[Resolved]  Asianet Cable Connection — Cable Connection Shifting Issues

Address:

Ernakulam, Kerala

I've been using Asianet cable connection (GA[protected] at my Vennala(Ernakulam) residence from Jan'11. Since i've shifted my residence to Kakkanad this Oct'12 , i checked with Asianet for shifting my connection from Vennala to Kakanad .
As per their first response,they asked us to get a new connection by paying around Rs3000 .We tried explaining to them that we've already done the yearly payment for this entire year 2012 and also there is no need for a new connection as we've got the setup box and other connection devices already available with us ,so it is just a matter of shifting the connection.
After so many calls ,we were able to get them to shift our connection .For that they said we'd to pay Rs 250 as shifting charge ,which was acceptable for us. On the proposed day of connection shifting they told that our residence location is under some Franchise ,and the shifting need to be done through that group.We contacted the Franchise as well as the Asianet people ,but everytime they are giving us the same response as to get a new connection by paying Rs3000.
We are tired of making complaints and calls to Asianet , and are planning to move to some other service provider who would have atleast some respect for their customers complaints.

Cable Connection shifting request Ticket No - GA04084961
Our Contact No : - [protected] (Prasanth K.P)