Airtel Complaints & Reviews

taken prepaid connection in Sept 2007 from sector 37 (distributor ) grover communication , faridabad
This connection is not working since 15/12/07 even though i have given all ID proofs to the distributor as well at the AIRTEL office located at sector 37 . I have subbmitted the ID proofs two times at AIR TEL office but still my connection is not working .
I regret to say that even after several rounds to the air tel office at sector 37 .
I request u to please refund my total amount which i had paid because i am totally fad up with the casual approach of the air tel for undue response towards the customer.
My plan is 649 with 2 years validity & Rs 100 talk value & Rs 50 free local calls per month
My current balance is more than 1100 RS.
Prepaid mobile no. [protected]
SIM Card No.[protected]
Type H-2 CARD
Contact No. [protected]
Address: 917, sector 37, Faridabad

My office is located Andheri(w) besides Fame Adlabs, from past one week all the airtel users along with me are facing connection problems. We cant make outgoing calls, no incoming calls, nor outgoing sms.....only thing works is incoming sms. I'm tird of this as cell is the lifeline of business today.

NOP (WAP) is active on my prepaid mobile number (Airtel, West Bengal telecom circle) for last few months. From the first week of November, 2007 I am getting a problem to access some login-web pages (like some email login pages). When trying to access getting response "Unable to create a secure connection to this server" or "Web: Connection time out" (Mostly last one). I have noticed that SSL (Secure Sockets Layer, security protocol for TCP/IP) encrypted connection is not available. To cheek the actual problem I have tried to access " login.yahoo.com " & " https://msp.f-secure.com/web-test/ (Provided by F-Secure Mobile Anti-Virus to cheek the web connection to update the Anti-Virus)" and got the same trouble.
I have installed another web browser (NetFront v3.2) in my handset and when trying to access getting reply " ERROR SSL handshake https://login.yahoo.com/config/login_verify2? " or " ERROR SSL handshake https://msp.f-secure.com/web-test/ " (but I am not getting any problem to access other normal HTTP pages & problem only persist in case of HTTPS pages).
Currently I cant access mobile hotmail, mobile gmail etc.

I have contact with Airtel GPRS help desk/customer care/Nodal Officer but they cant help me.
At last they told informed me that SECURED CONNECTION will not be available.
I'm in great trouble.
Help me please.

Dear Sir/Madam,
Compliments of the day and Happy New Year. I am Himanshu Arora from Amritsar (Punjab). I am a subscriber of Bharti AirTel from atleast 3 to 4 years. My Airtel number is [protected]. It was previously a postpaid connection till 24th December, 2007, but on 24th December, 2007 I migrated to prepaid service with the same number. After the activation of this number I got it recharged with Rs.1999 for Two year validity also got the balance of Rs.1779.
From last few days, I was trying to activate Hello Tunes service of One Year Subscription for Rs.200 by dialing *678#, but there was an error coming again and again as "We are experiencing network difficuties. Please try again later." Then I visited an Airtel Dealer for the E-Recharge of Rs.200 available specially for this service, but it also resulted in failure to activate and after that atempt I got a sms from the sender "ERecharge" on 3, January, 2008(Time= 6:41 P.M.) as "The VAS ID you requested is UNAVAILABLE. Retailer may have typed a wrong VAS ID, pls ask him to check and try again. TRANS ID[protected].". At 8:14 p.m., my balance amount was Rs.1722. Then at near about 8:15 p.m. on 3rd Jan., 2008, I again dialed *678# for another atempt for activation from my end and after the appropriate process I got a screen message indicating "Thank you for using *678# service. Press *1 to go one level up." After this I checked my balance amount, it was Rs.1722, means no amount was deducted from my balance and I got no message regarding the request or the activation time to be taken, so I thought it as the failure of that atempt, then I tried this thing atleast 2 times more facing the same problem without any deduction of amount and not even received any acknowledgement message regarding pending or approval for the desired request. After three atempts I decided to call Customer Care at 8:18 p.m. for the enquiry against the failure to my request, but they told me that my request has been approved and it is in process till 48 hours for activation, in addition they told that my all the three atempts were taken in consideration and they'll deduct Rs.600 instead of Rs.200 on the activation of the service providing me three year subscription. So, I requested them to just consider the first request and also requested check my loyality towards Airtel from the past years since my subscription and also told them that it is the duty of the service provider to acknowledge the customer for the Pending or the Approved request after every atempt. They replied me that I must have waited for sometime, then I answered that I tried for three times but even though I had not got any message to wait or either regarding my request is in process. I requested them a lot to help me in this regard and try to cancel my two requests and just activate the service for only one year instead of two and give my rest amount back. They finally told me that they cannot do anything in this regard.
As I was very much worried about loosing my balance of Rs.600 instead of Rs.200 of Airtel number [protected], it has come true and my balance of Rs.600 has been deducted today (i.e., 7th January, 2008) in the morning at about 8:31 a.m., moreover my service has not been activated inspite of deducting the amount. I request you to please call my metioned number and get to know that how a well known company does fraud to its customer by deducting the amount for a service without even providing it !
I again request you to please help me in getting my amount back from Airtel. It'll be a very kind favor to me.

we had no clled 42401886 with airtel first of all we logged in a request on 1 oct for shifting to noida after 45 days the phone was shifted and and there was billing continuing on this no and new number alloted to us.
and then shifting and name changed charges levied and the plan which was agreed for or continuing from 3 years was not applicable and some 4ooo rs bill was generated and no break given and which finally resuklted in disconnection and 10 compalin no given atleast a dozen of executives i spoke to no one wants to take onus till date there is no clarity of bill
i am really fed and curse my self to choose airtel.
niti rai

The general manager
Airtel broadband services

January 5 2007

Pravesh Chaturvedi
H39/8 phase 1 DLF City Gurgaon Haryana

Subject: Cancellation of telephone connection
This is regarding cancellation of telephone line[protected]. I am highly astonished to see that various conversations with your Customer care Executives(latest by Ms Sonia & Ms Vandana) and various requests (latest Request no.192759) for cancellation of my telephone line which were made in the past 2 months did not yield any results and in fact did not elicit even a response. This, you surely would understand is affecting my daily working
Highly disappointed, I hereby say that I would not be able to pay further bills.

We would appreciate if this problem is solved immediately.
Waiting for your soonest reply & action on it.

Thanking you
Yours sincerely
Pravesh Chaturvedi

I Brahmdoe Varma tooked a connection of Bharti Airtel No. [protected] two months ago. Recently i m facing a big problem that airtel is charging @ Rs.5/- per message for live update of cricket news but actual problem is that i haven't subscribed for this. They have automatically started this service from 20.12.2007 & deducting the charge of the service as soon as i recharge my mobile but no one is answering to this. Till yet it has not been desubscribed & the major problem is that the no. provided by customer service for cancellation of subscription is also not valid.
So, i will request to process on the same.

I Had applied for an Airtel Land Line connection in Hyderabad sometime back. Their representative told me that it will be done within 2 days after I make the payment. Once the Check was given to them Their representative stopped picking up my phone and when i call him from some other number he makes lame excuses that he will be there in 10 minutes or so. I have called there Customer services around 30 times and they are equally ineffective.......

So after making the payment no connection and no details.........

So its a sincere suggestion AVOID Airtel Landline/Broadband connection in Hyderabad coz there people in hyderabad are Real Jerks................
ANd dont screw ur money like i have done.......


WORST Customer service available :Airtel Hyderabad

I recharged my mobile through net banking from ICICI, but its not get recharged. Then I called up Customer care executive, they are saying its technical problem it will take 4 days to solve. Then next time I called up again they are saying the same and disconnected my line. Again I try to calling them, its giving the system voice as pls send a query to 121. Very very bad service providing the for customer from Airtel.

Before the president district consumer disputes redressal forum Gurdaspur


Kamaldeep singh son of Shri Mohinder singh son of Shri Munsha singh resoident of house no.236/18,kotly nagal mandi,police station ,post office ,Teshil and Distt Gurdaspur Punjab.
…….. Complainant


Versus

1) Registered Office:

Dakshin Media Gaming Solutions Private Limited
135, Continental Building,
Dr A.B Road Worli
Mumbai – 400018
Phone[protected]
And

Play TV
In house Studio, B-50, Deluxe House,
Opp. New Link Road
Andheri (West)
Phone:[protected]
Email: [protected]@playtv.in
Mumbai 400 053

2) Bharti airtel Ltd ,g-25industrial Area ,phase -11focal point mohli ,Punjab,through its managing director.

3) Sajid khan ( hosts,zeetv/palytv game “ houzee through respondent Pvt.Ltd
135 CONTINENTAL BUILDING,2ND FLOOR,Dr.Annie basant road worli ,Mumbai-40018(Maharashtra))
4)Javaed jaffrey( hosts,zeetv/palytv game “houzee through respondent Pvt.Ltd
135 CONTINENTAL BUILDING,2ND FLOOR,Dr.Annie basant road worli ,Mumbai-40018(Maharashtra))
5)Ministry of information and broadcasting,room no.116,shashi bhawan,a wing of ministry of information and broad casting,new delhi-110011,through its secretry.

……. Respondents


This complaint under section 12 of the consumer protection Act.1986(amended upto date) directing the respondents to pay the jackpot/prize of money 1100000/- with 18 % interest per annum from the date of winning game i.e[protected],till its realization and the compensation to the extent of Rs 50,000/- Suffering an harassment to the complainant with cost.

THIS CASE FILE IN AUG 2005 AND NOW IT IS IN END STAGE IN JAN 2008

For futher detail plz contact :- [protected]

you and your dirty network go to hell..useless fellows....no network coverage on 31st dec night in the centrail part of the city(KHHB 6th phase).. whats the use of your network.........


i wish this idiotic netowrk a bad new year and hope they will close their company by 2008 end.

over christmas & now this here nu year time my 512 kb is at 300kb with reoccurring drops to 0kp, that zero kb folks zero not okbs. these people should have extra judicial execution enabled on them.
All hail the new gods of InduSthan worse than the old gods....

as I say

kill kill kill kill kill kill kill to death (digit ya'all)

I am Airtel mobile user ,mob no [protected].
I have subscribed for Airtel prepaid lifetime pack.I have complained Airtel about additional charges of
Rs 1.50 being deduced from my balance per day,but the quiet of response i recieved was unsatisfactory.After this enquiry they didnt help me instead deduced additional Rs 3.0 per call
I also called Airtel callcenter several times and also
written letter to airtel Malad West office about this matter,but I never recieved any response letter from the company.I am frustrated with the kind of service provided.

Dear friend

I want to disclose a news about case which i file in consumer court against Playtv ,Zeetv,Ministry of Information Tecnology,Sajid khan(host),Javad Jafri and
Airtel.This case is in Before the President District Consumer Disputes
Redressal Forum Gurdaspur.

In this case, i win 11Lac(10 lac prize+1 lac bouns) rupees in a TV show HOUZEE which is displayed on Zee tv and Playtv on 13 Nov 2005 at 1200 noon in my NICK NAME A000130 and cut 10 rupees from my mobile airtel number [protected] as ticket amount and HIT (sms) after the show with in one and again 3 rupees charge for the sms.After the sms hit they send congraulate and ask me send my addres with pincode via sms which I send and again 3 rupees cut from by mobile balance ( 10 Rs+3Rs+3Rs=16Rs) and they comit me to pay my amount with in 45 days but they do not do so.They call Bombay to present me in show but they also do not do so.After the show they come to me and ask me that we for got to present you in show and feel sorry.
They ask me to go back to Gurdaspur (Punjab)and said that we send your check with in the week but they do not do so.I file case against the show .the show do not pay any amount to their other winner and Airtel also made such fraud with their customers and they do not pay any tax to goverment which is aleast 33% and there are more than
6 to 11 winners of 11 lacs more than 10 winner are 5lac and more 10 winners are of 2 lacs and others. I am shocked when search on internet about the frauds done by playtv I observe that playtv,zeetv,sonytv,airtel hutch etc made more then 300 frauds . These frauds are done in all the shows like houzee,ultra bid,flip,puzzle etc and get more then 200 people on www.shambhu.in who suffered by these frauds of electronic media. Kindly help us to fight against the crime done by these people to show this in news.we all are very much thankful to you.



CONCULSION:-

1) ALL THE TELECOMMUNICATION COMPANYS LIKE AIRTEL,HUTCH,SPICE,IDEA ETC ARE THE SPONSER WHO CUT THE AMOUNT FROM CONSUMER ACCOUNT BECAUSE THEY GIVE SPONSER SHIP TO PLAY,ZEE,SONYTV ETC SO THEY ARE EQUALY RESPONSIBLE.
2) SOME HAS TO COME NO FRONT TO FIGHT AGAINST THIS .
3) IT IS A DIFFCULT AND SLOW PROCESS BECAUSE MEDIA PEOPLE DO NOT TAKE STEPS AGANIST THE MEDIA PEOPLE.
4) KEEP ON TRYING.

I CAN DISPLAY THE ADDRESS AND PHONE NUMBERS OF THE PEOPLE AND COMPANY WHO ARE RESPONSIBLE FOR THESE FRAUDS:-


Dakshin Media Gaming Solutions Private Limited
135, Continental Building,
Dr A.B Road Worli
Mumbai – 400018
Phone[protected]not working)
[protected]not working)
[protected]working)
[protected] (working) (Sanjay CEO of the company)
[protected](working) (Shri dhar CEO of the company)
[protected]working for some states)
And

PlayTV
In house Studio, B-50, Deluxe House,
Opp. New Link Road
Andheri (West)
Phone:[protected]
Email: [protected]@playtv.in
Mumbai 400 053

MY ADDRESS:-

Address:-Kamaldeep singh
kotly nagal mandi
236/18,
gurdaspur punjab
MOBILE [protected]



Before the President District Consumer Disputes Redressal Forum Gurdaspur.


Kamaldeep singh son of Shri Mohinder singh son of Shri Munsha singh resoident of house no.236/18,kotly nagal mandi,police station ,post office ,Teshil and Distt Gurdaspur Punjab.
…….. Complainant


Versus

1) Registered Office:

Dakshin Media Gaming Solutions Private Limited
135, Continental Building,
Dr A.B Road Worlid
Mumbai – 400018
Phone[protected]

And

PlayTV
In house Studio, B-50, Deluxe House,
Opp. New Link Road
Andheri (West)
Phone:[protected]
Email: [protected]@playtv.in
Mumbai 400 053
Through its M.D Shri dhar and sanjay

2) Bharti Airtel Ltd ,g-25 Industrial Area ,phase -2 focal point Mohali ,Punjab,through its managing director.

3) Sajid khan ( Hosts,zeetv/playtv game “ Houzee through respondent Pvt.Ltd
135 CONTINENTAL BUILDING,2ND FLOOR,Dr.Annie Basant road worli ,Mumbai-40018(Maharashtra))
4) Javaed Jaffrey( Hosts,zeetv/Playtv game “houzee through respondent Pvt.Ltd
135 CONTINENTAL BUILDING,2ND FLOOR,Dr.Annie Basant road worli ,Mumbai-40018(Maharashtra))
5) Ministry of information and broadcasting,room no.116,shashi bhawan,a wing of ministry of information and broad casting,new delhi-110011,through its secretry.

……. Respondents





This complaint under section 12 of the consumer protection Act.1986(amended upto date) directing the respondents to pay the jackpot/prize of money 1100000/- with 18 % interest per annum from the date of winning game i.e[protected],till its realization and the compensation to the extent of Rs 50,000/- Suffering an harassment to the complainant with cost.

THIS CASE FILE IN AUG 2005 AND NOW IT IS IN LAST STAGE IN JAN 2008

For futher detail plz contact :- [protected]

Dear Sir,
I have use Airtel(India, kolkata) sim , and I have recharge Rs498 for GPRS (mobile Office) on[protected]
and it activate on[protected]. But dut to some couse it
show Pakage data connection not avalable and Link not avalable . I have call Castomer Care many time to solve
this problem , then they told me that "we solve your complain befour[protected]". But they do not solve it then I again call
Castomer care then also they take time to[protected], but they do not solve my GPRS connection Problem, and even when I call Castomer Care They do not recive my call. And when I call them another mobile noumber then I have connect Castomer care.
so , I have request you to solve this problem.
my mobile no is : [protected]

Hi,

I have registerd for Do Not Disturb Service on 3rd September 2007. As per policy all calls should be stopped within 45 days, but after 4 months I am still getting calls. I complained for this several times but nothing happened.

Regards,
Vikas

Dear,

I m ramesh thadeswar,purchased airtel sim([protected]) on 15th november 2007 and submisision of every docments within id and otehr formalities to the dealer. but dealer sended on 20 nov.2007. Now my sim is blocked without any intimation on 28th dec. 2007. i have recharged with 666 on 27th and till thier is amount of 662 Rs. still in it. since last one week i hv contacted with retailer, dealer and every persons regarding...

Dated:[protected]

Dear Sir,

I have prepaid connection [protected]. Dated[protected] I have recharge with amount of Rs.2009/- but not receive complete amount & validity I have receive only amount of Rs.1688/- & validity till[protected]. Therefore amount receive Rs. 1788/- & validity of 2 years. I went to the airtel showroom on[protected] & customer care executive want some proof of recharge I show to him the bank statement of recharge of Rs. 2009/-. After the discussion he was satisfied with my compliant and promised me to wait. Executive ask me your balance & validity will credit on your account in 2 to 3 days but I can’t receive any response from there side. I talk again on this matter for 121 customer cares executive and executive again ask me your problem registered already and solve 2 to 3 days but not receive any response

Kindly take my complain seriously and solve my problem as soon as possible


Regards
your customer
Jaswinder Singh

Hi,
I am Rishiraj Rawat & i have a prepaid connection of Airtel Mumbai no. [protected] & its life time card.I stay at Asha Nagar,Thakur Complex,Kandivali (E).The network of Airtel is so poor at my home that sometimes i don't have it for hours.And sometime when its there i just couldn't get the voice clarity.I humbly request Airtel to kindly improve there network in this area.

Dear Sir/Madam,


I HAVE BEEN AN AIRTEL CLIENT FOR THE PAST SEVERAL MONTHS BUT NOW I'M BEEN FORCED TO OPT OUT OF YOUR ABSOLUTELY RIDICULOUS SERVICES.

FOR THE MONTH OF NOVEMBER I HAVE A CALL OF YOUR VERY STUPID CUSTOMER SERVICE EXECUTIVE'S WHO GAVE ME A SAYING MY VALIDITY HAS BEEN VALID 29/12/2007.

I THEN VISITED A BRANCH IN OKLHA AND WAS TOLD BY THE REPRESENTATIVE TO WHY EXPIRE MY VALIDITY ON 29/12/2007. BECAUSE MY VALIDITY ON 10 AUGUST 2009.

TODAY MY NUMBER IS DISCONNECTED MY NO IS [protected]
MY REQUEST REFERENCE NUMBER IS [protected]

ALL THREE ARE UTTERLY USELESS AND UNPROFESSIONAL, I DON'T UNDERSTAND WHY THEY ARE EMPLOYED AND IT JUST SHOWS A LACK OF FOCUS AND GOOD JUDGEMENT ON UR BEHALF.

SERIOUS LEGAL ACTION AGAINST YOU.BEING A TELECOMMUNICATION COMPANY YOUR WORD ON THE PHONE IS AS BINDING AS A CONTRACT-PLEASE DON'T FORGET THAT.PLEASE DONT FORCE ME TO MAKE THIS A SERIOUS ISSUE AND BRING UR INEFFICENCY OUT IN THE OPEN

REGARDS,
KISHAN
([protected])