Aramex Courier, International Shipment — Instead of Parcel,documents delivered, & wrong Information on website

I have sent one 200gms Sample of Natural Sesame, to Octrober City,(through Alexandria),Egypt,through Aramex Courier Receipt Nos.[protected] dtd.23.01.2010. The Courir People has delivered the party of the enclosed documents to the party(which was meant for Customs) ,they have till date not delivered the parcel to the party. The Parcel is not cleared from the Customs by the Aramex Courire, Though on website they are showing that the parcel is delivered on 31.01.2010.

On complaining them they are just telling me to ring the my customer ,to contact their Egyptian Office at Alexandria. My customer has visited so many times, but till date no sample is delivred to him.

Due to this I have lost one Export Order worth,USD 310000.00,(rate confirmed by the Customer,Indian rate is higher )and customer is now not responding to my mails.

Your immeidate action in the matter will be hihgly apprciated.

With Best Regards,
For Devi International,
Naresh Damniwala
Mobile Nos.+91 [protected]
+91 [protected]
With Best