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Shiprocket Complaints & Reviews

www.shiprocket.in

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Updated: Feb 5, 2026

Complaints 488

Resolved

33

Unresolved

455

So far, so good. Shiprocket is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shiprocket will keep up the work and continue to help more customers with their concerns even better 🤝

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Shiprocket reviews & complaints(488)

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Address: Rooad no.5-99/254, suryodaya colony, phase I, patelguda, hyderabad

Sir / Madam,

I would like to inform you that I have received a wrong item against my order.

Order Details:

Order No.: 12291183

Order Date:[protected]

Courier: Shiprocket

Tracking ID: [protected]

Issue Description:
I had placed an order for “OMRON – Non-Invasive Blood Glucose Monitor”. However, the item received is “Charcoal...

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Dear Sir/Madam,

I am writing to bring to your notice the non-delivery of my order despite being marked incorrectly as “customer not available” by the delivery personnel.

Order Number:[protected]-2455504
Tracking Number:[protected]
Courier Partner: Shiprocket
Expected Delivery Date: 09.01.2026

Order Details:

Fleece Full-Zip Jacket – Rs. 1990.00...

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I ordered the item as per order ID ##PF40567
(AWB No. SF[protected]KAD). and got it deleverd on[protected] by paying Rs.599 (COD). But got a fake product instead of the ordered item (Got a TOY CAR may be worth below Rs. 30)
COURIER NAME: shadowfax
I am sharing photographs of the item.
Please do needful...

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Hello sir,
I had placed an order 4 winter t-shirt in 999/- from Xsmart World.
order id number - #80731 and date- 5/11/2025. When I received the parcel by ekart logistic, it contained a torn saree bundle. I had already made the payment to the courier. I had faith in those guys, that's why I didn't open the package at the same time. i have sent many emails to you sir but we have not received any update from your side.
br...

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Website: Shiprocket

I have received torn and untidy clothes in my delivery and i was charged 1889. This is unacceptable and feels like fraud. I want a full refund immediately and u can arrange to take back your clothes at the earliest....

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Address: Dinesh Chauhan, 33, Giriraj Society Opp Rudraksh Complex Before Fire Station Odhav Road Ahmedabad Gujarat PIN CODE 382415Rudraksh Complex

Today the delivery person rang me up but I was taking lunch, his phone was not picked by me but after lunch, I rang him up on his phone number [protected] at 1.44 pm. 24.10.2025. He wrongly reached at other area but he told me that he will come and deliver my parcel today. But when I rang him up at 3.59 pm, but he is not picking my call ! However, when I checked my message inbox, a message of 3 pm shows that I didn't not provide him OTP !...

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Address: DEVIKA Mehta 494/14, Parvati, 6 Vandana Apartment, Next to Navedhyam, Mitra mandal Chowk, Pune Pune, Maharashtra, 411009 India T: 9561404799

I had placed an order with Haldiram Ltd Nagpur, Invoice #[protected] for Order #[protected] to be delivered. This was delivered by Shiprocket today at Pune address: DEVIKA Mehta, 494/14, Parvati, 6 Vandana Apartment, Next to Navedhyam, Mitra mandal Chowk, Pune, Pune, Maharashtra, 411009
India, T: [protected], today afternoon. The packing looked doggy and when opened the dryfruit packet was damaged and dryfruits inside were missing. this...

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Subject: Complaint Regarding Wrong/Fake Product Delivered – AWB No.[protected]

To,
Shiprocket Customer Support

Respected Sir/Madam,

I am writing this to raise a complaint regarding a wrong product delivery through Shiprocket.

Order Product: iSteady Gimbal Stabilizer for Smartphone

AWB Number:[protected]

Delivered Product: Intelligent...

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On 2 sep i receive COD parcel of Rs699 Which is not ordered by me .on this parcel no seller information. When i open it ther is no product which is on bill. it was pure fraud. but how shiprocket take parcel with out any seller details or verifying website which is not on any web portal. it saw Funkship.com(SR) in Tracking details. i can't return or can't contact seller because there is no any seller information on parcel or tracking details....

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Hello, I didn' yet received my Order# MB[protected] which I had ordered on 30 Aug 2025. Daily I am getting watsapp message for Reattempt but never received my order and today I got the watsapp message that Its Cancelled.
Why and how it got cancelled when I didn't cancel it and never received the call from the courier.
Please reply asap as its urgent medicines.

Thanks...

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Address: Talegaon Dabhade

Website: shiprocket.co/tracking/76552608871

Order number - S62486291, Tracking ID - [protected]
From 17th of August i am continuously taking follow up and 5 time send my address instead the address is correct parcel is not getting delivered.
I had written mail several times for follow up and yet no proper reply and no product is getting delivered.
They are not responding my call nor any number is reachable....

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Dear Shiprocket Support & Grievance Team,

I am writing to express my final concern regarding the extremely unprofessional handling of my first order, which has caused serious damage to my brand's image and mental stress.

Issue Summary:
On 11 July, my parcel (AWB: [protected]) was not picked up by XpressBees.

On 16 July, the pickup was cancelled with the false reason: “Pickup...

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Address: 416, Phase III, Udyog Vihar, Sector 20, Gurugram, Haryana- 122008

I am filing a formal complaint against Shiprocket and its courier partner Xpressbees Surface for mismanagement of my shipment and an unjust denial of my claim despite clear evidence.

Shipment Details:
Order Origin: Delhi
Destination: Bangalore
Courier Partner: Xpressbees Surface
Date of Shipment: 2nd May 2025
RTO Initiated: 14th May 2025
Actual RTO Received: 15th June 2025
Order...

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**"Extremely disappointed with Shiprocket! My order (Tracking Number: [protected]) has the wrong mobile number, and despite multiple reattempt requests with the correct number, the delivery agent keeps marking me as 'unreachable.' Now, after 3 failed attempts, my order is at risk of being returned.

To make matters worse, your customer service only accepts complaints from the incorrect number listed in the...

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Website: shiprocket

From 6 months asking to reslove my prpoblem that to transwer shiprocket wallet amount to my bank account, but my problem still not resolved, I request you to reslove my problem as soon as possible,

Thank you
Meghana...

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I am a seller using shiprocket as logistic partner, i had picked up a parcel from jaipur on 16th of october using ekart which is a sup-partner under shiprocket logistics, They had initially given me ETA of 20th october, after which it has been further delayed to 27th october, 28th october, 30th October and now 2nd November. I went to ekart hub near me and they said it ia most likely lost but the company wont update it as lost and i wont get...

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I recived a parcel through shiprocket there is blank nothing as per my order they r not providing invoice copy not sellers detail it means they done this cheating...

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Sir, My Order ( AWB Number :
[protected] ) has already been Delivered to me on 01/10/2024, But the Status on the Tracking Page of Shiprocket is Still Showing "Out for Delivery"... So, Kindly Update the Status of My Order to "Delivered" as Soon as Possible.

Order ID :[protected]...

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Address: Makalhati Thutarkol Majar, Near Anwar Para more , Kolkata - 700066

I booked my order on instagram page they send me the parcel from shiprocket company on 4th september 2024 since then today 20th september i didn’t got my parcel. I placed lots of complaints almost everyday but they’re repeating everyday saying we will deliver it within 24-40 hours but after that no action has been taken. I searched on website for their nearest brach but it has no contact number and the reviews are even worse almost everyone...

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I want to raise a complaint against Shiprocket. My order was placed on 7th September and from then I have been calling them regularly for pickup on the help chat it says that pickup was not ready but on the first day itself shipment was ready and nobody ever called. The Shiprocket executives told me to wait for 24hr and wait for 1 more day and now it’s 10 days they are saying to cancel and proceed with new shipment. This is a mental harassment...

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