[Resolved]  Asianet Cable Connection — cable connection not working

The service rendered by asianet cable team is absolute pathetic. I had registered a complaint 1 month back till date the issue has not been resolved. It seems the asianet team is not at all aware that we customers has lots of options to choose a competitor, it was in 90's you people has the monopoly in the market. Please come out of the mindset which you have, and render service so that you can survive in current market.Complaint No. 39936, date 24-Apr 09, ID : GA01920640

Sir,
i hav connection with setup box with one year warrenty...Abt 4 months back it got repaired..I complainted
abt dis to the cable providers paravur, kollam.. After continuous complaint, they reached twice...but no use...Even i complainted alot, , they didnt respond...Today, 6/7/2009, they told me dat, , i must buy a new setup box..even the warranty period remains...Our trust towards Asianet is gone...Please kindly accept the customer needs...or else these cable operators make your image worse...If you are still aware about customer needs..please take action about these Service providers...and fulfil our needs...

please asianet channel freqance and s/r and satellite send my E -mail addres

sir pls this big complicated case in gulf here also doing in pen vanabam in kerala

I have not been able to view most of the channels since April 2009. Despite repeated calls to the service centre, the problem has not been remedied. The promptness with which the annual subscription is collected is not reflected in the service provided.There is absolutely no signal at all.
A complaint was registered on July 11, Complaint number 81007. Today is July 17.To date notecnician has turned up, neither have they made any enquiries regarding the complaint.
Please make your service more efficient and ensure customer satisfaction. Value for money is required

i have took ADTV CONNECTION, nd i appreciate, finally asianet has made some of its old channels...but where is 'tensports'????????????????????????itz the channel that all wants to see...and there r some interesting matches going on nw in it...but where is it???if this continues...i have to surely disconnect this...its really ridiculous...hope i would get a reply...nd they would bring 'tenspots' back...

I regret to inform you that yours, is the worst ever known service provider and prompt approacher at due time to collect the rent .
I have complaint four days back that here in durganagar I have the problem of signal not available due to which i am unable to receive the channels, a prompt reply came from your office whether it is digital if so kindly coonect to analog . I just want to ask you, are you willing to pay back the price that you took for STP box ? till date no one has attended or even cared to ring up and find out. Really what a good service ? immediate solution convert to analog that means you will not send your personnel to correct the problem with digital network. I known that this complain will not also be considered because your organisation has become worser than public organisation

I have taken digital connection about 4 months back.Connection used to give lot of complaint but Asianet and its franchise was never bothered to rectify it within reasonaable time. Now it is down since 5 days. I made a number of calls to franchisee and Asianet. As ususal they gave promises but never bothered to look at it. They dont have any committment towards consumers. It seems they are interested in snatching money from consumers as yearly subsription fee in the 1st month itself. After that ball is in consumer's court either to suffer or challenge them for getting service. This way of service will never last. Anyway good wishes

Im from kannur... the office at chettipedika pallikunnu... the cable get disconnected frquently, , no immediate efforts are made to correct the defaults, , also nobody is bothered to pick the calls wen made for registering complaints.. if this is continuing we along with our neighbours and friends are gonna shift to some other cable network who is providing better service than urs, , , hope u will take immediate action on this, , , if this mail is ignored definetly we are gona react..to conclude the service is too bad, , ,

this is from kannur... unfortunately i m a subscriber of asianet cable vision chettipedika kannur.. their number 2766363.. i dont know wat for they hav kept this number there, , nobody is dare to attend calls, , , cable is not wrkg from morning, , , and no efforts are made to correct the default... if this is continuing, , i will shift the cable network to some other network who provide good service, , , also about the chanels.. there is no tensports, , no SS music, etc, , hope u will look in to it and make immediate efforts to rectify our complaints..

THE CUSTOMER RELATION TEAM OF ASIANET TEAM IN CALICUT IS VERY GOOD AND VERY MUCH THEY ARE DOING WORK AT THER OWN TIME . I HAVE A CONNECTION IN CALICUT ERANCHIPALM, THE LAST 1 YEAR IM NOT SEEING TV BECAUSE OF I TAKEN A DIGITAL SET TOP BOX OF ASIANET, AFTER TAKING DIGITAL I CAN T GETTIN G THE CONNECTION REGULARLY, WHEN IM GETTING SOUND THEN NO PICTURE, WHEN PICTURE THERE IS NO SOUND, SOME TIMES ENTIALIZING IS GOING ON FOR MORE THAN 3 OR 4 DAYS, IM COMPLAINING REGULARLY BUT THERE IS NO REPLY, THE EAST HILL BRANCH TEAM IS THINKING THAT THERE ARE GIVING ASIANET FOR FREE, THEY ARE SAYING THAT THEY HAVE LOTS OF COMPLAINTS TO SOLVE, I ALREADY PAID A ONE YEAR ADVANCE PMT, SO TODAY I CALLED THE EAST HILL OFFICE FOR DISCONNECTION OF MY CONNECTION, THE LADY TELL ME THAT I HAVE TO WATE, ONE MORE THING SHE IS SAID THERE IS NO TIME LIMITATION, THEY WILL DISCONNECT WHEN THEY GETTING TIME... SOME OF THE DICKENESS IS SITTING THERE



PAULOSE .K.T
[protected], [protected]
CALICUT

SURESH S.B.
THEKKEPARAMBIL
KARIMPADAM, CHANDAMANGALAM P.O
NORTH PARUR. ERNAKULAM.


THE GENERAL MANAGER
ASIANET SATELLITE COMMUNICATION.


SIR


SECOND TIME I AM SENDING THIS LETTER. 9 MONTHS I AM WAITNG FOR A REPLAY. SEVERAL TIMES I CALL TO YOUR NORTH PARUR OFFICE. NO ONE CAN GIVE ME A PROPER ANSWER. WHEN I TAKEN THIS CONNECTION THEY CAN OFFER SOME CARTOON CHANNELS LIKE C N AND POGO ETC. I GOT ONLY TWO MONTHS, AND THEN NEVER GET THIS. CAN YOU GIVE ME AN ANSWER WHAT IS THE REASON YOU CAN CUT THESE CHANNELS. I PAID RS.. 1990 FOR ONE YEAR AND THEY GOT ME A LIST OF CHANNELS IN A PRINTED PAPPER. IN THIS THEASE CHANNELS ARE MENTIONED.

HOPE YOU MAY GIVE ME A GENUINE REPLAY.
My numbers: [protected] [protected]

sir,
my name is ginu and i am from kottayam district.In order to take a new asianet connection in my house
i gave a request to our near by agency which is in kalathipady, kottyam.I gave request two days before then they say the connection will give in the evening.But i don't get it.I am waiting two days
but they don't give. what i do.Shall i gave any written complaint to you.

my a/c number is DA00070592.
some mistakes in this a/c
pls contacts...
address
mathew pv
pazhoor vazhakkalayil
perumpaikkadu p o
kottayam 28

really...from the core of my heart...
this the poorest ever customer service i have seen in my life...all the workers are like just recorder...sitting in their chair...repeatedly delivering the same speech...whenever i used to call them for some complaint...
the recorded sentences...
1)sir, ur modem is on...
[me: man, if my modem is not on...??? then how will some1 will get net yaar...]
2)sir, just switch off and switch on the power for one more time...
[me: ok, did...] :|:|:|:|
3)sir, now which all lights are there in ur modem???
[me: no...cable...at all!!! ]
4)ohhhhkkk sir, so this is a repeated issue sir???
[me: yes sir ]
5)sir, i will send u a line man by TODAY itself...its a line issue...sir...
[me: but that u told me yesterday also...]
6) no sir, i will assure u that the problem will be solved by TODAY itself...
[me: sure...]
7)sure sir, definitely...dont worry...
[me: ok thank u...]
8)ok sir thank u for calling asianet dataline services...bla...bla...bla...

[me: BUT THAT DAY DIDNT COME TILL NOW...:x :X :X ]

what a service...
waoooo...GO TO HELL U GUYS...GO TO HELL...
ID: TV23758

NOBODY WILL PICK PHONE AT ANY OF THE FRANCHICEE AND EVEN ANY TECHS COMEING FOR ATTENDING COMPLAINTES NEVER BRING ANY REPORT NOR DOCS FOR GETTING SIGNED OR TAKE OUR FEED BACK AND RESOLVEING TIME VVVVVVERY HIGH

i m doing complaint against cable network (vicky vision) from obra, disttrict sonebhadra, in uttar pradesh.in the mid of seriel he disconnected the programme and add the local advertisement for a few minnuts.so plz stop this work.thanks

Hello Sir,

I am an Asianet subscriber for the past 2-1/2 years. My subscriber ID is AB00420176 and my name is Shiju.. I am having the connection from Sigma Cable Network Attingal. I am very much disappointment that such a reputed organisation like Asianet cable vision company lose their goodwill because of the reason of the bad customer service and the irresponsibilities of the staff. I mentioned in the previous mails also please inform me if you are not able to correct the problem. You contacted me only once and told me that you shall contact me later after calling the Attingal branch. But you did not inform me or mailed.. So this is my last mail. I want to know whether the problem can be corrected or not.

I am staying in palaghat. Since from last week we are not receiving any asianet channels in our dish receiver.

Kindly not that MPG2 receiver I am using in my house.

pl. inform what we have to do

Sir,
I am staying in Bidhan Nagar Durgapur West bengal, in Asianet channel sound is too bad to hear picture clarity is good but we can't understand the sound... sound speed is slower than vedio... so please consider our request