called your service.We had an emergency and we were not able to call anyone I managed to msg one of my friend and he in turn called Customer Service.This was the most horrible thing.The agents over there put my friend on SPEAKER AND EVERY ONE GROUPED TOGETHER AND STARTED LAUGHING WHEN MY FRIEND EXPLAINED MY EMERGENCY and on top of it he was abused and forced to disconnect the line.I WENT THROUGH LOT OF FURSTURATION AND MENTAL AGONY BECAUSE OF THIS.MY FRIEND WAS HUMILIATED DISRESPECTED AND ALSO PROFANITY WAS USED ALL BECAUSE OF MY CONCERN.WE HAD ONE EMERGENCY AND NO ONE WAS ABLE TO HELP US IN OUR NEED.I HAD MARKED A COPY TO CONSUMER PROTECTION ALSO BECAUSE I SINCERELY BELIEVE THAT AS A CUSTOMER I WAS NOT BEING TREATED FAIRLY BY YOUR COMPANY.

Moreover we have two complaints raised so far that is documented.One is 15142606 and the other one i dont know the number which is raised today.

Now your agents tell that they were not able to reach on this number and they expect me to have some other number other than Airtel.

You people dont believe in your own service.You can see my call logs that if you really try hard for some time you can reach me.But trying one time to reach me and then telling you are not reachable is not acceptable.

And I know for Airtel, loosing my two numbers would not be making any difference.

Because o[censored]sing Airtel I cannot afford so many losses in financial as well as social aspect and THE ONLY PROBLEM IS THAT I AM AN AIRTEL CUSTOMER.

Franky i dont think someone would reply mail for this also.

Thanks and Regards
Rejit Panicker

The Company Airtel provides fascitly to activate various schemes etc via sms. same are activated on own. later when customer uses the same it gets deactivated. later when reversals are asked for customer care doesnt reverts and reports as querry closed. all of a sudden in your followup period outgoing calls are deactivated.

I have changed my email address and have requested to send out the bill for mobile number [protected] to my yahoo email account. I have not got the bill so far and have not made the payment. Incase I do not make the payment the Sim Card will be deactivated. I made a request for the change of mailing the mobile phone bill to this address about a month back and the same was acknowledged by your office but no action taken. Please help me to pay the bill so that my phone does not get deactivcated

taken prepaid connection in Sept 2007 from sector 37 (distributor ) grover communication , faridabad
This connection is not working since 15/12/07 even though i have given all ID proofs to the distributor as well at the AIRTEL office located at sector 37 . I have subbmitted the ID proofs two times at AIR TEL office but still my connection is not working .
I regret to say that even after several rounds to the air tel office at sector 37 .
I request u to please refund my total amount which i had paid because i am totally fad up with the casual approach of the air tel for undue response towards the customer.
My plan is 649 with 2 years validity & Rs 100 talk value & Rs 50 free local calls per month
My current balance is more than 1100 RS.
Prepaid mobile no. [protected]
SIM Card No.[protected]
Type H-2 CARD
Contact No. [protected]
Address: 917, sector 37, Faridabad

My office is located Andheri(w) besides Fame Adlabs, from past one week all the airtel users along with me are facing connection problems. We cant make outgoing calls, no incoming calls, nor outgoing sms.....only thing works is incoming sms. I'm tird of this as cell is the lifeline of business today.

NOP (WAP) is active on my prepaid mobile number (Airtel, West Bengal telecom circle) for last few months. From the first week of November, 2007 I am getting a problem to access some login-web pages (like some email login pages). When trying to access getting response "Unable to create a secure connection to this server" or "Web: Connection time out" (Mostly last one). I have noticed that SSL (Secure Sockets Layer, security protocol for TCP/IP) encrypted connection is not available. To cheek the actual problem I have tried to access " login.yahoo.com " & " https://msp.f-secure.com/web-test/ (Provided by F-Secure Mobile Anti-Virus to cheek the web connection to update the Anti-Virus)" and got the same trouble.
I have installed another web browser (NetFront v3.2) in my handset and when trying to access getting reply " ERROR SSL handshake https://login.yahoo.com/config/login_verify2? " or " ERROR SSL handshake https://msp.f-secure.com/web-test/ " (but I am not getting any problem to access other normal HTTP pages & problem only persist in case of HTTPS pages).
Currently I cant access mobile hotmail, mobile gmail etc.

I have contact with Airtel GPRS help desk/customer care/Nodal Officer but they cant help me.
At last they told informed me that SECURED CONNECTION will not be available.
I'm in great trouble.
Help me please.

Dear Sir/Madam,
Compliments of the day and Happy New Year. I am Himanshu Arora from Amritsar (Punjab). I am a subscriber of Bharti AirTel from atleast 3 to 4 years. My Airtel number is [protected]. It was previously a postpaid connection till 24th December, 2007, but on 24th December, 2007 I migrated to prepaid service with the same number. After the activation of this number I got it recharged with Rs.1999 for Two year validity also got the balance of Rs.1779.
From last few days, I was trying to activate Hello Tunes service of One Year Subscription for Rs.200 by dialing *678#, but there was an error coming again and again as "We are experiencing network difficuties. Please try again later." Then I visited an Airtel Dealer for the E-Recharge of Rs.200 available specially for this service, but it also resulted in failure to activate and after that atempt I got a sms from the sender "ERecharge" on 3, January, 2008(Time= 6:41 P.M.) as "The VAS ID you requested is UNAVAILABLE. Retailer may have typed a wrong VAS ID, pls ask him to check and try again. TRANS ID[protected].". At 8:14 p.m., my balance amount was Rs.1722. Then at near about 8:15 p.m. on 3rd Jan., 2008, I again dialed *678# for another atempt for activation from my end and after the appropriate process I got a screen message indicating "Thank you for using *678# service. Press *1 to go one level up." After this I checked my balance amount, it was Rs.1722, means no amount was deducted from my balance and I got no message regarding the request or the activation time to be taken, so I thought it as the failure of that atempt, then I tried this thing atleast 2 times more facing the same problem without any deduction of amount and not even received any acknowledgement message regarding pending or approval for the desired request. After three atempts I decided to call Customer Care at 8:18 p.m. for the enquiry against the failure to my request, but they told me that my request has been approved and it is in process till 48 hours for activation, in addition they told that my all the three atempts were taken in consideration and they'll deduct Rs.600 instead of Rs.200 on the activation of the service providing me three year subscription. So, I requested them to just consider the first request and also requested check my loyality towards Airtel from the past years since my subscription and also told them that it is the duty of the service provider to acknowledge the customer for the Pending or the Approved request after every atempt. They replied me that I must have waited for sometime, then I answered that I tried for three times but even though I had not got any message to wait or either regarding my request is in process. I requested them a lot to help me in this regard and try to cancel my two requests and just activate the service for only one year instead of two and give my rest amount back. They finally told me that they cannot do anything in this regard.
As I was very much worried about loosing my balance of Rs.600 instead of Rs.200 of Airtel number [protected], it has come true and my balance of Rs.600 has been deducted today (i.e., 7th January, 2008) in the morning at about 8:31 a.m., moreover my service has not been activated inspite of deducting the amount. I request you to please call my metioned number and get to know that how a well known company does fraud to its customer by deducting the amount for a service without even providing it !
I again request you to please help me in getting my amount back from Airtel. It'll be a very kind favor to me.

we had no clled 42401886 with airtel first of all we logged in a request on 1 oct for shifting to noida after 45 days the phone was shifted and and there was billing continuing on this no and new number alloted to us.
and then shifting and name changed charges levied and the plan which was agreed for or continuing from 3 years was not applicable and some 4ooo rs bill was generated and no break given and which finally resuklted in disconnection and 10 compalin no given atleast a dozen of executives i spoke to no one wants to take onus till date there is no clarity of bill
i am really fed and curse my self to choose airtel.
niti rai

The general manager
Airtel broadband services

January 5 2007

Pravesh Chaturvedi
H39/8 phase 1 DLF City Gurgaon Haryana

Subject: Cancellation of telephone connection
This is regarding cancellation of telephone line[protected]. I am highly astonished to see that various conversations with your Customer care Executives(latest by Ms Sonia & Ms Vandana) and various requests (latest Request no.192759) for cancellation of my telephone line which were made in the past 2 months did not yield any results and in fact did not elicit even a response. This, you surely would understand is affecting my daily working
Highly disappointed, I hereby say that I would not be able to pay further bills.

We would appreciate if this problem is solved immediately.
Waiting for your soonest reply & action on it.

Thanking you
Yours sincerely
Pravesh Chaturvedi

I Brahmdoe Varma tooked a connection of Bharti Airtel No. [protected] two months ago. Recently i m facing a big problem that airtel is charging @ Rs.5/- per message for live update of cricket news but actual problem is that i haven't subscribed for this. They have automatically started this service from 20.12.2007 & deducting the charge of the service as soon as i recharge my mobile but no one is answering to this. Till yet it has not been desubscribed & the major problem is that the no. provided by customer service for cancellation of subscription is also not valid.
So, i will request to process on the same.

I Had applied for an Airtel Land Line connection in Hyderabad sometime back. Their representative told me that it will be done within 2 days after I make the payment. Once the Check was given to them Their representative stopped picking up my phone and when i call him from some other number he makes lame excuses that he will be there in 10 minutes or so. I have called there Customer services around 30 times and they are equally ineffective.......

So after making the payment no connection and no details.........

So its a sincere suggestion AVOID Airtel Landline/Broadband connection in Hyderabad coz there people in hyderabad are Real Jerks................
ANd dont screw ur money like i have done.......


WORST Customer service available :Airtel Hyderabad

I recharged my mobile through net banking from ICICI, but its not get recharged. Then I called up Customer care executive, they are saying its technical problem it will take 4 days to solve. Then next time I called up again they are saying the same and disconnected my line. Again I try to calling them, its giving the system voice as pls send a query to 121. Very very bad service providing the for customer from Airtel.

Before the president district consumer disputes redressal forum Gurdaspur


Kamaldeep singh son of Shri Mohinder singh son of Shri Munsha singh resoident of house no.236/18,kotly nagal mandi,police station ,post office ,Teshil and Distt Gurdaspur Punjab.
…….. Complainant


Versus

1) Registered Office:

Dakshin Media Gaming Solutions Private Limited
135, Continental Building,
Dr A.B Road Worli
Mumbai – 400018
Phone[protected]
And

Play TV
In house Studio, B-50, Deluxe House,
Opp. New Link Road
Andheri (West)
Phone:[protected]
Email: [protected]@playtv.in
Mumbai 400 053

2) Bharti airtel Ltd ,g-25industrial Area ,phase -11focal point mohli ,Punjab,through its managing director.

3) Sajid khan ( hosts,zeetv/palytv game “ houzee through respondent Pvt.Ltd
135 CONTINENTAL BUILDING,2ND FLOOR,Dr.Annie basant road worli ,Mumbai-40018(Maharashtra))
4)Javaed jaffrey( hosts,zeetv/palytv game “houzee through respondent Pvt.Ltd
135 CONTINENTAL BUILDING,2ND FLOOR,Dr.Annie basant road worli ,Mumbai-40018(Maharashtra))
5)Ministry of information and broadcasting,room no.116,shashi bhawan,a wing of ministry of information and broad casting,new delhi-110011,through its secretry.

……. Respondents


This complaint under section 12 of the consumer protection Act.1986(amended upto date) directing the respondents to pay the jackpot/prize of money 1100000/- with 18 % interest per annum from the date of winning game i.e[protected],till its realization and the compensation to the extent of Rs 50,000/- Suffering an harassment to the complainant with cost.

THIS CASE FILE IN AUG 2005 AND NOW IT IS IN END STAGE IN JAN 2008

For futher detail plz contact :- [protected]

you and your dirty network go to hell..useless fellows....no network coverage on 31st dec night in the centrail part of the city(KHHB 6th phase).. whats the use of your network.........


i wish this idiotic netowrk a bad new year and hope they will close their company by 2008 end.

over christmas & now this here nu year time my 512 kb is at 300kb with reoccurring drops to 0kp, that zero kb folks zero not okbs. these people should have extra judicial execution enabled on them.
All hail the new gods of InduSthan worse than the old gods....

as I say

kill kill kill kill kill kill kill to death (digit ya'all)

I am Airtel mobile user ,mob no [protected].
I have subscribed for Airtel prepaid lifetime pack.I have complained Airtel about additional charges of
Rs 1.50 being deduced from my balance per day,but the quiet of response i recieved was unsatisfactory.After this enquiry they didnt help me instead deduced additional Rs 3.0 per call
I also called Airtel callcenter several times and also
written letter to airtel Malad West office about this matter,but I never recieved any response letter from the company.I am frustrated with the kind of service provided.