[Resolved] Asianet Digital Cable Connection — No proper service, No channels for a week.

tijokt

from Chandigarh, Chandigarh

Address:

Ernakulam, Kerala

Hi,

I am an Asianet Digital TV customer with subscriber code AG91000764. I have recently shifted my connection from Trivandrum to Ernakulam which they did only after 20 days from date of request (24 Oct 2011). From the day connection got transferred, I am getting only 2 channels Manorama News and ACV:(. I have called customer care several times and raised many complaints but of no use. If there was an opportunity of disconnecting the same and getting the money back i would have gone for it:(. At present I am waiting for someone to turn up to get this fixed.

Regards
Tijo

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Aug 13, 2020

Complaint marked as Resolved

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Comments

MGMn

from Delhi, Delhi

Also if you plan to shift connection, first convert that to a monthly plan. then just leave it.. never think if transfering.. because they will ake transering charges.. by chance if Asianet is not present at the new location then they expect you to wait life long till they lay cable. for me when i asked for a refund they deducted the remaining 6 months money and also took money for free gift.. (can you believe) if someone will ever do this.. also they send me the policy document which was written 20 years back saying I will have to wait.. from this what i understood was i should not watch TV till they put cable.. I had to opt for other DTH by investing more money.. now We spoke to city and they are open to provide us for less price than Asianet. i will recomment not to use Asianet. you know I was using Asinet for over 5 years and then I had this experience :)