Asianet — Pathetic Installation Service

Address:

Ernakulam, Kerala

[protected]EMAIL SENT TO ASIANET FOR NO ACTION[protected]-----

Hi

Ref: (Removed) --- Complaint booked several times


I am thoroughly dissatisfied with your service.
I had requested for an additional asianet connection on last Wednesday
(15/02/2012). I haven't got the connection yet.
I had called on Saturday thrice and the customer care informed me that
connection will be provided on that day itself and so I waited all day
In the evening someone from connections department called since work
load is hectic he cant make it that day. He asked when he should come
on Monday and I informed morning before 9:30 AM and waited on Monday
Not only did he come on Monday morning he did not come whole day
On tuesday I called up customer care and they told connection people
will call back in half an hour
After each half an hour I have to call them up and ask why noone has
called and they will say wait another half an hour
This happened 4 times

I am fed up with your service because if sales is so pathetic how
worse your service would be
I only thought of your service because it is an additional connection
and it will be cheaper because of that

Now I believe it is better to remove both my asianet connection on
internet and tv

So before doing that
(1) will you pay up the rest of the amount for the service not used if
we cancel it -- both internet and tv There are enough alternatives
available
(2) what action are u going to take for wasting customers valuable time
'
I want this to be escalated as I don't want this waste of time to
occur for other fellow customers

Please call me immediately on (Removed)

Thanks