Airtel Complaints & Reviews

Airtel — Cheating and insensitivity to customers

I had availed a new post paid connection [protected] on 20th, which was active on 24th Nov 2010. On 25th Nov 2010, I got a call from the Airtel call centre asking me too pay Rs 200/-, as i was staying in a bachelor's accomodation, within 2 days. On 26th Nov 2010 morning (i.e before 2 days was actually over), my outgoing calls were deactivated. As it is, there are very few airtel relationship outlets in a metro like chennai and on top of it, when i made the payment of Rs 200/-, my outgoing calls are still barred.

I sent a mail to [protected]@airtelindia.com, to whwich I get a response that i have to pay Rs 400/- and not Rs 200/- for activation.

While I taking this matter with the Consumer Forum and TRAI to convey my grievance, my advise to all you readers and Indians: Please avoid Airtel. It is the most atrocious and insensitive of all the Mobile service providers.

Hope I have enlightened you and wish and Pray that you do not fall into another Airtel trap.

/Ravi


.

Hi,

I have got the issue resolved, right now my number which is mentioned in above mail is working with the new SIM card the Customersupport people provided me. But, its been total of 10 days without mobile connectivity & lots of visits to Airtel Customer care office in Kalyani nagar, Pune.

At last, I got my number back..

Regards,
Pradeep

I am ashok kumar pati from puri with cell no. [protected] had registred with fully blocked with valid dnd registratin no s[protected] but still I am getting Ad sms from 57272, LM -m. frenzo.com . please egistra complian on this and inform me on [protected]@yahoo.com

Dear sir/madam

I am sanjit kumar mohanty from jajpur with cell no - [protected] for last six years, for last six months i am totally disatisfied with your services, i have not activated your naughty jokes pack, but today a massage comes from 58558 and charged rs.30/- for this.also it come to my notice that in name sms_masti & value added tax you charges rs.1/- each per day. i am sure iam not activated this kind of service at all, trying my best for last seven days i am unable to contact your costumer care division for regarding this matter.so i request please un-subscribe this 3 services(Naughty jokes, sms_masti, value added tax, ) from my no and credited the same amount as earliest as possible otherwise i may forced to change my operator.please treat this matter as most urgent & inform me on ss.[protected]@yahoo.in.

Thanks & Regards

Sanjit mohanty

I have emailed to [protected]@airtel as well.. I just keep getting some reference numbers or request numbers to my mail and mobile, but nothing happens. When I call customer care with this reference number they were unable to come up with any answer and when I ask them to transfer the call to floor manager or higher executives they just keep me waiting for 5 min and call gets disconnected. This has happened 3 times and I wasted about an hour waiting..
And airtel doesn't even call back..this is not the way to treat customers.
And you just keep a comment that you are processing the problem, if so why dont you keep your mobile number and email rather than airtel care email ??

@ Mr. Murali.

I just had the same experience. It took me atleast 6 diallings to finally talk to a customer care officer at full length.

Neither the call center not the service center have any clue why a port out request is rejected. Surprisingly Airtel has a toll-free number for MNP ([protected]) where the only answer the customer get is 'Sorry sir, we dont have the information here'. Then why this toll-free number for MNP ???

I have only received an SMS saying that my request is rejected for 'Legal Reasons'. I had been running from pillar to post for the past 6 days to know what this 'Legal Reason' is.

@ Mr. Rakesh and Airtel Presence

I read many of your responses. All of them says, 'we are working on it', 'we will get back soon', 'give us some more time' etc. etc. I failed to see even one post where you have stood up and solved a customer's problem.

I suppose the job of Airtel Presence is pretty easy... just have some pre-written messsages ready and paste them here according to the customer query.

I really do not understand the sentence written as by-line near your signature:

"Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services"

Mr. Murali had posted this on 31st January 2001 and on 6th February 20011 (after 6 days) you are asking him some more time. Is this what you mean by 'Swift Resolution' ????? If you cannot live up to that tag-line, please either remove it or edit the same to suit your service levels.

@Rakesh Ranga

I didn't not get any call from airtel, let me know your mobile number and email, I will call you for free don't worry.

I have emailed to airtel presence and a auto generated email has come immediately and no solution has been done. and called several times to your customer care and no solution.


quote the compliant number if your team which you say, is working on my problem.

@ Murali

There is no point writing or following up with these people.

Please read my post in the following complaint page of mine:

http://www.consumercomplaints.in/complaints/airtel-c518021.html?selcom=1047373#c...⇄

Dear Friends,

If any of your friends suffering same problem (MNP) from Airtel.
Ask them to join here and submit their complaints.
So that we can help others from Airtel. Stop your frnds & relatives from taking Airtel.

Thanks,

http://on.fb.me/hh2FfB

Airtel — Airtel rejecting MNP 9840406878

I have applied the MNP request to Airtel for my number [protected]. The airtel executive said the Airtel would reject postpaid MNP. So I applied for migrate the Airtel postpaid connection to Prepaid connection, Since I am using the number more than 7 years.
After converted to prepaid, they rejected my MNP request. Since I had to wait 90 days. After that I requested MNP but they are rejected my request and not answering properly. Also they stopped all my services. Even I cannot call to customer care, 198 and stopped GPRS services.
They called me and warned that they will cut all the services for this number. Still I am not able to migrate. Trying this for more than 5 Months. :(

How to file consumer complaint through court?
Is there any point of contact in TRAI?

Regards,
Srinivasan

I am using the airtel no i.e.[protected] I want to port out my airtel no. but when i am generating UPC ( unique porting code ) they are not providing me the UPC code & the error which is coming

You have entered an incorrect code. SMS PORT <your 10 digit mobile number> to XXXX and initiate a new port in request.

iam allready sending the message as they shown above
Kindly help me in this matter so that I can port out my no. as soon as poosible.

I am using airtel sim las five year. really it is very cost. they will cut amount with out any reason. they provide pocket internet. it is very slow compare with any other packet internet. So with this reason I trying to port out. i got port number and applied to BSNL 3G. But the problem is with Airtel. they are not disconnecting. and distrubing me with councling calls. from last two days. pls suggest me what to do.

I am using the airtel no i.e.[protected] I want to port out my airtel no. but when i am generating UPC ( unique porting code ) they are not providing me the UPC code & the error which is coming

You have entered an incorrect code. SMS PORT <your 10 digit mobile number> to XXXX and initiate a new port in request.

i am already sending the message as they shown above
Kindly someone help me so that i can port out as early as possible.

Even I am also getting the same error message I lost all of my balance up to 100 RS. for this messages. Called up customer care lot of times and did not get any good response.. I dont know what to do now?? any one can tell me if there is any other way to get the UPC code please????

Same problem...Not getting UPC..

Reply from 1901:

You have entered an incorrect code. SMS PORT <your 10 digit mobile number> to XXXX and initiate a new port in request.

Pls Help

Aatish

PORT (SPACE) ( TEN DIGIT MOBILE NO) SEND TO 1900

same with me too ... 'incorrect code' message is frustrating ...

anybody from Airtel listening to this? anybody has got any workaround

Dont Send email to [protected]@airtel.in.

They wont solve your problem either...its waste of time.

I have the same problem, the customer care agent puts your all on Permanent hold when you ask about MNP.

I have called 198 & told about this problem 6 to 8 times i received the airtel customer care request nos:

1. CUNRM[protected]
2. CUNRM[protected]

But no body is ready to respond to this problem..

On the other hand i tried same SMS from Reliance GSM & instantly Received UPC Code.

Airtel guys by doing this you are spoiling you name & getting worst than Reliance...WAKE UP...!!!

Dont undersatnd Why is AIRTEL getting so insecure about this customers?...

Regards

Aatish, Pune

Hey After Disconnecting the call, Airtel customer care has send on more request no: CMNRO[protected].

Hope somebody from Airtel will read this & do something...


BTW.. I had send Port out request on 24th Jan 2011..

Regards

Aatish, Pune

Hi Rakesh,

Thanks for responding but i have already Sent you an email on Monday, January 24, 2011 2:50 PM.

& one more email on Tuesday, January 25, 2011 2:53 PM to '[protected]@Airtel.in'

My problem is not solved i just got a call from airtel and they said that "1900 is not in our control so we cant do anything " i dont understand wats the problem with these airtel guys. I have wasted my money by sending sms 1900 but i didnt get any UPC code. I hope the TRAI will take some action against them wat we coustomers can do more .

Hi
I have Airtel mobile number [protected]. After getting UPC I applied at Tata DoCOMO. But after 3 days I got msg from 1901(airtel) stating that ur port-in request has been rejected by your service provider due to legal reasons. I am using a prepaid connection so why I am getting this kind of msg.
I tried to contact at Airtel customer care center but they are either ignoring or cutting my calls. What a bad service provider Airtel is! Even they charge for calling customer care. No signal at my home.

Im Sunil Gupta
I am using the airtel no [protected]
I want to port out my airtel no. but when i am generating UPC ( unique porting code ) they are not providing me the UPC code & the error which is coming
Plz provide me the Unique Porting Code

Kindly help me in this matter so that I can port out my no. as soon as poosible.

I had put MNP request to port out from Airtel and Join Vodafone. Mobile number [protected].This was rejected saying "Your request is rejected by current operator (Airtel) due to There are subsisting contractual obligation from the Subscriber agreement. Pls contact your current operator for further details"

When contacted 121 on phone, they put the call on hold for 5-10 mins and then disconnected it. This has happened 3-4 times. Also, on emails they said I have not mentioned my mobile number in the email in proper format so they cannot reply.

They are trying to avoid customers and not giving any proper reponse.
Very unethical behaviour from a corporate house like Bharti. You guys are spoiling your own name.

I have applied for MNP on 23rd Jan. 2010. I submitted All The doccuments. But Still No action Taken.
Please update me status ASAP.

My no. is-[protected].
Email:- [protected]@airtel.blackberry.com
Alternative No.- [protected].

Hi,
I am Mujahed holding Airtel Postpaid connection.My number is [protected]
my port code is AA112UAW i have clearted my last month bill . My outstanding amount is
-5.00 . i have requested to move Aircel after 7 days i came to know that Airtel rejected my request to move out to Aircel ...
What's Wrong with my number . number is on my name . i am using it for 3 years .

Idea /Airtel — Regarding MNP

I m From Punjab & My airtel no is [protected]. I requested for MNP from airtel to Idea on[protected]. On dated[protected] my airtel no. had been deactivated on 7.00 AM. But my Idea sim not activated till now[protected].30 AM). I contacted customer care many times but nobody responded.Plz Help..............................My Contact no is [protected].

My airtel num. [protected]...I have done all MNP procedure ... Airtel To Tatadocomo on 20th Jan.

till date 4th feb Airtel not doing MNP when i call from friends cell phone to airtel customer care... they are not ready to give me answer. and just put down the call

I think Airtel will be big losser...so the company doing this kind of customer service...

Dear Sir,
good morning,
i want to state that my mobile number is [protected](BSNL) and i had submitted the application for morena airtel office(through MNP service). my MNP process is completed yesterday but BSNL has closed for service 1.30am dated06/02/2011 and he is permeated to switch future service for airtel but today 06/02/2011 12.15 pm my number is not working. and i am working number is discontinue for services.
last msg receive form +1901(TRAI)
request validated by Donor and porting Time :[protected]
00:43:00.107
but my number is not porting to Airtel(prepaid GSM service) till this time and not any msg recive your side

my UNP code number is BYMSDNNN DATED 02/02/2011 21.22

APPLICATION DOCUMENT SUBMITTED- MORENA AIRTEL OFFICE

MY ALTER NET CONTACT NO. IS-[protected].
so dear sir please do come fast start my number as possible as fast.

Thanks
with regards

Saurabh Litoriya
[protected]

Previously i was using reliance gsm
on last friday(30.01.2011) i hav applied for airtel through mnp.
from last 2 days i was facing problems in incoming calls and messages.
so when last night(06.02.2011) i started using my airtel sim which was given by airtel, now i m facing a strange problem.
both the airtel and reliance sims are working, but the problem is that all incoming acalls are coming to the airtel sim except the reliance sim.
all the reliance number incoming calls are coming to the reliance number, STILL.
i dont know what to do ?
please suggest me any solution .

I have applied for MNP Aircel postpaid to Airtel Prepaid on 22nd Jan. 2011. I submitted All The doccuments. Airtel network is work from 29th.Jan 2011. But Still Not working for incoming and outgoing calls. I am complaint in Airtel Customercare many times, but no actions.

My no. is[protected]
Email:- [protected]@gmail.com
Alternative No.[protected].

i am applied the MNP service on 22.01.2011 from aircel to airtel network. The new service provider will assure that you new service will get active by 29.01.2011. From 29th Airtel network is start, but not working any calls. I am complaint in airtel customercare many times, but no actions. [protected], saravanan from Tamil Nadu. Alternative number [protected].

dear sir
I apply request to move airtel on date 21/01/2011 but my request not complet yet 17 days goes on
my no. is [protected]


pls contact on [protected]

S.BHOPALE

sir, i give a request of mo no.[protected] to move airtel but idea reject my porting request at 2 times in 15days
pls, solve my problm
contact no.[protected]

This is not the only problem with idea, most of the service providers doesnt allow customers to go out.
Send your complaint to Appellate officer of Idea, then to TRAI.

Complaint to TRAI

Contact Address:

Sudhir Gupta
Principal Advisor (MS)
Telecom Regulatory Authority of India
Mahanagar Door Sanchar Bhawan
Jawahar Lal Nehru Marg (Old Minto Road), New Delhi-110002
Tel. No.[protected], Fax No.[protected]
E-mail : [protected]@trai.gov.in

Service Providers are in a fix as to what to do with the porting request because they do not like to lose a customer. Therefore resorting to all sort of harrassments without valid reasons. They are harrassing unreasonable to unthinkable extent and thus inviting hatred towards them selves from the section o[censored]sers which is bound to malign their reputation to an unthinkable extent. They fail to realize that they can not hold the customer for long by such harrassment technique by telling white lies about the reasons as rejection of requests. In my case there was a balance of 0.78paise against my post-paid scheme which they cited as reason for rejection where as they collected only Rs 1178 against my last bill of Rs.1178.78p when Rs 1200 was tendered for clearing the dues against th last bill. They only give useless reply to your mails.They are never specific to your querries. They try to educate you about MNP just to show that they are concerned about your inconvenience but in reality they are mischievious fellows out an out on toes to harrass you and make you suffer with mental agony.
In my case when the balance against m current bill was 0.78 paise, I found thay they rejected the request on the ground of outstanding payment. hen contacted oer phone, no one gave satisfactory reply. They give you bogus SMS and COMPUTER GENERATED msgs which does not serve any purpose.
Ultimately they called and asked me to make payment o[censored]nbilled amount too, failing which they informed over phone (they never replied to the point when I emailed them) that all the unbilled amount also needs to be cleared before porting. But in my understanding only the bill raised amount is to be cleared as a post paid user. However, to make the think simpler, I went out of the way adn cleared all the unbilled amount along with the full amount of the monthly rental and kept them informing about the status and the action taken as per their verbal advice.
Lastly I found that they are still showigng outstanding though I made full payments and when challenged they accepted their mistake over phone but did not incorporated the corrections in their wrong entries in the server which always is showing outstanding. I vehementally protested and said thatt my outstanding for biled and unbilled taken together is NIL and so there should not be any problem for porting. They even misguided in past saying that since I have satisfied all the conditions, they have nothing to do and only the new service provider wiill do the needful. It was blantant lie.
To my surprise today I got one message from 1901 that my requuest has been rejected on the legal ground. It sounded so funny! as on 9/2/11 the reason for rejection was outstanding and when it was proved that there was no outstanding, they found some alternative way to harrass me. They have never told anty reason to me for rejetion, Neither on 9/2/11 nor today but the message that I received today from 1901 made it clear that this time they have some the reason a Legal. Is it the way a renowned service provider is carrying on with his business by decieving the customer by resorting to unfair mean? Can he hold on a customer in this manner. There should be one rmeedy and heavy penalty for the service provider who are harrassiing the cuustomer by unfair means. bThis time they said thereason for rejecttion is legal .I fail to see any legal content. Can India be a fair country if the policy makers are not strict witth such service provider who are harrassing the custtomer by unfair means. In my case, I wonder, if the reason for rejection on 9/2/11 was outstanding what suddenly made the reason Legal for rejection.
I HAVE CCORPORATE CONNECTION AND EVERY TERMS AND CONDITIONS FOR PORTING HAS BEEN SATISFIED. STILL I AM BEING HARRASSED ON ONE PLEA OR OTHER.
Can we not say that this is the Demerit of Privitization in India where ordinary people are harrased for no fault on their part.and no instant remedy is available? Such serviice provider shouuld be dealt with strongly and made to pay heavy penalty for dishonouring the decision for implementation of MNP Scheme? Why are they feeling so insecure about MNP? This very attitude shows they are not fair andtransparent in their business and cheating people with hidden means.

Yes Prasad u are correct,

Shall we move to TRAI or Consumer court???

AIRTEL REJECTING MNP

Airtel is not allowing its customers to switch to other operators of the fear of loosing its customers. i have applied for mnp on 30.1.2011, i got the new sim of reliance
and also i submitted my documents, after that i got the call from customer care about the reason for changing the operator to reliance, i said that its because airtel is costly as well as
3g has not yet come in chandigarh after that he said that they will reduce the call rates as well as sms for me . i rejected that offer and said that i will switch to reliance after that
its been 15 days that they have not done any mnp and i called around 50 times to customer care where i got the following response from them
1. WHY DO YOU WANT TO SWITCH TO RELIANCE?
2. YOU SAID YOU DONT WANT TO GO FOR MNP TO OUR CUSTOMER CARE WHO CALLLED YOU
after that he set a "BAD HELLO TUNE " AND REDUCED MY BALANCE TO -3.34 RS SO THAT I MAY NOT BE ABLE TO CALL THEM and DEDUCTED 45 RS
what a customer care are they providing, is this a the care of deducting balance and setting bad hello tune is a service which airtel is providing to its customers
i must say that airtel will loose its share in the market as well as it will HAVE IMPACT ON CUSTOMERS WHO READ THIS MESSAGE

THANKING THE PEOPLE WHO SPEND THEIR TIME IN READING THIS MESSAGE

SAKET DOKANIA
MOBILE N0 [protected]

Dear SAKET DOKANIA,

This problem is not only for you,
we all are suffering from this arrogance from Airtel . MNP requests are rejected continuously.
TRAI & DOT doesnot take any action against these .
We can do is, stop our friends and relatives from taking Airtel & porting to Airtel.
You can send your complaints to TRAI/DOT
[protected]@nic.in & [protected]@trai.gov.in

This is the time to react...

Jai Hind

hai friend,

We all are facing same problem from Airtel. They don't like their customers port out.
You can stop ur friends and relatives from taking Airtel & porting to Airtel.
Please send your complaints to DOT/TRAI
[protected]@nic.in & [protected]@trai.gov.in will all the details to prove that we are not fools.

Thanks,

http://www.facebook.com/pages/MNP-Complaints/[protected]

Hello, I am facing the same problem with MNP ..i want to switch from Airtel to Vodafone. My mobile number is [protected]...when ever i send an sms to 1900 it says "you have entered an incorrect code"..calling up the customer care was of no use ...can anyone help me out ? i am a postpaid subscriber..i have cleared all my bills too...Thanks, Prashant

Dear prashdiscovers,

Same problem for all Airtel customers.
They don't like to lose their customers.
You have to contact ur Nodal officer first then to Appellate officer of Airtel.

Please Join:

http://www.facebook.com/#!/pages/I-Hate-Airtel/[protected]

i too have applied for porting to airtel 10 days ago... no response...
worst service... i think no other network will make delay...

pls don take airtel... my suggestion for all...
i too hate airtel!!!

Yes Patel you are correct...

Airtel is the Number 1 worst service provider...

Thanks,

http://bit.ly/eNJxkS

still the problem remains same...

i contact all the communication hierarchy...

1. Customer care (10 to 15 times)
2. Nodal officer (2 times)
3. Appellate officer (2 times)

whether any other person is there on the hierarchy...to get resolve this issue...please help me...


" i am applied the MNP service on 20.01.2011 from airtel to some other network.

The new service provider will assure that you new service will get active by 27.01.2011.

But yesterday(27.01.2011) the new service provider sending the following message "Request AZ151189 dated 27 Jan 2011 has been rejected by current operator (Airtel) due to There are subsisting contractual obligation from the Subscriber agreement. Pls contact your current operator for further details." what is the Hell that Airtel guys doing i didn't sign any agreement with that Service. What the **** they are playing with Number portability. When i try to call the customer care simply avoiding the calls...and i try again i not able to call the customer care.
- Gnanavel, Pune - 6 "

DEAR SIR,

MY NAME IS KIRON DAS GHOSH
VILL- HARA, P.O.- BRAHMANPARA
[protected]@gmail.com

SUB:= Airtel is Rejecting my Porting Request

Airtel rejecting my MNP application
I am using airtel no [protected] (Kolkata) for the last 5 yrs .
And I want to change my mobile operator Through mobile number
portability from Airtel to BSNL.And I went to BSNL office
and I submit my id proof and porting charges. But I receive a
message from BSNL that Airtel mobile operator reject your porting .
Because of Contractual obligation. Actually in my case there
is no contractual obligation with Airtel because mine was an
individual normal prepaid connection. they are simply delaying
my complaint saying so-many lies. Actually MNP is a customer right.
but here airtel is denying that right for me.
I have called 198 & told about this problem 6 to 8 times
I received the airtel customer care request nos:
CMNRA[protected] But no body is ready to respond to this problem..

I am planning to file a complaint in consumer court for compensation.

I contacted my airtel customer care about this issue no one has responding .
Please. Help me sir
yours faithfully-

KIRON DAS GHOSH

Hi this is Kathik anand.C for Coimbatore, Tamilnadu.I am having the same problem with airtel and i applied for the mobile number portablity for the third time to convert from airtel to reliance.Finally I decided to send a postal letter with a CD which contain all conversation with airtel since my first portal request to TRAI.They will decide what to do to make my porting possible.To all I prescribe this way and tis is only solution to get relief from bad customer service of airtel.

It is not any serious problem to get MNP because of you may get UPC code some other source, but critical problem is to; it approve by your existing operator, when you submit UPC registration at your new operator to switch to there, before done everything it has to be approved by your existing operator. Your existing operator shall reject it with out any productive reason.
I am victimized this kind of rejection in two times

!dea is rejecting my MNP request for fake and wrong reason:
I am Bhaskar Pal of 164, M. N. K. Road (South) Baranagar Kolkata – 700036, I had subscribed one prepaid !dea connection of number [protected] (Kolkata Circle) which was activated on 1-Jan-2011.
Now a day I am taking decision to port out this connection to Tata Docomo, as this reason I had requested for UPC code for this no on 21-Jan-2011 & that UPC code was IK275QRB and this code was valid up to 5-Feb-2011.
On 22-Jan-2011 I was submitted MNP registration request to one Tata Docomo store. On 27-Jan-2011 I was received one SMS from TA-1901 the text was “Your Port In request for Mobile Number [protected] has been rejected by your service provider as you have been on their network for less that 90 days”. This reason for rejection was totally wrong and base less because of my connection was at that point 391 days (1-Jan-2010 to 27-Jan-2011) old. Then I was contacted with !dea customer care help line also I docketed a complain for this wrong issue with complain number[protected], still complain was not solved and showing processing.
On 6-Feb-2011 I was collected one more UPC code for this number because my previous UPC code was expired, the UPC code was IK297324 and will valid up to 21-Feb-2011. On 12-Feb-2011, I was again submitted one fresh MNP form along with my new UPC code at Tata Docomo store.
Finally I am very depressed to informing you that my existing provider this is !dea was rejected this Port In request on 14-Feb-2011 with another new issue, I was really surprised to sowing that SMS coming from TA-1901 and the text was “Your Port In request for Mobile Number [protected] has been rejected by your service provider due to legal reason”
After two unsuccessful MNP request, on 23-Feb-2011 I had submitted another MNP request in Tata Tele service for port-out my number from !dea to port-in Tata Docomo, my UPC code of this MNP request is IK228621. From one SMS come from TA-1901 I have known that my MNP request for my number is forwarded to !dea for approval.

DEAR BHASKAR,

YOU FIRST MENTION THAT YOUR IDEA CONNECTION WAS ACTIVATED ON 1-JAN-2011.

Airtel Rejecting MNP

I had opted to port my Airtel no.[protected] to vodaphone but i received message from vodaphone that my service request is rejected dut to subscribers contractual obligations. I had contacted nodal officer,
customer care, visited airtels office, sent mail but no feedback on my request. Will i be able to port my number ??????

I am using airtel sim([protected]) from last three years. really it is very cost. they will cut amount with out any reason. they provide pocket internet. it is very slow compare with any other packet internet. So with this reason I trying to port out. i got port number and applied to VIRGIN MOBILE. But the problem is with Airtel. they are not disconnecting. and distrubing me with councling calls. from last two days. pls suggest me what to do it's urgent.

AirTel — mnp complaint

I am using airtel sim([protected]) from last three year. really it is very cost. they will cut amount with out any reason. they provide pocket internet. it is very slow compare with any other packet internet. So with this reason I trying to port out. i got port number and applied to VIRGIN MOBILE. But the problem is with Airtel. they are not disconnecting. and distrubing me with councling calls. from last two days. pls suggest me what to do it's urgent.

March 11, 2011
By Rahul pandey

I had given an application for mobile number portability on 4th febuary 2011 to port my Idea no. [protected] to Airtel prepaid

But no action was taken by Airtel for 15 days and my UPC expired. So again on 2nd march I submitted my new UPC to the Airtel dealer who sits in a Airtel counter in my company. But still I have not got any response from Airtel. Company in which Airtel counter is located- Accenture, Whitefield, Varanasi) to whom I submitted my records is also not responding to me properly.

I had a very bad experience trying to port my number from Idea to Airtel. Kindly address the issue and port my number to Airtel at the earliest.
Rahul Pandey
Chitaipur Varanasi
Email: [protected]@gmail.com
Contact No.: [protected]

I am extremely frustrated

Please read the below email threads


----- Original Message -----
From: [protected]@airtel.in
To: [protected]@gmail.com
Sent: Saturday, March 12, 2011 11:14 AM
Subject: Acknowledgement Mail.


Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you earlier.

We are currently resolving your query and would revert to you within in 24 Hours.

Warm Regards
Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject: Re: Acknowledgement Mail. [protected]
Date: 12/03/2011 11:01:53 AM
From: [protected]@gmail.com
To: [protected]@airtel.in
Message body:
Hello Sir,

I have spent 2 hours yesterday and 2 hours today in the Airtel Outlet
(Electronic City) with relevant information and you people did not Activate my
account yet. My verification was done on Thursday (10th March 2011) and the
verification person (Manju) told me my account will be activated by 13.00 hrs
next day (Friday - 11th March 2011). It was NOT done and I called him and he
said he too do not know the problem and confirmed that he had submitted my
verification documents to Airtel. I talked with his manager and he too
confirmed the same and also said that he cannot do more than this because he
is an outsourcing employee. Hence, I went to Airtel outlet and talked to the
service represntative and she said that she cannot help because my activation
authorization is not released.

Today morning, I have contacted the Cusotmer care line ([protected]) and he
said as this number is not allocated to anybody yet I just need to submit my
documents in the Airtel outlet and they will provide me another SIM with the
same number. I visited the outlet and the person behind the desk said he
cannot help out and redirected me to the hotline number. I called the hotline
number and she understood my problem and told me to handover the phone to the
person behind the desk. I handed over the call and they spoke something and
disconnected. He told me that he need to send an email to get an approval and
then only he can help me.

I am not understanding what is going on. Was I spotted like a terrorist in the
verifiation? Why are you guys acting so weird. I cried yesterday for this and
I am Helpless. It is very easy to get another SIM but you do not understand
how many relations I loose if I discard this number.

I remember one thing though. I saw your MNP ad on yahoo website and I
submitted my request TRUSTING Airtel. Within hours a guy came from Airtel and
done all formallaties and vanished. Airtel was careful until ny number was
totally ported and once it is done, it discarded me like a garbage and
treating me as a most undervalue person in this world.

I have couple of thousands invested in your company and I am loosing trust on
you day by day.

Thank you
Anil Mutyala
[protected]



----- Original Message -----
From: Anil Mutyala
To: [protected]@airtel.in
Sent: Tuesday, March 08, 2011 10:12 PM
Subject: Re: Acknowledgement Mail. [protected]


Hi,

Thank you for your acknowledgement.

I request you kindly try to resolve this ASAP because I am curently using a number which is in roaming. Secondly, I am missing my Cab pick ups and drops due to lack of communication with the transport department (They will contact ONLY on the number given in the roaster). Thirdly, I have printed the number in the subject on my sister's wedding card and I might miss some important call for the event.

I know you can understand the remaining problems I face because of this. Please try to contact me on my roaming number [protected]. I came to bangalore from my hometown 2 days ago and please do the verification formalities as soon as possible.

I hope you understand my situation.

Thank you
Anil

----- Original Message -----
From: [protected]@airtel.in
To: [protected]@gmail.com
Sent: Monday, March 07, 2011 10:45 PM
Subject: Acknowledgement Mail.


Dear Airtel Customer,

Thank you for writing to the Nodal Officer.

We acknowledge receipt of your email and request you to provide us three working days, to respond to you.

We thank you for your patience.

Warm Regards
Nodal Office

Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.

Disclaimer: Kindly note that the working hours for Nodal is from Monday to Friday between 9:30 am to 6:30 pm.

[protected]-Original Message[protected]------
Subject: Re: [protected] - MNP SIM status Inactive ***Escallation***
Date: 07/03/2011 10:34:12 PM
From: [protected]@gmail.com
To: [protected]@gmail.com;[protected]@in.airtel.com
Message body:

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.


----- Original Message -----
From: Anil Mutyala
To: Anil Mutyala ; [protected]@in.airtel.com
Cc: nodalofficer.[protected]@airtel.in
Sent: Monday, March 07, 2011 10:24 PM
Subject: Re: [protected] - MNP SIM status Inactive ***Escallation***


Dear Nodal Officer,

Please see the attached string of emails. I could had been satisfied if I get atleast an acknowledgement that somebody is working on my case.

24 hours passed with no reply. I am very sad and disppointed on your service for disconnecting my connection without any intimation. Today I had gone through some unusual and unbearable situations because of your sudden action. FYI, I am using this number since August 2008.

Did I opt Airtel through MNP for this? Can anybody PLEASE HELP me in activating my number PLEASE. You can contact me on my alternate mobile number [protected].

PLEASE HELP ME OUT RESOLVE THIS ISSUE.

Thanks
Anil


----- Original Message -----
From: Anil Mutyala
To: [protected]@in.airtel.com
Sent: Sunday, March 06, 2011 7:28 AM
Subject: [protected] - MNP SIM status Inactive


Hi,

I have recently switched my services to Airtel and went to my home town for 1 month. Today I am back and observed that my sim is INACTIVE. I called the support and they informed that my verification is not done and hence my number is deactivated.

Can you please send somebody for verification ASAP as my communication is stuck in all means?

Thank you for your help.

Cheers
Anil K Mutyala
[protected]

AirTel — MNP was rejected continuously

Dear Sir

I have network issue in airtel for 8 months and I wish to change to vodafone thro mobile no.portability.But evrytime my request is rejected by airtel .I have cleared all outstandings and cleared all the request given by airtel.I did everything and I got a confirmation mail from airtel also.But again my mnp is rejected.When i called airtel no response.This is going for more than 6 months .They wont solve problems neither they leave also.This is an harassing thing and due to this my Blood pressure gone up.Pls take action against those cheaters and help the citizens.I have all the proofs in writing.

Airtel — Do Not Move Your Mobile Number to Airtel Using MNP

Many people were excited when MNP or Mobile number portability was launched in India. But the truth is that most of the MNP requests don't go through and people lose the money they spent for purchasing new SIM card, security deposit amd MNP charges. While most of the subscribers complaint about hurdles that original service provider creates in MNP process, The situation is reverse in Airtel.

Airtel staff is incompetent to make extra effort in following up your case with your current service provider. They don't seem to be sending 2nd request to MCH (Mobile clearing house) to get the number ported in...

The case in question is the MNP request for porting out my number [protected] from Vodafone to Airtel. It was requested on January 22, 2011 at Jammu (India) and the UPC number provided to me was:
VJ111281

Now, its been almost 2 months now and I am still stuck with Vodafone. And Airtel is not doing anything.
When I reported, all I received was an assurance from airtel presence but nothing thereafter.

When I reported this issue initially on http://consumercomplaintsforum.org/ , I received several emails from Vodafone staff and even their Nodal officer assuring me that they are not stopping the MNP. On the other hand i have not heard anything from airtel who have my money to process the MNP.!

See Details of this complaint at http://consumercomplaintsforum.org/mnp-from-vodafone-to-airtel-stuck-even-after-...⇄

Is Airtel Listening !

I am using the airtel no i.e.[protected] I want to port out my airtel no. but when i am generating UPC ( unique porting code ) they are not providing me the UPC code & the error which is coming

You have entered an incorrect code. SMS PORT <your 10 digit mobile number> to XXXX and initiate a new port in request.

i am already sending the message as they shown above
Kindly someone help me so that i can port out as early as possible.

Airtel MNP — REGARDING MNP FROM RELIANCE TO AIRTEL 9300888704

Respected Sir,
Good Morning,

Sir I am not agree with you, because I am facing problem since 19/04/2011 and till the day my MNP problem has not solve from Reliance to AIRTEL , I am still getting Complane request reference no. from AIRTEL, which are as follows CMPRO[protected] & CMPRO[protected].

Hence I am requesting you kindly resolve our problem as soon as possible.
Hope for the best Co-operation.

Thanks & Regards,

Vijay Mishra.
Jabalpur.
[protected]

I want to change MNP from Airtel to TATA DOCCOMO, But airtel is not allowing What I have to do?

I am a customer of Airtel since long . Regular habit, Faulty deduction of amount from web browsing, unnecessary services and not providing details about usage . Because, they don't debit the actual usage.
Airtel is doing unethical practice to customer for not providing fair practice in working.

Apart from this, I have been asked to submit address proof and ID proof which would cause unnecessary workload and taking leave though i had given twice earlier in the financial year .

Among the service provider except net work connectivity rest of service provided are not as per the ethical practice.

Due to my bad experience since long With Airtel, I never recommend to any one.

DM

Hi,





I had opted for an operator change to Airtel(Prepaid) from Aircel(Prepaid). I had given the form and submitted the documents on 20th May, 2010 to my nearest airtel dealer.



My mobile number is [protected]. I got a message yesterday from 1901 that my number would be ported on 31st May from 12am to 5.30am. But I am still unable to use Airtel Service.





When I called up Airtel Customer Care today morning they said that my number has been ported to Airtel but some documents were pending. I then called up my nearest dealer and they said that they had given all documents and still I am unable to use the Airtel Network.





Now its been more than 10 days since I have submitted the form.







Please do the needy.



Sanal Nair
[protected]@gmail.com

my no is [protected] in this no airtel can not process the mnp

im using aircel number but i wish to join AIRTEL, i sent all documents but process not complete. aircel says, our side is clear please call AIRTEL customer care, airtel also says the same thing, what can i do... my mail address is [protected]@gmail.com

dear sir my num [protected] I have applied for MNP on 4 Jul. 2011. I submitted All The doccuments. But Still No action Taken.




[protected]@yahoo.in
alternative num-[protected]

I am using the airtel no. I want to port out my airtel no. but when i am generating UPC ( unique porting code ) they are not providing me the UPC code & the error which is coming

You have entered an incorrect code. SMS PORT <your 10 digit mobile number> to XXXX and initiate a new port in request.

suggest me any solution

AirTel — MNP complaints

My Name=Vilas Lingade
My Mobile no.=[protected]
MNP unique Porting code=VZ534669

I requested MNP from my vodafone Prepaid to Airtel Prepaid on 27-06-11.
Sir,On 16 july,my number come in Airtel & its outgoing started.
But,On 18 july my AIRTEL service stoped & MNP is rejected due to new sim Card (buy less than 90 day)

BUT,Sir,My simcard is two years old (buy in 2009)

When i go to Airtel office ,they said that contact to Vodafone office.

When i go to Vodafone office,they said that your MNP request accepted or your Number went to Airtel & you contact to Airtel

what can i do?

Kindly let me know why my request was rejected

If MNP is rejected by Vodafone what will be further course of action.
Do you need to raise complaint with TRAI. And what is process for that.

VILAS LINGADE
My mobile=[protected]
Email id = vilas.[protected]@gmail.com

Dear Team
My no [protected] last 15days of porting my connection from Stel to Airtel, now Airtel disconnected my sim card said “ Incoming facility not available” all document has been clear, airtel said your no is Incoming facility not available& also u donnt use this no so now i am face a big problem. But since not taken action to start my number still blocked not yet started why Airtel harassing me, appellate office never respond. My contact no is [protected].Please help me.

Hi Team,

I have applied for MNP on 20 August. 2011. I submitted All The doccuments. But Still No action Taken.
Please update me status ASAP. Pleae mailed me status of MNP in below given mail address.

My No: [protected]
Prev.S.provider Name : Reliance CDMA.
Email: [protected]@gmail.com

Airtel — non providing of MNP code

Respected Sir,

I am user of Prepaid No. [protected] of AIRTEL. This companny's services are not upto mark. I want to change service provider. I have send 3 times SMSs to 1900 [PORT [protected]], every time company dedcuted Rs. 1 as SMS charges but till date it has not provided me MNP code. also there is no satisfactory response from their customer care. please help me to solve this problem as am suffering from this problem since last 5 days.

Thanks!

Kuldeep Singh
[protected], [protected]

Iam JK. Iam using the number of [protected]. In my mobile film stars blogs coming from december, 2011. But i donot asking these type of services and not registered. I do not want any kind of services.This mails coming with the number of 55563 and 655 serial numbers. Please stop the Airtel these type of messages as early as possibel. I consult the 121 services but no use. When i recharge the mobile, then the amount was deducted. Every message deduct Paise 10. Please ignore the messages and stop.
Thanq

Please ignore the film star blogs.iam using the [protected] Airtel no. stop the messages immediately

Hi!
Airtel is such a worst network when it comes to porting out a number from their network. one has to run from one end to another end to get it done. Even though no result. the more u contact cust care execs they disconnecting the calls midway. i[censored] keep calling them, they simply divert ur call to automatic telling machine. i hav experienced the similar problem. i hav applied for no. portablility on 14th of march. After 7 days i called them enquire the status but in vain. they keep telling the stories. One of their supervisors asked me to resubmit my documents. And as per insistence i took time off to resubmit the documents. But no result. i think i have called them umpteen no of times. every time i call them they come up with new stories. Finally when i spoke to the supervisor he told me that my request was not processed and told me that i hav sent them the cancel msg which i never sent and when i declined he asked me to start from the scrap bcoz the validity of the upc code was expired. The interesting thing is when i spoke to their executives regarding the expiry date 2 days b4 the actual expiry date they assured me that it is applicable as long as u submitted the documents. My sincere advice to u all is to register a complaint with '' consumercomplaints.in'' or u can visit '' airtel.in/airtelpresence and narrate ur problem. And this is the high time the authorities concerned(TRAI) to look into the matter and take stringent action against the Airtel Network for causing inconvenience to the customers.

Airtel MNP — fluctuations in airtel services

I ported my number to airtel the service was proper for few days,7 days after airtel sent me a msg that your documents are not submitted..even through i have submitted all the required documents..they said they can even stop the service.Please help.

hello bharti airtel,
The page you recommended of your original website is not available !!

AirTel — Games download from Airtel Live

HI,
During Last month, i got messages from Airtel Live stating that i have downloaded some game from Airtel Live and i am charged Rs.99.So i called customer care immediately. The Rep said they cant do anything now until the bill is generated.But i kept getting these messages everyday. Someday i would get one messages some day i would get two.everytime i complained i got the same response that is to call them after bill got generated. So totally for the month of january i got around 13 messages.

Finally they took up the complaint and they are saying i have only downloaded and they cant waiver the charges. I have an Android Phone and i can use Java games so there i no point in me downloading java games. And not only that i dont know how to access Airtel Live also. I tried telling this but they r saying i have only downloaded.

Sometime i used to wake up in the morning and get i would have got this message late at night after i slept. How is it possible for me download games while i sleep??

Please look into this issue. I have a postpaid connection and my number is [protected].

They have charged around Rs.1000 in my bill

Thanks
Ajay Menon

I got the same msg even though I was not downloading any games. Even I dont know how to download them and how to use airtel live Single day they charged me rs 620 !! . Even the Java games are not supported in my mobile.. And all msg were in a single day!! Now they are saying that u have downloaded it. I am going to consumer court. Please let me know i[censored] have got any solution. I have started using new sim already.

And I had to wait till my bill got generated to raise a complaint!!! Now they are saying how the log will show that your number downloaded those games !!

Anyone within airtell who has access to my account can easily use my phone as proxy and download the games and send the bill to me. It is insider work.

AirTel — DOWNLOADING GAMES

RS.198 HAS BEEN DEDUCTED FOR DOWN LOADING GAMES FROM AIRTEL WAP ON 08.04.12 WITHOUT MY CONFIRMATIONM ON MY MOBILE HAVING THE SERVICES OF AIRTEL. MY MOBILE NO. IS [protected].THIS HAS HAPPENED TWICE AT THE SAME TIME (10.12 PM) ON 08.04.12,EACH AMMOUNTING Rs.99.
IT IS THEREFORE REQUESTED TO REFUND THE SAME ON MOBILE NO [protected].
REGARDS

Hi,

I'm Prateek from Kolkata.
The same Video Club subscription has been activated in my mobile no. as well [protected] (without my concern)

Airtel is therefore charging Rs.99/monthly and the funny thing is - the amount is getting deducted whenever the pre-paid balance is above than the required amount!
Last deduction was made on 13th August (Saturday)

I have contacted the customer care service and have spoken with the reps, but they are not willing to solve the issue.

This is a clear case of fraud with the unnecessary deduction of hard-earned money.
I therefore claim a refund or would leave the Airtel service and would rather opt for an MNP.

This is the worst thing any service provider can do!
I therefore claim a refund and

Same with me.. My Phone number is [protected].. Please take action against Airtel.. I will never use Airtel in future..

same with me too...my phone no is [protected]...i just called 3 minutes before writing this comment...they told me its an service for something related to sex videos or something...i don't access the sex sites and the service has got activated...these frauds should should get
punishment...please forward my comment

I have same problem what to do airtel is a big fraud company

name sallu Bangalore
My mobile numbers is [protected]

Today I received a message " MODEL VIDEO CLUB_30_60 service has been [protected]@Rs60 for 16days. Txn ID N[protected], 18Aug15 09:34. Service will be renewed after validity expiry. To use, Click http://bit.ly/1OMLqTY (Data charges apply).To deactivate, call or SMS STOP to 155223. For more services, call 56789"...
But the worst thing is, I don't activate anything and Airtel charged 60rs from my account unnecessarily... Kindly please refund it... or I will opt for any other Telecom Service.

same with me([protected]) and @ 99. its disgusting...i never activated this than y r they dedecting this amount n usless service.

I never expected such a thing from Airtel.
Deducting 60 rs for video club service, without any confirmation from user.
Dear Airtel management, please wake up.
This is going to dent in the reputation & consumers like me will switch to other service providers.
I hope that Airtel will stop this looting & we get refund of the amount.
[protected]

Same with me.. My Phone number is [protected].. Please take action against Today I received a message " MODEL VIDEO CLUB_30_60 service has been [protected]@Rs55 for 15days. Txn ID N[protected], 22Feb16 08:34. Service will be renewed after validity expiry. To use, Click http://bit.ly/1OMLqTY (Data charges apply).To deactivate, call or SMS STOP to 155223. For more services, call 56789"...
But the worst thing is, I don't activate anything and Airtel charged 60rs from my account unnecessarily... Kindly please refund it... or I will opt for any other Telecom Service.Airtel.. I will never use Airtel in future..

I downloaded a song in free but this option has been activated and deducted 17 really from my balance and it showed to stop smoking STOP to 155223 then I msged it deducted 1rs from my balance but also it was not stopped now it pack has been renewed please refund myk amount my mobile number is [protected]

I downloaded a song in free but this option has been activated and deducted 17 really from my balance and it showed to stop smoking STOP to 155223 then I msged it deducted 1rs from my balance but also it was not stopped now it pack has been renewed please refund myk amount my mobile number is [protected]

I have experienced same fradualant activation for video club service. Upon reporting to airtel customer care they reponded. In such a way that I have activated by mistake by clicking some adds in.I have just opened the what's app.They replied in such a way that I am new to smart phone and hence I am reponsible for service activation so I should bear the cost for the service which is not used. This is how airtel money looting from customers.

Me too. They deducted 30 RS without any notice. I need refund. [protected].

my mobile number is [protected]. even i am facing same problem. every week airtel is deducting rs 30 for video club service which i have not opted. automatically they started deducting this money from my airtel prepaid account.

I have experienced same fradualant activation for video club service. Upon reporting to airtel customer care they reponded. In such a way that I have activated by mistake by clicking some adds in.I have just opened the what's app.They replied in such a way that I am new to smart phone and hence I am reponsible for service activation so I should bear the cost for the service which is not used. This is how airtel money looting from customers.
Hate airtel service fraud people

bye the way my mobile number is[protected] and I am gonna shift this to docomo.
-- Ajit

Dear Mr. Rakesh Kumar, stop posting auto generated messages and thereby fooling customers.
This type of system generated answers will not do any good.
Had you really felt about customer's concer, until now my number would have activated with 30 paise/min.

AirTel — Balance discrepancy

Hello,
This is Pradeep, on 26th of mar 2010 i received an sms saying abt recharge with 88 and u will get 77.88 and get 10.22 after 48 hrs and there was no due date written regarding when i should recharge the same. i did on 28th mar 2010. Firstly i received 77.78 so 10 paise less and then i waited for 48 hrs to get the remaining but it still hasn't been credited yet. i called customer care but they say that i cant avail this facility bcoz its not applicable for me. i said that i had received the msg from their side but they say that there was no such msg sent to my no. So they r blindly lying bcoz i still have the msg with me.
Now what should we make out from this. Is my grievance going to be taken care off.

Airtel — Non Replacement of IPTV Set top Box

My set top box is not working.
An engineer from Airtel came to my house on 17th December and said that my set top box is not working.
He assured me that it will be replaced within the next 24 hours. Since that day I have been calling up Airtel constantly but they have been giving me false deadlines and are not replacing my set top box.

Hi,
I have faced same problem. I have talked with Nodal officer regarding this. He has told me that TRAI has made complusary to submitt ths document.TRAI doing audit for same.
But, One qusetion remains If TRAI is going for audit.There is some problem with one of document. (I.e. address proof & some idebtification missing),
Airtel has to convey the same message to customer. But, Nobody is ready to convey the same message.
If sombody submitt the electric bill & Pancard, this document will not change life long.Then there is no neccessity to submitt document again.

Regards
Amit

Same thing has happened to my airtel connection...and airtel has deactivated my sim without even informing me. I am facing a lot of problem as I used to receive very important calls on this sim. As I am in Rajasthan and the sim is registered in Tamil Nadu, it will cost me a lot of money and time to go and submit the documents in Tamil Nadu. As they want me to submit my documents in TN not anywhere else in India.
Seriously fed up with Airtel!!
I lost all the faith and respect I had for Airtel. My phone is now totally DEAD! Ph. [protected]