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[Resolved]  Asianet Cable And Internet — Asianet Service is a pain

I contacted Asianet for a new cable and internet connection. I first contacted their helpdesk and with multiple calls I was redirected to Asianet office (Mulanthuruthy, Kochi, Ernakulam, Kerala). They first threw me an yearly digital cable option and when asked for other options they said that there are nothing else available. I had to then dig into their website to get details of other schemes including the free modem they provide if I take a digital connection. With more enlightenment I called the office again and requested for a different plan. They didnt welcome the idea much but agreed as there was no other choice. Then began the long wait for a new connection. The office helpdesk assured that connection is on the way and I had to keep on calling them multiple times a day to check the status. The frustration continued for a week and at their mercy they provided me with a digital connection.

Then came the next twist. The coupon for free modem - have to go to their office and collect it. I was forced to go to their office as I had opted to get their internet connection too. This was mearly for a sign in a form which they could've easily sent with the person who brought the connection.

Expecting the service to be a bit better from the Asianet Internet guys (Valanjambalam, Kochi, Ernakulam, Kerala) I contacted them. Unlike the cable guys - they gave me multiple options (Monthly, 3 months, 6 months & yearly). Then started the waiting game. The same story as cable guys I had to wait for 4 days and atlast this person shows up with a form. I showed him the free cable coupon which I got from Asianet and maybe he didnt like the idea the monthly plan vanished from his list. He wanted me to take a bigger duration one which I told him that I want to take after I know my usage. He didnt budge and we had to agree upon a 3 month plan. After all paper work was done and money taken he said that connection will come in next 4 days. I was shocked. I am still waiting for my internet connection. When they told they are coming just now took 4 days, I am not sure how long 4 days will take in Asianet terminology

The attitude they show is pathetic. They just dont care whether we take connection or not. As customer you have to plead to get a new connection. If new connection is such a pain imagine the plight of other service requests. The moment my term is over, I am moving over to other dish and internet providers. Please dont fall into Asianet, your peace is sure gone for a toss.

I hope that any Asianet officials understand this issue and take some corrective action on how they should treat a customer.
Complaint marked as Resolved Aug 14, 2020
Complaint comments  6 CommentsShareTweet

Comments

I am a asianet cable consumer, I living in kochi (Kaloor, Ashoka road, liberty lane)My connection is failear in 15 days ago, I complainted in palarivattom office ph no. is 3016666, the complaint no.9/5755 but no response in assianet office, the operator is giving another number Mr. Radhakrishnan no. is 3076141 he told me that they will attend today morning by 11.30 am[protected]. But they havent attended till now.

what I can do, say Asianet complaint divition is irresponsible service
hi
im using asianet cable connection
but im not getting my favoriate channels like
HBO, TENSPORTS etc...
plz show these channels
otherwise it will realy affect ur bussiness
Dear sir,

I informed my complaints so many times over phone[protected], till now My complaint not retived till date
My Complaint no is 36559 so kindly retive my complaint today itself otherwise I put these complaints to higher authorities

Thomas
Mobile No: [protected]
Res no:[protected]
the attitute of asianet cable id hopeless i had a connection but not working form lat on month inspite giving complaint no respopnse is there nay provision to get the money back

shaji joseph
Door no 141 NJRA
error vasudevan raod
Ernakulam
ph [protected]
Hi,
Is Asianet available in Mulathuruthy or Piravom areas?
If you have the contact numbers for asianet offices i these area, please send me.
I am struggling to get the address of Asianet offices in Mulanthuruthy.
Thanking in advance.
Vinod
I am an Asianet Cable Customer from Bakery jn, Trivandrum.There are two cable connections in my house, but im not getting channel STAR CRICKET.
plz show this channel by removing NEO SPORTS CHANNEL.
otherwise it will realy affect ur bussiness.

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    Asianet Satellite Communications Phone
    +91 80 8606 0665 [Corporate Customer Care]
    Asianet Satellite Communications Address
    2nd Floor, Leela Infopark, Technopark Campus, Trivandrum, Kerala, India - 695006