Dear Consumer Grievance Officer / Concerned Authority,
I am writing to raise a serious concern regarding the false commitment and poor service I experienced during and after availing a new Jio Fiber connection.
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📌 Customer & Connection Details:
• Fiber Connection Number: 91-[protected]
• Sales Executive Contact: [protected]
• Technician Contact: [protected]
• Customer Care Contact (Cancellation Dept): Spoke with Babitha
• My Contact Number: [protected]
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📌 Issue Summary:
At the time of installation, I was clearly informed by the sales executive that:
• I would receive a 50-day free trial with 30 Mbps speed.
• I would need to pay a ₹500 security deposit, which was promised to be 100% refundable.
However, after 50 days:
• I was informed that I could not recharge with the 30 Mbps plan anymore and was forced to upgrade to a 100 Mbps plan costing ₹700/month.
• When I requested a refund of the ₹500 deposit, I was told it is non-refundable because I had “used the service” — despite it being a free trial as per the original commitment.
This is a clear case of miscommunication and misinformation by the sales team, leading to financial loss and mental stress.
Furthermore:
• My connection was disconnected without notice during work-from-home hours on a day of heavy rain, leaving us stranded without internet.
• I called multiple contacts — including the sales executive, technician, and customer care — but no one provided a proper resolution.
• I have also sent an email and posted on Twitter, but have not received any response to date.
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📌 My Requests:
1. Kindly refund my ₹500 security deposit as initially promised.
2. Please take appropriate action against the sales team for providing false information.
3. Improve the cancellation and refund process to avoid such issues for future customers.
This experience has been disappointing, misleading, and unethical. I request immediate attention to this matter.
Looking forward to a prompt and fair resolution.
