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[Resolved]  Asianet — DIGITAL SET TOP BOX

the asianet digital is a good feature with all the promising functions & details.but the customer care service provided is VERY VERY POOR.i am a new connection recipient and have been using the same for almost 2 months.i had a complaint regarding the STB.but havnt got a response from the service provider yet it has been more than a week now.we call almost everyday saying the same but none come to check it or provide us any information on when they will turn.last saturday a service boy turned up to check on 21.03.09(after 5 days of registering the complaint) and said the problem is with the STB and shall replace it the net day (ie.sunday* 22.03.09).and today its tuesday 24.03.09 and no one has turned up neither called.the telephone receptionist notes our number and address everytime we register the complaint.WHY?to simply show us there hospitality for nothing?now we even after recieving my mail to the governing body we recive no reactions then we would like our money to be returned back after taking the months payment.we have payed a years amount.so would like to recive the rest.its a shame we expected high standards from one of the best networks in kerala.and we get this reaction in turn.other digital providers are better considering this reaction.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  7 Comments     Updated: ShareTweet

Comments

VERY POOR SERVICE..!
SERVICE IS WORST, it has been more then 1 week since i lodged a complaint. 2 technicians had come but NO USE..!
I am a new digital customer of Asianet.As now I have ordinary flat TV, now cant use it properly.Clear picture you can provide.But less soud clarity.It is poor in quality in sound.For example, all channels except Asianet channels, sun network channels are poor in sound quality.Try to make it better.I have one suggestion, please issue digital subscribers an advanced STB with all controlling buttons and and female connector.If you provide such kind of set of box we can remove cables if ther is lightning or Thunder.Reply me in the ID given below.
Thanking you,
Santhosh.C
Pinackottu veedu,
Pallickal,
Udayankavu,
Kottarakara E-mail.[protected]@gmail.com
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my consumer id AG90128617. i have two connections at home. one stb is not working. stb no: E448C7E6C79E.
the matter reported on no. [protected] to day morning. two stbs are under m/ce contract.
pl arrage immeadiate repair.


thanking u
mohan kumar
dear asianet,

my consumer id is : AG90128617 . i have two asianet digital tv connections.recently one stb had some problem.on[protected] asianet man replaced the stb. the new stb no is 08803926D986. after the replcement of stb iam not getting Times Now and Cnn News channels. complnt booked with customercare at[protected].no actions so far. kindly arrange to rectify.

thanking you

s. mohan kumar, vnra -7A, vishnu nagar, powkonam po, tvpm
phone [protected]
dear asianet digitaltv,

ihave 2 connections. one stb does not work from[protected]. reported the matter to [protected]. my ticket no is : AG[protected], asper sns.

s. mohan kumar
vishnu nagar7-A, powdikonam p.o tvpm

mob [protected]
Asianet digital
ID : GA91112351
2 weeks back I have converted my normal cable connection to HD. For changing normal to HD they charged RS 2090. When I called to customer care they told me that in platinum plan there is 2 Malayalam HD channels and I took that plan. After 2days they come and done the installation. When I check the channels I found that there is no Malayalam HD channels. I made a complaint for that, then they told me that it need more payment for Malayalam HD channels and I told them to refund my money but the revert my that there is no provision to refund. I decided to disconnect their service. How can I get the money back?

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    Asianet Satellite Communications
    Customer Care Service
    Customer satisfaction rating
    29%
    Complaints
    720
    Pending
    0
    Resolved
    209
    Asianet Satellite Communications Phone
    +91 80 8606 0665 [Corporate Customer Care]
    Asianet Satellite Communications Address
    2nd Floor, Leela Infopark, Technopark Campus, Trivandrum, Kerala, India - 695006
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