[Resolved]  Aramex — Undelivered item and misleading status report

Address:

Bangalore, Karnataka

Hi,
My vendor had sent me a item of high importance through Aramex courier service with tracking no: [protected] using the Overnight Parcel Service on[protected]. On[protected] at 10:30 AM I got a call from Aramex regional office (VV Puram, Bangalore) informing that my item has arrived and it will be delivered with the next couple of hours latest by 3:30 PM. The person also asked for nearest landmark. The person acknowledged that he knows the landmark and he will give me a call if he required any assistance. When the item was not delivered at 4:30 PM (I had re-scheduled my doctor's appointment to later in the evening as I had to collect the item); I called up the regional office; only to find that the item was out of delivery and it will be delivered shortly. I made 6 calls between 4:30 to 7:10 PM. When I called at 7:10 PM the person told me that he will give a callback in 10 minutes. When I did not receive the call even at 7:30 PM I called back to find out that the office is closed. Aramex does not have service on Sunday!. When I checked the status of the item on the aramex tracking portal; it says they attempted delivery at 6:45 PM and could not deliver as the address was incomplete! I have read lot of complaints on Aramex that they do not deliver the items on time and certain times they do not deliver items at all. This is the worst services that I have experienced. Now I need to wait till monday to find out what is happening. The item I had ordered is very critical for my job. Please avoid Aramex services at all costs if you want your item to be delivered and on time.