[Resolved]  Anand Gas Service (Bharat Gas) — excessive delay in supply, suppressing date and serial no. delivery whimsically.

Address:

Hooghly, West Bengal

Dear sir,
The above gas dealer is delaying my supply 24, 25, 29 days they are not giving the actual booking no. and date as they put in my gas booking book in hand (without any signature). This is happening for lot of years. Several times I drawn the kind notice of the authority (Kolkata and Mumbai) but unfortunately they did not give me any reply. Moreover, after making complain in black and white the dealer desperately delayed more (more than one month 34/35 days after booking). Most of the time My two cylinders remain empty though I had to deposit for 2 cylinders.
They clearly deny my telephone booking and instead they put date as per their own will. Now I have to book physically at the shop of the dealer. I am about 59 years of age which is on the verge of attaining the senior citizenship and as a medical practitioner (registered) I have to keep myself busy on my patients.
Regarding the same I wrote to the Territory Manager, Uluberia (Howrah, WB) for Twice(14/3.2011, 13/5/2911) and The General Manager, Mumbai thrice( 3/8/2011, 21/11/2011 and 30/11/2012} but unfortunately I got no answer.
They are not lodging my booking in computer at the time of booking instead they put this in a very rough tally book. They deliver my order whimsically at any date and after delivery they lodge it into the computer.
Recently I opened my page in www.ebharatgas.com and came to know the fact. They are putting the date actually but no serial no is given concealing my serial no.
I booked on 4th. February and not get it till now. I shall be able to send the xerox copies of all the relevant papers as and when need.
I shall be obliged if I get the solution at your earliest.
Thaning a lot

Arun Chattopadhyay (consumer no. AG 10949)
Mobile no. [protected]
Email: [protected]@gmail.com
Dealer's name : ANAND GAS SERVICE (Serampore, West Bengal)
Date: 20/2/2012