AO Smith Complaints & Reviews

I have purchase 1 No. AO Smith Jajuar 10 Ltr. water heater. Water Heater Details as follows :

Make : AO Smith Jajuar
Model : EWJ 6, 10 Ltrs.
S/N : BO[protected]

The Supplier Details as follows :

GANGULY HARDWARE STORES
B/7, BAGHAJATIN, KOLKATA - 700 092
WEST BENGAL, INDIA
Phone : 24147620, 24253408,[protected]

I have not yet received the Safety Valve & Drain Pipe along with the Water Heater. I have paid the money in cash to Ganguly Hardware Stores before Delivery. The Plumber persons has came from Ganguly Hardware along with the Water Heater & they have install the Heater. Being a layman I was not aware of the fact that Safety valve & drain pipe has to be there. Few days befor there was a power cut & I vae book the call. Your Engr.Mr. Joydeep has attend the call & he has ask me for the Safety Valve & Drain Pipe. Then I have came to know. the fact.

I complain this matter to my supplier Ganguly Hareware Stores. But they don't bother about the problem even after repeted reminder also.

So pls. help me & deliver the Safety Valve & Drain Pipe. Hope I can expect good service from you.

Bill No. : 34737
Bill Date : 26/01/2012
Supplier Ganguly Hardware Stores



Regards

A. Banerjee
A/146, Baghajatin, 2nd Floor, Flat No. 8
Kolkata - 700 092
West Bengal, India,
Mobile No. [protected]
Email ID : [protected]@yahoo.com,

I have purchased AO Smith Jaguar Model EWJ 25 I about 2 years back, suddenly the geyser stopped working. After that, I had a tough time to register my complaint. None of the numbers given in hand book or given in their web site is found to be working.. When I contacted Delhi office, the phone was continuously advertising their AO Smith products rather than anybody attending the call. Later, when I contacted the Southern Office, one person gave a number 33004455 which has only the automated recording facility. These pepole, they don't want to hire even an operator. After several recorded complaints ( I felt as if i was talking to wall, since it was only one way communication), till now there is no response.

I feel that I have made a mistake by buying this kind of product and I will never purchase of any product of AO Smith Jaguar in future.

new instalatin is to be done and the front pannel is to be changed from white to red brick color
also free demo is desired.

I have given a complaint to Jaguar service centre at Hyderabad but their response is very poor. neither their are lifting the phone nor responding to the computer auto register complaint. Because of non attending of geyser I am suffering. Please do the need ful