[Resolved]  Apcpdcl — Connection cut without informing us(owners)

Address:Rangareddy, Andhra Pradesh

Hi APCPDL ADE/Operation/Quthubullapur,
My consumer No is:[protected]. I am staying in Pramay Homes in 208 apartment.
There was 7 days delay than due date to pay the current month bill. Because of it, electrician disconnected the power and did not even have the courtesy of informing us. I am surprised to here for removing the fuse if we don't pay just for current month. I think, you should do this if we don't pay for consecutive 2 to 3 months with penalty for late payment. We see in news papers lot of pending bills from big busness men and politicians for not paying amount in lakhs and still providing power facility to them. For normal consumers, if there is delay in single month, removing fuse without even informing to the owner. This is very bad. If you are really concerned, you should have the guts to apply the same rule to every body and collect all the pending money. Some times, we might forget to pay as we might have gone to out of station or busy during bill date period. I request to change the policy to not remove the fuse for the first month itself. Rather, we should be allowed to pay the bill even in 2nd or 3rd month with late fee penalty. Even if we don't pay after 3rd month, fuse should be removed. Please consider this request and collect the feedback from most of the common people and come up with policy.

Thanks,
Vidhu.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

To APCDCL DE Operation Kukatpally,
Dear Sir,
My consumer number is[protected] . Please check my bill paying history . I am never a defaulter and pay my bill every month between 16 and 20 of the month and definitely before the last date . During the past one year, four times the power was disconnected without any notice. Twice . This was done when we were out of station and I was forced to empty the contents of the Fridge to the outside dust bin and sanitize the
fridge . you can imagine the trouble caused by your people .for no fault of ours. Again, today morning, 25 July 2013 the power was disconnected.. We thought it was for some maintenance . In the evening at 5PM we learnt from neighbouring villa that they have power. Then we have to complain, first to Srilapark maintenance and through their help to AE ([protected]) who says, he has no information about payment and ordered disconnection.. Please investigate this fiasco and pinpoint the responsibility in this era of e-governance.

Please let me know what is the time period you give to defaulters from the due date and what is the penalty or interest you levy for delay..This enable some sane and active person to go to a consumer court or approach influential politicians to pass orders.

At present your policy appears, to disconnect in a day or two after the due date, whether we pay or not, if your linesman has no information due to your departmental problems. Please clarify your policies for dumb and common people like me, politicians, and hafta paying business people etc.

Dr T H Rao [protected]@gmail.com
25 07 13

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    APCPDCL
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    34%
    Complaints
    207
    Pending
    0
    Resolved
    70
    APCPDCL Phone
    +91 40 2343 3544
    APCPDCL Address
    6-1-50, Corporate Office, Mint Compound, Hyderabad, Andhra Pradesh, India - 500063
    View all APCPDCL contact information