[Resolved]  Asianet Digital Connection — Digital connection Transfer

Address:

Ernakulam, Kerala

I have been using Asianet Cable(Digital connection for 4 Years) for past 7 Years, I had requested for a transfer with the asianet Customer care(Mob No [protected]),since i shifted my residence from Near Kaniyampuzha to Pallimattam Lane which is around 1.5 Kms from my earlier residence on 27/12/2011. I had called them up around 5 times after that, Still no response, their answer to my query is Somebody will contact you next day, After talking tough I was given the number of Mr.Abross, I called him and told him my problem, he said he will get back and one vijayan called after that, after i told my new address, he said there is no connection near my new residence, he said he will send somebody and try if it is possible to give connection. On 9/1/12 I got call by around 11 am telling they are coming since there was nobody at home I had to come from my office(5 Kms) then they visited and said they do not have long cable since There is a connection which is around 150 Meters away and they left saying somebody from customer care will call. after waiting till 13/1/12, I called the customer care again, Now i got information that they had disconnected the connection of my old residence(kaniyampuzha) and if i go to the office in girinagar and meet Mr.vijayan the connection will be done. I went same day and met Mr.Vijayan, he called somebody and spoke and told me that connection will not be possible, anyway he will send somebody and check if it is possible. If it is not possible I will have to go to the office again and write and give to them they will refund within 15 days. I don't understand if there is connection 150 meters away why can't they give connection? Is this how they treat a costumer who had taken only their connection for past 7 Years, and the customer care is also hopeless, I request a clarification from asianet higher ups, My Subscriber Id GA 90406440