[Resolved] Aramex — non delivery of shipment | |||
Dear Sir, Our ARAMEX account no. 36669168, we have instructed your office to pick up shipment from China on 22/08/2011and after providing all required information it got picked up on 24/08/2011. Your representative informed us and said customs clearance in china is require and for this extra charges o[censored]S$106 is applicable which I agreed to pay and confirmed in my mail. Aramex picked up the shipment from my customers place in Bejing on 24/08/2011, China and without clearing the customs sent to Hongkong and later informed me that the shipment has to bring back to china for customs clearances. Till day I am not getting any commitment when I am going to receive my shipments for which service request no. is srn 9558124, 95715920 is given. Now on 7/09/2011 I got information from my customer that the shipment is opened by the customs in CHINA, if they are opened they have to be repacked properly because they are expensive and delicate components if any damage or missing of components will be a big loss for me and for this ARAMEX will be solely responsible. I request you to take note of this and do the needful and inform us about the safe delivery of our shipment. I have written mails to enquire to following persons. Jenny, China office ARAMEX RAVIKEERTI manager Aramex Mumbai, India They do not reply Anil Sharma [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 44 3300 3300
Plot 1, Poomagal Street, Ekkaduthangal, Chennai City Corporation, India - 600032
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We sincerely regret for the inconvenience caused to you.
Further to email sent to you by my colleague Nitin Singh today, please be informed that your shipment is still pending for formal clearance at China as it is a high value shipment. We are already coordinating with our China counterparts and will keep you posted with further progress
Also be informed that we got confirmation from our China office that the shipment is not yet opened by the customs and we have also updated them to ensure proper handling of your shipment.
Please do let me know in case of any further assistance.
Regards,
Mayur Banpel
Customer Service Manager - West
aramex India Pvt. Ltd., India Regional Office
Tel: +[protected], Fax: +[protected]
www.aramex.com