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[Resolved]  Anusat Association — inefficient service provider with false promises and no written record

anusat association situated in anushaktinagar, mumbai-400094 is internet service provider for B.A.R.C COLONY which is having highly inefficient services providing to its customers and blaming customers for their wrong and ineffective work procedures and not giving customers proper refund or extention of internet service.They are not having online complaint system and so whenever out internet is down our complaints are not logged in their system not even manually for which they are blaming customers.When our internet wasn't working for 7 days and when we went to their office for getting our complaint registered and asking them to extend our days, they told us that they will be giving extention only for 4 days as 3 days problem was due to their telephone operator which is a part of anusat association but they are not ready to take their own employees mistakes and so we are giving this complaint agaist them for suing them as they are only taking money from customers but not providing sufficient service and creating problems for customers by only giving false excuses and testing our patience as they are the only service providers in the colony. I request you to take necessary action so that the colony can get better services regarding internet facility or we can get some other service provider in the colony.

Thanking You,

Ketki Shelar
Complaint marked as Resolved Aug 14, 2020
Complaint comments  10 Comments     Updated: ShareTweet



Yes I agree, their phone is always busy or they are not attending the problem.

I had applied for internet and deposited Rs 1010 as an advance but they are not ready to install the line. I had spent 3 day valuable Cl for this purpose they they did not come. Every time they are telling that they are coming but they will not come. I have to wait wait and wait in my room. I am very much worried about my money which they have immediately withdrawn from my account. They are sucking to consumer’s as they are taking advantage of being only provider in the BARC colony.
Anusat association was formed as an elected association from among the residents of anushakthinagar. It is an organisation where the elected office bearers are not paid class. Their internet services started very long back, even before the present high speed broadband services had come into existence. Now, this is not a profit making professional body to upgrade the systems as soon as it becomes available in market. This, and also due to other limitations of working inside the colony, they may not be able to act as per the expectations. Still I feel, within their available resources, they are performing well. Also there is no restriction to other service providers (having wireless broadband) to provide their services in the colony.
Anusat association is the epitome of corruption and malpractices, as in all govt organizaations.
I have a 512 kbps connection and was getting 50KB/s as download speed.
my pc run for atleast 18 hours with internet is on.
Looking at our high download data they just reduced our download speed to 38 KB/s and they just suck. Bloody Madarchod...
Yes, they have a very primitive style of working. They renew the account only after they receive the amount in advance, even for an old customer. They just disconnect the connection on the last day if the payment does not reach them in advance, as if the customers are going to run away with their money! very disgusting.
I have a 512kbps internet connection but today 16 feb. 12 i get download speed 7kb/s.

we all should come together and discuss the things in detail and try to call AGM, new election & go through right procedure.
all the commie members and the financial detail should be given online. to make system transparent.
they don't know anything, lazy people who don't do their work and are busy always in smthng or the other .I thought at least in Barc this problem will not be there b wat can we do
i agree to this anusat sucks.. i have 1 Mbps connection and the speed i get is 0.04 Mbps - 0.14 Mbps.
I agree tht the speed can't be perfectly 1 Mbps but atleast can I expect a 0.5 Mbps speed.

Services suck and there are some days when the internet doesn't work but when it comes to payment they have no loopholes. They cut the connection on the last day itself. No extension on the deadline. As if we are running away with their money.

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