Airtel Complaints & Reviews

I am an Airtel user from last 5 years, I have faced a lot of problems....
and these problems have became routine...

this turn....I had activated an internet pack of
Rs 22...on the day before yesterday...
I browsed net, downloaded all the required data
but, today, I turned off all the data services of my mobile phone... recharged my mobile with Rs30.
activated Rs 5.net pack.....checked the confirmation SMS, checked my balance....and turned on my data services and started browsing
again.....after 5 minutes....
I checked the balance Rs 22 were deducted..
I called customer care....they ignored three calls..
after listening the problem.... later the last one talked to me...and didn't gave the solution..
after that I told him to transfer call to his senior..
I talked to Mr umar khan (supervisor)...and after that....Mr Hakeem Abrar(team leader).....
they also didn't gave proper response by telling that my mobile is having a fault......


so I request all the viewers to do the needful...


Regards JUNAID NISSAR
Cell No. [protected]

Airtel DTH is trying eat away the money of its customer.

There was no signal error B001 and on contacting the customer care, they did some manipulation. And finally they said they are going to send some engineer to home and asked me to pay 125 Rs.

I am not able to understand if the problem is not mine why should I pay the money.

Also another strange thing is if we dont recharge in time, they block the signal. If we re-charge then, they have some hard reset option for which they charge 30 Rs.

Sir,
I am using the minutes plan of Rs.195 on airtel mobile no.[protected] but i am unable to know the balance of the plan.

With regards
prabhakar chaurasia

i Hari kishan sharma wanted to transfer the ownership of my mobile number [protected] to the name of my son. I submiited all the required documents at Airtel customer relation ship center jagatpuri new delhi to Mr. Aarif. on 27th of jan 2013. till 10th of feb nothing has been done. then i spoke to appellate authority Ms, jyoti malhotra. she asked me to send her all the documents scan copy to her mail. i did that on the same day on 14th feb. i was promised to resolve the issue with in 72 hours . but today as on 24th feb the issue is still pending.

all the time airtel appellate team come up with a new excuse and never even think to resolve the issue.

my alternate number to contact is [protected].

i[censored] can please help me out.

Hi, On December 24, 2012, Airtel digital TV removed HD (High Definition) broadcast of two of the most popular sports channels viz. Star Cricket HD and ESPN HD. I was in particular, an avid viewer of these two channels and I have made significant investment keeping in mind the viewing of these two channels in HD (High Definition), including the purchase of 2 set-top boxes costing in excess of Rs. 6500/- and the purchase of a new full-HD television.

The absence of these two channels in high definition has caused me severe mental stress. On calling customer care department of Airtel Digital TV, their response have been quite nonchalant, thus causing even more agony for me.

I want this inconvenience of mine immediately redressed by Airtel Digital TV by restarting the HD (High Definition) broadcast of the above mentioned two channels and providing me suitable monetary compensation for the extreme mental agony caused.

Regards,
Anirban
[protected]@gmail.com

I gave one old model of mobile to my son. Recently we changed the model to HTC one. Immediately after changing the instrument,the internet got activiated. We presume that it would be @ Rs. 100/- per month.

However in 2 days and 19 hours the bill shoot up to 1500/- and with penelty and taxes they are demaning Rs 1700/- from me.

I have registed complaints to nodal officers and have been told that about six month back one scheme was activated that was free for some time and later on charges are applicable. We have been never explained about the scheme. Simple internet charges at this rate is just not acceptable.

I am a regulsr bill payer and they are behing me for the bills - pending as per them

My Mob has missed in train and I was trying to block my airtel mob no and call many time at 198 and 121. Kindly help me out I am gold costumer of airtel

sir i am Lalji soni i recharge my airtel ([protected]) mobile through recharge it now.com on 23/02/13 at 03.25pm the amount of 160 rupees deduct from my SBI account sbi ref no (CCA13BIEF531IGG4420792 TRANSFER TO [protected] AVENUES INDIA PRIVATE )till this minute recharge is not successful recharge.
recharge it now.com, i loss of my money time and all i submit all details i think this site is frad please take necessary action. i trust u sir need your help.

Thanks & Regards

lal ji Soni
[protected]
Email:[protected]@gmail.com

Dear Team,

I have received a mail as on 11th Feb 2013 as a final reminder stating that an amount of Rs1700 has been outstanding and needs to be paid else there will be legal action against me from the Lok Adalat , However as I was then moving for my career progression to Dubai for which I called customer care and asked for the suspending the number and which was accepted the reference ID for the conversation in customer care is [protected] . After this my wife went to the Airtel counter which is in Kumarswamy layout ,Bangalore 560078 and paid the bill amount the details are as follows ::

Bill Amount Rs 2917
Payment date 29/11/2012
Time 6:38 p.m
serial No.of Receipt 0051
Transaction ID [protected]
Bill Arc Code 135

THe above details are from the receipt which is there with me .

After that as on 20th of feb I got the following mail from Collections.[protected]@in.airtel.com <Collections.[protected]@in.airtel.com>; and cc from collections.[protected]@gmail.com <collections.[protected]@gmail.com>; stating the following

Pre-Litigation Case No.255363/13

Date:[protected]

Dear Customer,

This is to inform you that our records shows an amount of Rs.1700/- remains unpaid till date on your airtel mobile number [protected] bearing a/c [protected].
We have also initiated mails, reminding you to make the said payment, which you have ignored. Hence the case has been moved to our solicitors and a Lok-Adalath notice has been initiated on 28th February 2013 at Office of Deputy Registrar, Basement, City Civil court complex, Behind Kaveri Bhavan, Bangalore-560009. Between: 11 am to 4 pm (Lunch from 2 p.m. to 3 p.m.) for amicable settlement of the above mentioned account.
The notice has been dispatched to your billing address. Hence request you to take the notice and appear in the court on the above mentioned date.

For any further clarification, feel free to contact:-Ms Shilpa on [protected]

Please do not reply on this e-mail for further communication, mark a mail to collections.[protected]@gmail.com...

Kindly suggest how I can claim compensation from AIRTEL for such harrassment and to what extent can I sue AIRTEL for this.

Warm Regards,
Dibyendu Mukherjee.

I am a user of Airtel Mobile data service. initially I was using the package of Rs. 59 for 1024 MB data. The services were blocked on 12 Feb 2013 and I was asked to pay Rs.2443 despite my bill plan.I still paid Rs 4500 towards the bill and after repeated calls at 121, the plan was changed to unlimited plan at Rs. 149 per month. the data service was started only to be barred again after few hours with a SMS asking me to deposit Rs. 7565 towards Internet usage. Repeated contacts at 121, I was told to ignore the message as I had unlimited data usage plan. However, The data connection was again not available for 4 days. It was again told to me that I have already deposited excess amount and the data service would be restored in 4 hours. I was surely restored only to be blocked again after few hours. Repeated calls at 121 were futile as the cust care executive expressed her inability to help.
The data service of this erratic nature and huge billings despite a plan on board definitely amounts to GROSS DEFICIENCY IN SERVICE not taking into consideration the losses due to lack of data connectivity for days together.

i am using airtel sim card for my cell phone
[protected]
i balance as being dedutced for the services which i not activated and all
custumer care 121 is not answer my call
please help me to refill my balance back through airtel company

I have my airtel mobile no.[protected] in Bharti Airtel - postpaid services for the past 6 years. Now-a-days
I am not able to login my account through www.airtel.in , which this website address given by the airtel service
provider.

1. I had checked my system through my service engineer and my network connection (Tata Docomo) for
my internet connection and these are working fine.
2. So the above problem only in that website address or corresponding some problem in airtel services.

Please do the needful immediately.

Thanking you,

S NARASIMHAN
Salem Steel Plant,
Salem 636 030

Respected Sir,
Yesterday (22nd feb 2013 at around 11:00 pm i did a SMS recharge of Rs 52 from my Airtel Sim. by dialling *555# and selecting the 52 offer. After Confirming, it said that you r request would be processed within an Hour Where as till now ( 23rd Feb 23/02/13 6:35 pm) there has been no sign of the recharge. No doubt, no money from my balance has been cut as yet but i am being charged at rs 1 per msg.. and i am waiting for the SMS pack recharge to be done ! But it is not being processed yet.
Please look into this case immediately. Thank You.

I, Richa Anand booked the new Airtel Wi-Fi connection with a/c no. [protected], and Customer Enrollment Form - 454520 on 16th Feb, 2013 and checked with the sales person Anil with phone ([protected]), responsible for Miyapur Area, Hyderabad about 10 times that if I can use Wi-Fi system in multiple systems. (laptops and mobiles)

I told that earlier there was an obligation o[censored]sing 4 systems in Airtel Wi-Fi and if that is the case, I do not want your connection. The sales person(Anil) took money from me and convinced that I can use it in multiple systems after writing an application that I am taking the ownership of any misuse.

I agreed to it and gave Rs. 1000 to Anil for “8Mbps [protected]@999”plan and he gave me the receipt Customer Enrollment Form – 454520. After a week, today, 23rd Feb, 2013, when the technician came to install the connection, he told me that I can use only 4 systems at a time with Airtel. I called up Anil (the salesperson) and he said that he is helpless and can’t help. Just two days before the policy changed – which was completely a lie. Further, he said that you only have 2 systems so why are you looking for multiple systems – as if it’s his business as how much laptops I have!

In addition, he said that I can get the connection installed and he will give me a Wi-Fi (router) WITHOUT LETTING THE TECHNICIAN KNOW so that I can use multiple systems – which is gain as per Airtel is not possible and such offers do not even exist!
He also said that in case he will not give a Wi-Fi router, I can use the connection for one month and then disconnect that. He was doing a fraud just to complete his sales target which was ridiculous.

I have cancelled the connection and expecting the money to get back in 21 days. However, according to the sales person (Anil), I will get in 4 days – God knows HOW???? So many wrong information!

I have already lodge a complaint with Airtel customer service (Complaint number –[protected] and sent the email to [protected]@in.airtel.com and nodal.[protected]@in.airtel.com and expecting the concerned authority to take the action.

Sales people are doing fraud with the customers and giving them wrong information just to take money. There sould be some action to be taken against AIRTEL to stop this fraud.

Regards,
Richa

Hi, i recharged my airtel prepaid with 3g plan of Rs152 in which i should get 500MB 3G and 500 MB 2G on 8th feb 2013. I received 500 MB of 3G balance but didnot received 500MB of 2G balance. I registered a complain with customer care of airtel on 16 feb after i got a message that your complain has been resolved but i didnot received any balance. again i called customer care of airtel but they replied me that your complain has been resolved and we cannot do anything.
If it is like that i have to opt for MNP .airtel has to refund my 2G balance of 500 MB.
Please resolve my issue as soon as possible.
Thanks
PREM PRAKASH PANKAJ
MOB NO.-[protected]

Hi, I have activated DND on my phone but airtel still sends the message and started deducting amount from account without my notice. When i called the call center the representative was rude and harsh and rudely said that she will credit the account. When i asked for the supervisor, she said the supervisors are busy and will call me back me back in 2 hours but none called me back. I again called them after 2 days, the representative said someone from the technical department will call me back but none called me back. Its been more than a week i am trying to fix this issue but airtel is least bothered to resolve my issue. This is never the service i expected from airtel. My number is[protected].I sincerly will not recommend any of them to airtel because they just debit the money from the customer's account without even informing to the customers.

REGARDING AIRTEL NUMBER : [protected]
Dear Sir,

This is Koustav Roy from kolkata. I was totally harassing by service from Airtel. I was taken a Airtel 3G sim from Airtel store at Garia Kolkata. and i was informed that this is unlimited plan @600/- where 3GB is under 3G speed and then it will drop down into 2G. so i was satisfied and take the connection. After taken the connection i faced problem for Network fluctuating , So i launched a complaint. But they cannot able to solve me out for the same. so i was surrender the connection. Now they are asking me 3200 rupees from me for using the service for 20n Days only. Where my plan was for unlimited. and when i asked for the bill i was seen full bill was a copy of mistake competition. First the Billing cycle related. My billing cycle was started from 20th but i have been charged from 18th and 19th. not only that for using the service of 20 sec & 12 sec i have been charged 1796 & 1794 rupees. Can you believe that. I also attached the copy of that along with highlighted. Now they are stop one of my post paid connection. I Have total 8 Post paid connection. All are very important. So who gave permission to STOP one corporate connection. I was continuously mail to every department of Airtel, No body can able to solve the issue and upper that they stop one connection. i was mailed to appelate, presence, 121, manoj kohli, DOT and TRAI for the same. But not get response from any body. Now i attached the document please find this out. It was your fault not mine so why you stop the connection. If any body can help me please help me. Contact number is [protected]
Today I also visit ARC at Park Street Kolkata, But the manager was also shocked to see that but cannot able to help me on the same. He also inform that this mistake was done by Airtel but he cannot able to help me out. He informed to mail this concern to Nodal. If an Manager is also acknowledge the concern then what service is given by Airtel. I also would like to inform Don't try to stop any connection. i have the hard copy of everything which i was shown to ARC manager Malay at park Street i will take a big steps against you and also start my connection ASAP.9 i.e. [protected] which you are stopped today. If you are not able to help me on the same i will stop each and every connection from Airtel i already start to do that. you can check i already apply for MNP of my [protected]. Please see the documents attached with
My Billing cycle was from 20th october to 19th november. And i was charged from 18th october. and for 20 and 12 sec usages i have been charged 1794 and 1796 rupees amount.

Thanks & Regards

I am a subscriber of Airtel Broadband services since 2004. Till about 2 years ago, their service against my complaints were satisfactory. However, for the past 2 years their service has been inefficient and unsatisfactory. The latest complaint from me was that the Broadband speed is varying resulting in loosing the website all of a sudden. One of the technical person visited my house, after lot of persuasion. After checking the system and connections, he told me that the Modem has to be replaced at my cost. All these years, whenever the Modem went out of order, their technicians visiting were replacing free of charge because the Modem belonged to them. But this time, the person insisted that I have to pay because the Company has changed its policy for the last 2 years. I informed him and another person who called me this morning that it is their duty to replace their own Modem and that I will not pay for it. I also told them that I have not been informed about their change in the policy which they are obliged to inform their Customers. Now I am at a dead-end. Inspite of having a Broadband connection and paying for it, I am not able to make use of the service. Is it the way of leaving their valuable customers of more than 8 years standing in lurch?

While I was browsing net I received a message ," thankyou for downloading hot seller zone we have deducted rs99.00 from your account." Then I spoke to the customer care personnel he told even if it is ur mistake or bychance if you have done it then also we cannot refund the money and disconnected the call . I tried once again but now there was no option this in the ivrs to speak to the customer care. My Mobile No. [protected], Name Rajnish Kumar, if you don't refund wrong charges amount please skip my mobile no. after that i will not pay any balance amount this is for your information.

Regards
Rajnish Kumar
[protected]

I have done my recharge from easymobilerecharge.com ,my order details are below. I have not received any talktime from airtel but as you can see order status is showing recharged. Please take a look into my problem.

my order details from easymobilerecharge.com

Order Number:16680104
Mobile Number:[protected]
Order Time:[protected]:27:00
Process Time:[protected]:27:18
Operator:AIRTEL, Uttar Pradesh(W) & Uttarakhand
Amount:113
Reference:[protected]
Order Status:Recharged

Thank you


GYANESH MEENA