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Shiprocket Complaints & Reviews

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Last updated Mar 1, 2024
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Shiprocket reviews & complaints(462)

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S
from Jaipur, Rajasthan
Mar 1, 2024
Apr 18, 2024
This thread was updated on Apr 18, 2024
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Product delivery was not attempted, OFD locked applied

I have ordered a product from swiss beauty where first delivery attempt was made to my house and due to otp issue delivery agent took the order back, I requested for reattempt where next day i got message out for deliver but no delivery attempt made like this for next 2 days product was out for deliver and everyday i called delivery executive and he said madam i will deliver tomorrow but he never made any delivery attempt. After that they...
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S
Sanyam Daga
Mar 1, 2024
Apr 18, 2024
This thread was updated on Apr 18, 2024
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Raised a ticket but marked as closed by submitting wrong documents

Raised a complaint against shiprocket. Did not even get the resolution and the ticket was also closed.
The issue was related to that one of my product was missing from the package that i sent to customer. The shipment was RTO.
AWB[protected]
Even the photo uploaded on the POD is wrong. My POD was also not uploaded. As i said again i am saying one of my items in the package returned was missing....
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S
Sanyam Daga
Feb 20, 2024
Feb 22, 2024
This thread was updated on Feb 22, 2024
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Rto marked as delivered but the product has not been delivered

Address:Ganges Chiranjibi, Shibpur, Howrah

The product has been marked as delivered but same has not been delivered to me. It is an expensive item. Without giving OTP the same has been marked as delivered.
AWB[protected]
Need a faster resolution...
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P
Pooja vakkanti
Feb 12, 2024
Feb 22, 2024
This thread was updated on Feb 22, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not received the ordered kurti, received different kurti

I have ordered a yellow green mulmul cotton suit set on 7 feb 2023, order no : CF10139000. I have paid rs 980 on cash on delivery on 12 feb, after receiving the product when I have checked it is completely different set, which is very cheap quality not even worth 300. Please refund my money back...
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I
Ivatury
Jan 16, 2024
Jan 31, 2024
This thread was updated on Jan 31, 2024
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Modern fit Shirt

CW2233098
Modern fit Shirt XL size doesn't fit for me.I want to return the same.please suggest....
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M
mahadev477
Jan 5, 2024
Jan 31, 2024
This thread was updated on Jan 31, 2024
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They lost my shipment

Hello i send my parcel through shiprocket to itly here the awb number "[protected]"and it will not delivered to my friend yet and the status showing order fullfilled and when i try to contact the support team then they response by saying to check with his local post after cheking with local post we came to no nothing has arrived yet and they lost my parcel and my parcel contain goods of more than 30000 and i am not in a situation to bear...
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A
Ankit5
from Ludhiana, Punjab
Dec 15, 2023
Jan 31, 2024
This thread was updated on Jan 31, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Doing many fraud with the sellers

Website:www.shiprocket.com

The company is playing cheap tricks with the sellers now. What they had done with me is, First they lost the sent package from our store and then after more than 60 days of complaining about it, they refunded the amount into my wallet. Then after 3-4 days one of your delivery team employee, packaged a random packet and then delivered it to us claiming to found the lost package. The shiprocket team hadn't done any inquiry about this and took...
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+1 videos
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S
S.Ghosh.Amp
Dec 12, 2023
Jan 31, 2024
This thread was updated on Jan 31, 2024
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Constant pickup delay

This is the 2nd time I canceled the shipment just because of their fake commitments. Continuously I was talking to customer care but every time they assured me of the pick-up and asked for more time. But enough is enough. Don't we have value of our time? How long should we wait? Don't they have any work ethics? How could they expect people to wait for an unknown time? They should be banned. I created the order on 1st December which...
+1 photos
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G
Gautam Kumar keshri
Dec 10, 2023
Jan 31, 2024
This thread was updated on Jan 31, 2024
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I want to cancel my order

I don't want product anymore it's tracking number is -SRTC[protected]...
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S
S.Ghosh.Amp
Dec 6, 2023
Jan 31, 2024
This thread was updated on Jan 31, 2024
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Delay in pickup

I booked a parcel on 2nd December, which was supposed to be picked up on 4th December, but it was not picked up. Without any attempt, they updated that the pick-up was canceled by the seller which is completely false. Then it was rescheduled for 5th December but again it was not picked up and a message was sent updating that the pick-up was canceled on request of the seller when the delivery boy arrived, which is completely a lie. Then I...
+4 photos
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K
kozysutapa
from NAVI MUMBAI, Maharashtra
Dec 6, 2023
Feb 1, 2024
This thread was updated on Feb 1, 2024
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COD remittance not received

Address:Navi Mumbai

Since 17th Nov I am trying to raise the issue and seeking resolution but Shiprocket has not been addressing the root cause .
I have submitted my bank account statement and also bank branch managers mail confirming of remittance ....
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J
Jay1731
from Surat, Gujarat
Nov 30, 2023
Feb 1, 2024
This thread was updated on Feb 1, 2024
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My product is changed

Address:Talad olpad surat

Deliverd product is changed plzz return the product and refund my payment

This product is wrong
We are cheated...
+1 photos
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T
trichtenburg
Nov 29, 2023
Feb 1, 2024
This thread was updated on Feb 1, 2024
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Only trash shipped in package, no product. Scam.

Address:B-1/13, H-Block, Khirki Extension, Malviya Nagar, New Delhi, Delhi 110017

I ordered a suit from an online shiprocket seller, but when the package arrived, it was only trash in the package. This seems to be a scam. Since shiprocket has no customer complaint channel, I have no way to reach out to them. Please help me correct this scam....
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V
Vignesh31415266
Nov 24, 2023
Feb 1, 2024
This thread was updated on Feb 1, 2024
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Want to cancel my order

I am not interested in this product I want to cancel this order...
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D
Dr Parul Rai
Nov 19, 2023
Nov 22, 2023
This thread was updated on Nov 22, 2023
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AWB number of the shipment: 80303690412

Address:Okhla ,delhi

AWB number of the shipment: [protected]
Dispute of payment. But they have closed it....
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S
Sanjeev4u11
from Ghaziabad, Uttar Pradesh
Nov 7, 2023
Nov 22, 2023
This thread was updated on Nov 22, 2023
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About the Account Manager of ShipRocket

Hi Team,

on 14 sept i have started my men's grooming online business for which i used shiprocket as my aggregator, i thought it would help me to grow my business.
after few day they assigned me a person named Ashish ([protected]). I really don't how to use my word for this person.
He just ruined my business within in a month only.
Whenever i need his help he just gave me attitude that i am an account manager...
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S
Sowjincb
Oct 30, 2023
Nov 22, 2023
This thread was updated on Nov 22, 2023
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Shipment lost

Shipment is lost while returning from Chennai to Bengaluru . It was returned to Bengaluru but it is undelivered.
AWB number-[protected]...
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M
maahii08
from Bhopal, Madhya Pradesh
Oct 29, 2023
Nov 22, 2023
This thread was updated on Nov 22, 2023
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Order was not delivered

I ordered my order on 17 october and they said me it was arrived on 4'5 days... now it been 12 days but order was not delivered..And jo tracking link mujhe mili h usme 23 oct ki delivery expected thi jo nikl gyi h or abhi bhi vhi date bta rha h... and mera order bhopal me deliver hona tha...but aj tracking link me order dispatched show ho rha bhopal to indore...
My shipping id was SRTC[protected]

I request to you please...
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R
roselin4798
Oct 25, 2023
Nov 22, 2023
This thread was updated on Nov 22, 2023
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Product not delivered even though it's out for delivery

My package was not delivered even though it's out for delivery. Every day morning, I get the message in my phone that my package is out for delivery. On afternoon, suddenly, I'll receive the OTP in my phone. After few minutes, I'll receive another message that my package is undelivered. The delivery boy doesn't made any attempt to deliver my package and he doesn't pick my phone call also. Have written an email to customer care. But no response...
+2 photos
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S
Sai Shiny
Oct 19, 2023
Nov 22, 2023
This thread was updated on Nov 22, 2023
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Courier not delivered even seller and buyer requested

Address:416, Udyog Vihar III, Sector 20, Gurugram, Haryana 122008

I have done an online order from a seller Raja spiritual through rssonline.in, they shipped it through shiprocket, the mobile number was put wrong. The courier boy came to our house and given the item and we opened but he asked for OTP, since the mobile number is wrong we couldn’t able to provide the OTP. We requested the OTP to registered email address but courier boy said he don’t know anything and took away the product back and we...
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