Aramex Courier — Not received delivery yet

Address:

Karnataka

I am having a night mare with Aramex courier. I ordered a laptop through ebay and it reached bangalore in 1 day from gujarat (AWB:[protected]). After that I have been waiting for more than a week to get the delivery to my residence in bangalore. I just stay hardly 10 km away from their office and I have been calling their customer care every single day 3 or 4 times. They say it will get delivered "definitely" on that day and nothing happens. Last day I got tired of their talk and I asked them I will come and directly collect the delivery from their office. They have no idea where my courier is as they have handed it over to some local agents.

Now I doubt whether they have any control over their delivery mechanism. Every day, the package goes out for delivery and it gets rescheduled for the next day The customer care guys tell it will get delivered in the after noon , then it becomes evening and finally night. Nothing ever happens.

They gave me some Operations manager mobile number to call. Nobody answers that number. Also I have already raised a complaint 2 times in their website. They just closed the complaint with some explanation and I still havent received my package

I am still waiting for the delivery to happen. I am notifying my seller regarding the courier and probably I will give him a low review just because of the courier he uses.


Thanks