Apollo Hospital Complaints & Reviews

50 Sec consultation fee charge Rs.[protected]@Apollo

I am suffering with foot pain from 2 months and I went to Apollo hospital by registering in online appointment for Dr.K.J.Reddy (Orthopedics).
I have showed my printout at reception. 1 Person told go and talk with another person who is standing there. I have asked another Person, he said go and register your name at reception.
Again i asked the reception to register. I have filled my form for registration and gave it to him.
I have marked in form as "Single". But he mentioned "married".(Stupid Person - Neglegence).
Then I have paid Rs.500 consultaion Fee there.
After 1.5 hour assistant called to check with doctor.
Dr.K.J.Reddy ( Money Maker) checked my leg and said a scratch is there, please use the medicines as per mentioned. The checkup happened only 10 sec. Prescription writing 20 sec.
He gave medicines for Rs.1000 costly tablets. Nothing . Those are costly Pain killer tablets. And suggested, Please take this medicines come after 2 weeks if you have Pain.
I am taking that tablets daily. But i am not feeling well with that tablets. Still Pain. Heavy Pain.
Why these worst persons studied MBBS. For 10 sec consulting he has taken Rs.500 that to worst treatment.
He Knows the bone fracture. Why He didn't suggested for x-ray. why he has to give pain killer tablets without doing treatment. Cheating cheating cheating is the way to make money.
What he will do with money. Apollo management storing our blood as a money. Bullsit.
Worst Treatment. Dr.K.J.Reddy worst. All are money makers. money makers. BullSit. Its a pity born in India.
Points :
1. Online appointment not considered by them.
2. Huge Consultation fee for treatment.
3. Worst treatment.
4.Suggested to take costly tablets to make money.

An Indian like kamalhassan need to come and kill all these type of doctors like worst Dr. K.J. Reddy.

outside apollo hospital teynampet , auto drivers charge 2-3 times normal rate . if we try to get a running auto , the auto drivers send them away making me wait with my 2 year old girl for 45 minutes. when i complained to the head security , he said that it was a public road and he cannot do anything. yet they refuse to allow me to park my car with driver , even though it is a public road according to them.

During the treatment of my son I Purchased the leg splint from the hospital for cost of Rs.5700/- but after the discharge from the hospital they had not returned me the same nor refund me the cost of the same whereas they had returned me other instruments purchased during the treatment. I wrote them a number of times to return me the splint or refund me the cost of the same.They told me that they have destroyed after the treatment.How they have destroyed without my consent.I was the consumer of the hospital.Now I ask the hospital to return me the splint or refund me the cost of the same.

Today my father was discharged from BGS APPOLO Hospital Mysore after having a KIDNEY Operation (RIGHT KIDNEY was REMOVED). the Insurance Coordinator in the hospital sent the CLAIM amount of (64,178 INR) after removing NON MEDICAL charges from the total bill of (69059). However the approved amount was only (62,709). when checked with DHS HO CASHLESS Department, i was told that some assistant Doctor Charges and Nursing Charges were also included worth 4000 change. when checked with Hospital they claim those charges were already excluded from the total bill of (69,059). but it was still not clear why was the amount deducted for claim of (64,178). DHS Cashless department wants us to check with the Hospital and the Hospital team wants us to check with the Insurance (DHS). & my parents were asked to pay the amount of approx (8000 INR)This experience was totally unsatisfactory and NON reliable as a customer & Patient. where in we were told that NON MEDICAL charges have to be bare by us that is up to 4000. CLAIM NUMBER (DHS12Z030176). Please this have to be clarified by either APPOLO or DHS

Appollo with its branch in Sector 26 Noida offers terrible service. They are in a massive hurry to bill customers and no one has complete information. After billing they come up with all sorts of terms and conditions. The doctors are forever in a rush and if you ask them anything for beyond five minutes they won't answer and instead say that there are other patients waiting.The reception sends you to the doctors, doctors send you back to the reception then reception sends you to CM and there is no end to the harassment.

Not only doctors, their Radiologist Anu Kaushik, who seem to be frustrated with something, takes it out on her patient. On 15th Feb 2012 I had gone for Ultrasound and she refused to even look at my face and with an expression that she was being forced to do something she didn't want to do, she did my ultrasound. We patients can't expect a smile from busy doctors and technicians, but at least don't deny patient's the respect a human being deserves. When I asked her what to do next- she (without looking at me, as if she would contract disease by eye contact) told me i should consult my Gynecologist.

Fair enough she is not just a Radiologist and not in a position to advise but why the obnoxious attitude as if you are not being paid for your job or something is being forced on you. The reception, while rushing to bill me, didn't bother to ask about my gynecologist or what the package for follicuar monitoring meant, just took the money and asked me to meet Anu Kaushik.

However, i spoke to my Gynecologist who telephonically advised me to take an injection and continue with the monitoring. With a lot of effort i got the hospital to give me the injection and i was relieved. I had gone to Gynecologist in Appollo(as records would show) but they have been extremely impatient and rough. That is alright as doctors, one checks 40 patients a day, (in big hospitals and then at private clinics) but doesn't mean that you have to be rough, rude, impatient and condescending. At the least doctors should keep in mind that they have to make the patient comfortable and not terrorise them by shoving things into their private parts and not expecting the patient to even twitch! With the bill the time should also be mentioned as anything more than a minute, and the doctor gets impatient.

My agony knew no bounds, when I went back to Anu Kaushik who was as usual in an awful mood, screaming and yelling ( kindly check these allegations before dismissing, as they are true and not exaggerated) and she wanted to shove the vaginal ultrasound machine into me without wasting a second. In less than a minute she asked me leave as it was not possible for her to check me.

With due respect to your staff including doctors, please take note of the fact that you are doing well, not because you provide excellent service, but because we Indians don't mind paying for being humiliated and we are accustomed to sub standard services. You don't have a feed back system in place, as you are well aware that the day it is transparent, people may actually stop visiting your hospital. If you are honest about your 'mission' you must not allow such inhuman, sick people like Dr Anu Kaushik to continue. Do make the effort to enquire and you would know that I am not the only one whose been humiliated.

We recent visited to Apollo hospital for my father Knee replacement. Dr.Divakar reddy orthopedic specialist done surgery he used cheap quality metal for artificial knee. After 5 days of surgery they discharged from hospital. After 2 days in my home my father got heavy fever I don’t know why it’s came.I phoned to Dr. Divakar reddy for help he not responded properly. He said don’t call this is my free time.

After 2 days my father got urine infection. So we went again Apollo hospital. Dr. pavan is treatment is given. First he said your father having dengue fever we require blood platelets I gone to lab in cellar for bringing blood platelets. Lab technician call to Dr. pavan for this. Dr. said presently not required we will see later. After some time doctor pavan told dengue fever not there.

Totally after one day of joined in Hospital Doctor’s said your father was DEAD.

Finally what i say is Doctors neglected the patient and given worst treatment

So Friends Don’t Trust Apollo Hospital Secunderabad Brach.

I have taken my Yellow Fever Vaccination from Apollo Hospitals, Kolkata. The concerned doctor was Dr. T.K. Das (Senior Consultant Dept. of Medicine & Rheurnatology), The doctor just gave the certificate on his letter head.

While coming back from Ethiopis (Africa), I was stopped at the immigration at Mumbai Airport and was asked to shoe the yellow fever vaccination certificate. I showed the certificate given my the doctor. To my shock, they told me that this certificate is not valid and there is a proper format in which the certificate should be given.

I was kept at the airport for 4 hours and i also missed by connecting flight to Dubai. Moreover i was told that apollo hospitals are not allowed to give yellow fever vaccination. And only govt, hospitals are allowed.

If this is the case, then the doctor should have told me. When i went to the doctor for vaccination, I also exolained him that I am going to Africa for my business and i need that yellow fever vaccination. He should have told me at that time only.

After coming from Africa, I send my person to the concerned doctor again for the proper certificate> But doctor's secretary staright forward denied and told that nothing else canbe given and also asked us to do whatever we can.

Now, this vaccination can be taken only once in 10 years. And since i have taken once in 2011 i cannot take it for 10 years from any other government hospital also.

My business is in Ethiopia. So what should i do? Copy of the certificate is also enclosed.

Some stern action should be taken against the hospital as its a shere negligence in their part to give such vaccination.

To Dr Umapathy
COO
Apollo Hospitals
Bangalore
Sub: Hepatitis B Infection caused to me from the Apollo Hospital during my stay as patient.
Patient details:
Name : Shahaji Bhosle
UHID : 256386
First Stay in hospital

Date of admission : 28/ 02/2011
Date of discharge : 02/03/2011
Admitted under : Dr Sridhar Reddy
Operated by : Dr Deepak Bolbandi
I underwent DJ Stenting for RIGHT RENAL CALCULAS. It was planned to remove DJ stent and ureteric stone after 2 weeks
Second Stay in hospital

Date of admission : 11/ 03/2011
Date of discharge : 13/03/2011
Admitted under : Dr Sridhar Reddy
Operated by : Dr Deepak Golbandi
DJ stent and stone was removed on 12/03/2011
As you are aware that on the of admission i was tested HBSAg NEGATIVE in Apollo hospital.
Proof : Blood test report
I never been to any hospital prior to this surgery for any blood tests or surgery and nor post discharge from apollo.
After discharge on 13/03/2011 for 5 weeks. Everything was normal. No pain in right side of abdomen.
On 29/04/2011 i called Dr. Sreedhar regarding mild pain on right side and radiating more towards back.
He told it could be sudden muscle spasm. I suffered from this pain for entire month May.
I took it as back pain due to daily 50 kms travel to office. I used to apply some ointments to get relief.
On Jun 06 i developed nausea, weakness, stomach pain and urine color turned yellow. On Doctors suggestion on 11 June 2011 i had liver
test and ultrasound done. Ultrasound reports mentions about Fatty liver and which is causing me pain in abdomen. I still have pain in liver and back region
Test reports clearly indicated high ALT,ALP and Bilirubing levels which indicates Jaundice.
On doctors suggestion following tests were done on 13 June 2011 at NH Bangalore
1. Anti HAV IgM - NEGATIVE
2. HCV Antibody - NON REACTIVE
3. Anti HAV-IgM - NEGATIVE
4. Anti HBC-IgM - Positive
5 LFT

Reports are already shown to you and copy of it is handed over to Dr Yatheesh on 25 June 2011.
Today on 23 July we had meeting with you and Dr Sreedhar Reddy , Dr Deepak, Dr Rai and Dr Yathessh and other experts over this issue. Instead of focusing on infection caused you people deciated the discussion on treatment of HB and it's current status.
Now let us focus on HBC Igm as you people have mixed opinion about Anti HBC-IgM Positive test.
HBcAb (normal value NEGATIVE)
Antibodies against HBcAg (HBcAb) appear at about 8 weeks after infection (they are the first detectable antibodies).
When HBcAb appears in the bloodstream the level of transaminases (AST and ALT) start to rise.
Initial antibodies response is of IgM class then, after about 2 months it switches to IgG class. Therefore we found HBcAb of
IgM class when there is a recent infection (acute phase) and HBcAb of IgG class when infection is resolved.
In chronic infection HBcAb IgM is persistently positive.
These antibodies don't neutralize HBV, but they reveal if there was an infection (they don't appear after vaccination).

Hepatitis B core antibody (anti-HBc) is directed against the hepatitis B core antigen (HBcAg) peptides (smaller pieces of the HBcAg)
The anti-HBc is the earliest antibody to develop in response to acute hepatitis B virus (HBV) infection,
appearing predominantly as IgM anti-HBc at about 6 to 8 weeks after infection
The anti-HBc typically persists for life, but after about 6 months the total anti-HBc mainly consists of IgG anti-HBc
For patients with resolved acute HBV infection, the IgM anti-HBc is not usually detectable after 6 months.
With chronic HBV infection, the IgM anti-HBc can remain detectable at very low levels, even years after infection.
Isolated anti-HBc is defined as the presence of anti-HBc in the absence of detectable h epatitis B surface antigen (HBsAg) and hepatitis B surface antibody (anti-HBs).
When routine HBV serology is requested, most laboratories report total levels of anti-HBc, which can consist of a combination of IgM and IgG antibodies.
Accordingly, providers must specifically request measurement of IgM anti-HBc if they suspect acute HBV infection
Now Let us focus on HbsAg Tests
The hepatitis B surface antigen (HBsAg) is most frequently used to screen for the presence of this infection.
It is the first detectable viral antigen to appear during infection. However, early in an infection,
this antigen may not be present and it may be undetectable later in the infection as it is being cleared by the host.
The infectious virion contains an inner "core particle" enclosing viral genome.
The icosahedral core particle is made of 180 or 240 copies of core protein, alternatively known as hepatitis B core antigen, or HBcAg.
During this 'window' in which the host remains infected but is successfully clearing the virus,
IgM antibodies to the hepatitis B core antigen (anti-HBc IgM) is the only serological evidence of disease
Above theory no can deny as it is written and reviewed by HB experts.
Today same thing was communicated to me during my consultation with Dr Gopal at Apollo
So my HBSAg and LFT status as on today is of no importance over here.
If you read this mail carefully with dates in mind it clearly indicates i got infection Apollo Hospitals Bangalore
Me and my family suffering since 3 month due to professional negligence during my stay at Apollos Hospitals Bangalore.

Awaiting your reply

My self Ashok Kumar Kalia R/O B/9 officers Colony Hoshiarpur Punjab. I visited Tata Show Room Garison Motors sherpur chowk opposit appolo hospita lLudhiana on 14.5.2011 app at 4pm. Ludhiana is approx. 80 KM from Hoshiarpur. i am interested to buy your indica vista top model. i asked show room employees to show me car. asking again and again they did not show me vehicle. all the show room employees were sitting in groups and were bussy in their own. they do not take interest in coustomers. i asked them many times for a glass of water but i was socked with their reply that today is saturday we are short of employee today. after waiting 45 minutes i came out of the show room and booked my car at dada motors Ludhiana.
with Regards
ashok K.kalia
b-9 Officers colony Opposite ITI
Jalandhar Road HOSHIARPUR
[protected]
[protected]

Doctors in the Apollo hospital Greams road Chennai doing there own business to get rich in wealth in over night. They don't do proper proper treatment even don't check the patient simply they will prescribe some medicine and they will give a later date. They always keep in mind that how they can make a patient to visit them as more time as possible. Dr's don't bother about whether the patient condition is getting improve or not. There moto is to get more visit and consultant charges. The above example is Dr. Ratnavel dermatologist.

About Dental care in Apollo hospital with out seeing the tooth drs will tell to take the X-Ray. Because the X-Ray shop belongs to the Doctor relative. They alway considering the two way business. Once in side once in personal lab. The above dentist is Dd. Biglani dentist.

So dear costomer this thing actually happen in Apollo hospital. If you want a good treatment with in the budget think to avoid this kind of hospital a kind of money looting machine. Avoid Apollo.

I am a senior citizen of India.

I had a horrible experience with the Apollo Hospital at Bhubaneswar yesterday. I, along with my wife, decided to go for a complete health checkup and contacted the Apollo hospital at Bhubaneswar. We were asked to report at the hospital at 7am. Accordingly,we reached there 5 minutes before the scheduled time. No one was there to book our request. It was at 7.20 that some one turned up and she...

Respected sir,
I wish to bring to your notice the gross medical misdemenor shown to an unsuspecting patient who had approached the “Appolo Hospital”, Bhilai (Chhattisgarh) on[protected]. I am hypertensive and on medication for the past ten years. On[protected] I felt a little uneasy and went to Appolo which is located closest to my residence. My son accompanied me while my wife chose not to because it was not the first such instance. Earlier I had been to our own company’s (bhilai steel plant) hospital and small nursing homes whichever I found nearest at the moment when I felt such uneasiness. I never spent more than a couple of hours for my blood pressure coming to normal there but this was my first Appolo experience. Here I was asked to lie down and the treatment began. There was nothing new in it and I was expecting to be home in a few hours. In fact I started feeling normal and said so to the treating physicians. To my disappointment I was told that my pulse rate was as high as 127 and I could not be let go but take intensive monitoring in the ICU instead. This had never happened to me before so I believed that my hypertension had aggravated over the time. I was then asked to deposit Rs. 150 and later again Rs. 2000. I was not prepared for this and was feeling perfectly normal. I used my credit card for this eventuality and informed the TPA as well as Appolo to arrange for a cashless treatment. I was confined to the ICU where I was the only “patient” and my son and wife were both forbidden from seeing me since I was too “serious” and needed isolation. My wife and son were “counselled” to be prepared for any “eventuality” but assured that they had spoken to ICICI Lombard who would take care of my medical expenses. Like most insured persons I too had not read the policy terms. I believed everything including my “critical condition” and the “benevolent” ICICI Lombard who were more than willing and kind enough to bear my treatment. Rs. 2150 which I had deposited would be refunded to me upon my discharge, I was told. I was wheeled into the ICU whereas I was capable of hopping into it. Several samples of blood and urine were taken and my body was pierced with needles at many places. The 21 or so hours that I spent in their ICU as the lone patient were full of such painful experiences. Whenever I made a move like reaching for my glasses, one of the two staffers nearly pounced upon me reminding me that I was too “serious” to “strain” myself to such an “extent”. I was even asked to use bed pan which I refused.I was put on many machines whose names I don’t know. Outside, my kin waited in apprehension. The treating physicians always refused to shift me to the ward after glancing at the computer screen over my head and citing my pulse rate which according to them won’t go down 124. I always stole a glance to this computer screen but never found this magic number 124 which had kept me confined to the ICU bed. Until then I had never distrusted the medicos and always held them perhaps in the highest esteem. What had started unfolding now was hitherto unthinkable to me. I was perfectly normal throughout and got inkling of what was being “counselled” to my kin. They were told not to discuss the “seriousness” of my illness with me yet be prepared for “anything”. A psychiatrist was sent to me in the ICU for “counselling” me against alcohol which I don’t take more than twice a week and know very well where to stop. I was by then nearly convinced of Appolo’s motives but decided not to kick up a storm. I finally demanded my discharge irrespective of the consequences to which they informed me that ICICI Lombard would not pay if I was let go before the mandatory 24 hours of continuous hospitalization. I agreed with the rider that I be atleast taken out of this ICU. I had asked for the private room but Appolo informed me that policy provisions entitled me to Rs. 1200 semi private room not the Rs. 2100 worth private one. I was shifted to the semi private room in the afternoon. I saw the true colors of Appolo when I was billed Rs. 13000 upon my discharge. I was told that I had hyper tension pre existing to my policy and was also an “alcoholic” so no claim could be entertained. I then decided to defy the medicos for the first time in my life. I refused to pay the bill and walked out. Suddenly about half a dozen security men and women all in olive uniforms like army personnel but without the name badges appeared as if from nowhere. They surrounded us intimidatingly. The women security guards were perhaps to take care of my wife. I asked my son, a national law school graduate, to switch on the mobile camera and record the event for future evidence. On hearing this they stopped, but locked the exit gate to prevent my car. The security incharge, perhaps named george, started threatening us if we didn’t pay. On knowing that my son is an advocate they let us go but this same man, george, threatened my son again at 7-30 pm well after we were home. Mobile call details of george would substantiate my claim. He went to the extent of threating me with my dismissal from the services of bhilai steel plant where I am employed as an executive.
I request you to take effective measures to save the dignity of the medical profession and restrain Appolo from publishing newspaper ads and erecting hoardings that baffle and mislead the patients.

With lot of grief and a heavy heart I am bringing it to your notice that my child Master Advaith C. Kashyap aged 1 year and 4 months was admitted to Apollo Hospitals, Bannerghatta road, Bangalore-76 for hydrocele operation, which is a very simple procedure as per the doctors. Dr. Anand Alladi, a well known pediatraic surgen operated on the child. Dr.Thripti was the anesthetist. Initially we were assured that the procedure takes just half an hour and the child can be taken home by afternoon. On 5th January at 5.30 a.m. the child was admitted. The procedure took more than 2 hours to operate the child. After the operation the child was shifted to ICU and my wife was there with the child. The child was conscious, but distressed. Around 11-a.m. the drug Augmentine was given through I.V fluid. When this drug was administered no doctors or anesthetists were there. Only the nurse who was incharge pushed 300 m g of this medicine in to I.V. fluid, without testing dose. Afterrwords the child reactead having breathlessness and abnormal behaviour on the lap of the mother. Immediately mother was sent out and the child was put on ventilator. We do not know what happened, and when the doctors came there. Till 7 p.m. they said that they are trying their best to rescue the child, But around 7. P.m. they announced that he is no more.
Now because of his death the whole family is shattered and shocked because of medical negligence. We took a smiling, healthy and happy child and were made to take his body back home. Never take go to Apollo Hospital & Never go to Dr Anand Alladi.

Dear sir,
Referring to my file no AC01.1803616 of Apollo hospital of greams lane,Chennai-600006,i would like to state that Dr.Narayan Reddy had adviced me to take a penile doppler test for which an amount of rs 2330
was paid by your bill no ALD317150 on dated 06 jan 2011.
After completing the said test,I was handed over a slip asking me to again pay profession fees(charge)of rs 1000.
I failed to understand why this profession charges was taken from
me.Since,this should be included in the test fees.
Even last time when i did this same test i had paid the test fees of rs 2300 only and no professional fees was taken from me.
I therefore request you to kindly look into this matter and take appropriate action so that patient like me should not be cheated and charged undue amount after all they are coming to your hospital for good treatment and justify charges.
A reply on this matter will be highly appreciated.

Thanks and regards,

Yours faithfully


swarup kundu [protected]

My father Lt.Dr. Kaustubh Chatterjee was a reputed physician practising for over 45 years at Sodpur in north suburban Kolkata region . His patients mostly belonged to middle class and poor people. As he was suffering from fever we had admitted him to Apollo Hospitals, Kolkata on 15th Oct,2010 . He was diagonsed with Pyogenic Meningitis. Treatment started with all the latest anti-biotics which were all exhorbitantly costly . Pharmacy bill...

We went to Apollo cancer hospital for first time for an existing cancer treatment.
They directed to a doctor named Dr. JOSE.
He don't know how to talk to patient, behaved very badly using harsh words.
He just checked patient for 2minutes and charged Rs. 750.

Worst doctor we have faced ever, we came with hope of Apollo hospital, also for a critical cancer treatment. when we came out became hopeless after talking to this manner less doctor.

We kindly request this hospital to teach this doctor how to behave to a patient.
Also this clearly shows that a middle class patient cannot visit this hospital.

Just for a 2minute visit charged Rs. 750, also his way of talking is not like a doctor.
We will never visit this hospital only because of this doctor

Hello,

My name is Swati Katiyar and my PF a/c no is DL/19293/3061 and I have applied for PF claim on 13th Aug,2010.
I am still waiting for the amount. I have not received it yet.It has been 90 days and officially it should come within 45 days.
Please look into the matter.
Kindly let me know when will I receive PF amount which I have claimed.

Thanks and Regards
Swati Katiyar

I am 55 yrs old male who went to see Dr. D.M. Mahajan, M.D. Sr.Consulting Dermatologist on 2nd september 2010. (www.skindelhi.com) at the above hospital in OPD department.
I paid Rs. 800 for his consultation. When i was ushered in he was looking inside his mobile.He did not make eye contact with me to see me.When I started to tell him my problem he cut me short and said what is the problem now.
When I showed him the problem he wrote down the condition in my prescripion.It read Prurigo Nodularis. He told me to deposit a further Rs.4000 so that he can do a biopsy and confirm his observation. I told him I cannot afford a further Rs. 4000 and if he would be kind enough to write the medicine based on his observation. I am willing to try. But he refused. He said he will not write any medicine unless he does a biopsy. I walked out with an empty prescription. It shows the quality of the doctors at Apollo Hospital and that they do not have any monitoring mechanism of their doctors. Needless to say I think dr. Mahajan is a money licking PIG. His children will pay for his deeds. As for Reddy the will die in hell.

i had met with an accident in month of feb 2010, i got 1st treatment in Gurgaon Paras hospital and next onwards i got treatment over Shanti gopal Hospital, during my 1st treatment i got one wirefixation in my 2nd finger of right leg foot, and i visited to chennai Applo hospital to Dr Mani ramesh to consult regarding the stiffness of the same finger, and the doctor with out seeing any thing he just asked me to get a fresh x-ray scan of the foots which costs again 1100 bugs, and after that doctor gone through the x-ray scan he advised me in doubtfull voice that it cannot be get cured for the life time without touching the foot and with out doing any more tests physically with the fingers, and advised me for wearing some special footwares and to visit the plastics surgant , which is realy some thing scarring and when i consulted to my first doctor he said it can be get cured , so my experience with Apolo is very scarring and just making Money from the patients, not giving a Good Treatment to Public, so better avoid to Apolo Hospitals , They are just making Money for the Brand Name with out any Treatment

Apollo hospital Noida owes me Rs. 14604 (Rs. 17214 forced to pay at 10:30pm, minus Rs. 6926 estimate given to me by Manish at 2:00pm, (Billing Supervisor of Apollo Hospital Noida), minus Rs. 4316 for non-surgical items, (which Apollo Hospital was deducting, but E-Meditek did not deduct).
I went to admit my wife (Raj Rani Agrawal) in Apollo Hospital on 22 November 2009. Billing Supervisor (Manish) asked me, if we wanted Semi private or Ward room. I told him that we had MediClaim Insurance for Rs. 1.5 lac, which meant the room rate is covered at Rs. 1500 per day. He said it won't be a problem, and we will only have to pay the difference in room rate (Rs. 2300- Rs. 1500) only, and no other charges. We opted for the semi private room with this assurance. I even asked him that he will have to bill to our MediClaim Insurance company at Rs. 1500 per day only. He said not to worry. We had talked to our doctor, Dr. Amit Misra about it, and he talked with Dr. Sharma (COO of Apollo Hospital Noida), and he had given assurance that we will only pay the difference in room rate.
On the day of discharge, 25 November 2009, I met Manish, Billing Supervisor and reminded him to send the bill to our MediClaim Insurance Company at the room rate of Rs. 1500. He gave me an estimate of Rs. 6926 for me to pay, and he wrote it on the copy of Fax sent by him to our MediClaim provider (E-Meditek). This estimate included the difference in room rate for 3 days (Rs. 2400), Lunch charges(Rs. 210), and other non-surgical items (Rs. 4316).
At 10:30pm, when the approval of our hospital bill came from E-Meditek, Manish was already gone home. The Receptionist asked me to pay Rs. 17214. I phoned Manish and he asked me to pay it then, and he will fix the bill the next morning.
I phoned Manish next morning 28 Nov 2010. He told me that he could do nothing about it.

I sent an Email to Apollo Hospital on 9 Dec 2010 about this matter. I wrote a letter to Dr Sharma, COO Apollo Hospital Noida on 4 Jan 2010. No responses have been received by me from Apollo Hospital Noida, or Dr. Sharma COO Apollo Hospital Noida.
Please provide me relief to get this matter resolved to my satisfaction.
Thank you.

C L Agrawal [protected]
4/30 Mahagunvilla, 4/30 Vaishali, Ghaziabad 201010