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[Resolved]  Asianet Cable Connection — Signal not clear

I am an old subsriber with customer code AA 00671310.I register a compliant on 8 Jan 09 and the No is 2025. But still now no one attented my complaint. I have been regularly condacting your call center[protected] and the office at Tycade and Peroorcada. Call center has repeatetely assure me to clear the complaint soon. But both the office at Tycade and Peroorkada are saying that the area is not comminig under thier area and charging one another. Since the service is not free and being the first customer of this locality, the approach is irritating me.I am also the president of the residence association. So i like to remind you that if the things are going like this our association is constrined to cut all connections (about 60+ Tv and 20+ internet) and will change over to other cable connections
Complaint marked as Resolved Aug 14, 2020
Complaint comments  2 CommentsShareTweet


Dear sir,

I am Salinkumar M, (subscriber ID AA[protected]. I have registered a complaint earlier regarding the non-availability / poor picture quality of certain channels . But the problem is still existing.In this circumstance, I have given a request in your enchackal office to install a set top box on monthly rental basis.But I regretfully inform u that ur enchakkal(south)(AA02) branch did not install the same and informed me that there is no set topbox available in that office for monthly subscribers.I came to know that Asianet has provided set top boxes to monthly subscribers in almost all areas like Kowdiar etc. on rental basis.It is not justifiable to deny the opportunity to use set top box, to an old customer & supporter of Asianet, like I request u to look into the matter urgently and take immediate steps to install set top box with my cable connection.

yours sincerly

myself Shabeer, from Ettumanoor having a complaint in Setup box.for some weeks b4, the cable people come & told that setup box is gone &they will come back soon.after that i wait for 2 weeks and several times contacted in Ettumanoor Office(just half km from cable office to my house)& i directly go to the office and they come and said set up box is working.Now its again complaint.not capturing the signal for some channels.i think this is the problem from our part, bzz, we are already paid a lumpsum amount for 2 years.this time i will not register the complaimt in Ettumanoor office. this set up box was always complaint.please make a solution for this.

yours faithfully
Shabeer Manzil

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